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$43.8K

$106.6K

$187.5K

How much do ccx jobs pay per year?

As of Jun 10, 2026, the average yearly pay for ccx in Indiana is $106,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $129,400.00 per year, depending on experience, location, and employer.

What is a CCX job?

A CCX (Cisco Contact Center Express) job typically involves managing, configuring, and troubleshooting Cisco's Contact Center Express solutions. Professionals in this role work with VoIP technologies, call routing, IVR systems, and customer service workflows. They ensure seamless communication between agents and customers while optimizing system performance. This job often requires expertise in Cisco networking, call center platforms, and scripting for automation.

What are the key skills and qualifications needed to thrive in the Ccx position, and why are they important?

To excel as a CCX (Contact Center Experience) specialist, you need strong customer service skills, problem-solving abilities, and familiarity with call center operations, often supported by relevant experience or certifications like Six Sigma or ITIL. Experience with customer relationship management (CRM) software, omnichannel communication tools, and quality monitoring systems is typically required. Excellent interpersonal communication, patience, and the ability to adapt in high-pressure environments are crucial soft skills. These competencies ensure efficient service delivery, positive customer interactions, and the ability to handle complex client issues effectively.

What are the typical challenges faced by a CCX specialist, and how can they overcome them?

CCX specialists often encounter high call volumes, challenging customer interactions, and the need to master multiple communication channels simultaneously. Navigating complex client issues while maintaining a positive and professional demeanor requires strong multitasking and stress-management abilities. Successful CCX professionals overcome these challenges by staying organized, leveraging technology to optimize workflow, and participating in ongoing training to keep their skills sharp. Many organizations support their CCX teams with collaborative, well-structured work environments and robust knowledge bases, making it easier to learn from peers and continuously improve performance.

What are popular job titles related to Ccx jobs in Indiana? For Ccx jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ccx jobs in Indiana look for? The top searched job categories for Ccx jobs in Indiana are:
Ccx jobs near you
Host - New Albany, IN (CCX)

Host - New Albany, IN (CCX)

TUMBLEWEED INC

New Albany, IN • On-site

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

TumbleweedRestaurants is currently hiring for a friendly and charismatic Host totake charge of customer service duties. Each host is vital to the overallsuccess of this location because you're the first to come into contact with ourhighly valued guests. We are food service industry leaders and believethat hard work can also be fun.
In additionto competitive wages, a flexible schedule, and our exceptionalculture, we offer the following benefits and perks:
  • Health care
  • a 401(k) plan
  • a ROTH plan
  • Paid Time Off
  • Discounted meals
  • Thanksgiving and Christmas day off
  • Formal training program
  • An anniversary & achievement recognition program

Please note that you have to meet eligibility requirements forsome benefits listed above. If we have your attention, please read on!
RESPONSIBILITIES
• Greet incoming and departing guests
• Escort guests to assigned dining area and presentmenus
• Seat guests in either the bar or dining areadepending on their preference
• Inform guests of current promotions and who will beserving them to ensure a smooth handoff
• Screen incoming calls to the restaurant
• Manage the flow of guests into the dining and barareas
• Provide accurate wait times to incoming guests
• Tend to guests’ needs and requests
• Observe needs throughout dining experience toensure guests receive high quality service
• Protect establishment and patrons by adhering tosanitation, safety and alcohol control policies
• Assist in the dining room by setting/clearingtables and serving beverages
• Maintain Tumbleweed uniform standards
• Performs other duties as assigned
QUALIFICATIONS
  • Friendly and outgoing disposition
  • Excellent communication skills
  • Ability to analyze and solve simple, reoccurring problems
  • Alert and caring attitude toward job responsibilities
  • A high value on helpfulness and teamwork
  • Ability to handle multiple tasks in highly distracting circumstances
  • Personal pride in appearance and work performed
  • Reliable transportation required

PHYSICAL REQUIREMENTS
Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.
• While performing the duties of this job, the employee is regularlyrequired to: talk and hear.
• The employee frequently is required to: stand, walk, sit; usehands to handle or feel; reach with hands and arms; and stoop, kneel.
• Ability to stand up to 10 hours a day.
• The employee must occasionally lift and/or move up to 60 pounds.
• Specific vision requirements include the ability to see at closerange.
Tumbleweed Tex Mex Grill & MargaritaBar is proud to be an equal opportunity employer. We are committed toproviding equal employment opportunities to all employees and applicants foremployment without regard to race, color, religion, age, gender, genderidentity, disability, veteran status, sexual orientation, citizenship, nationalorigin or any other legally protected status. We encourage and welcome allapplicants to apply.

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