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Casino Supervisor Jobs in Illinois (NOW HIRING)

PENN Entertainment

CASINO SERVICE REP

Aurora, IL

The casino services representative greets and answers inquiries from guests in both the promotions ... supervisor when it is necessary to reorder - Makes restaurant reservations and issues ...

Penn Entertaiment

CASINO SERVICE REP

Aurora, IL · On-site

The casino services representative greets and answers inquiries from guests in both the promotions ... Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder

Hollywood Casino Aurora

Security Supervisor

Aurora, IL · On-site

The security supervisor is responsible for all security activities and security ambassadors on duty ... We've grown to become the leading provider of integrated entertainment, sports content, and casino ...

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Casino Supervisor information

See Illinois salary details

$26.2K

$74.4K

$159.4K

How much do casino supervisor jobs pay per year?

As of May 28, 2026, the average yearly pay for casino supervisor in Illinois is $74,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $88,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Casino Supervisor, and why are they important?

To thrive as a Casino Supervisor, you need in-depth knowledge of gaming regulations, casino operations, and supervisory experience, often supported by a high school diploma or relevant certifications. Familiarity with casino management systems, surveillance tools, and compliance software is typically required. Exceptional leadership, conflict resolution, and customer service skills help you manage staff and address patron concerns effectively. These abilities are crucial to maintain a safe, fair, and profitable gaming environment while ensuring regulatory compliance and guest satisfaction.

What are some common challenges faced by a Casino Supervisor and how can they be effectively managed?

Casino Supervisors often encounter challenges such as managing disputes between guests and staff, ensuring compliance with gaming regulations, and maintaining a high level of customer service in a fast-paced environment. Effective supervisors rely on strong communication and conflict resolution skills, as well as thorough knowledge of casino policies and procedures. Staying organized and proactive, regularly updating training, and fostering teamwork among staff are key strategies to address these challenges and ensure smooth casino operations.

What are Casino Supervisors?

Casino Supervisors are professionals responsible for overseeing the daily operations and staff within a casino. They ensure that all gaming activities comply with legal regulations and casino policies, handle customer disputes, and monitor gaming tables to detect any irregularities or cheating. Additionally, they supervise dealers and other floor staff, schedule shifts, and provide training when necessary. Their role is vital for maintaining a fair, safe, and enjoyable environment for both guests and employees.

What is the difference between Casino Supervisor vs Casino Dealer?

AspectCasino SupervisorCasino Dealer
Primary RoleOversees gaming operations, manages staff, ensures complianceOperates gaming tables, deals cards, interacts directly with players
Required CredentialsExperience in gaming, knowledge of casino regulations, sometimes supervisory certificationGaming license or certification, training in dealing procedures
Work EnvironmentManagement setting within casino, overseeing multiple tables or areasAt gaming tables, directly engaging with players
Employer & Industry UsageCasino management teams, gaming establishmentsCasino floors, gaming venues

The main difference between a Casino Supervisor and a Casino Dealer is that the supervisor manages gaming operations and staff, ensuring compliance and smooth functioning, while the dealer focuses on operating gaming tables and engaging directly with players. Both roles require specific certifications and are essential to casino operations, but they differ in responsibilities and daily activities.

What are popular job titles related to Casino Supervisor jobs in Illinois? For Casino Supervisor jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Casino Supervisor jobs in Illinois look for? The top searched job categories for Casino Supervisor jobs in Illinois are:
What cities in Illinois are hiring for Casino Supervisor jobs? Cities in Illinois with the most Casino Supervisor job openings:
What are popular job titles related to Casino Supervisor jobs in IL? For Casino Supervisor jobs in IL, the most frequently searched job titles are:
Casino Supervisor jobs near you
Infographic showing various Casino Supervisor job openings in Illinois as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,378 per year, or $35.8 per hour.

Casino Operations Assistant Shift Manager - Slots

Hollywood Casino Aurora

Aurora, IL • On-site

$70K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
SUMMARY
The Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
  • Ensures customer service standards are followed by all team members and addresses issues as they arise
  • Provides oversight for the gaming floor on their assigned shift
  • Effectively handles customer concerns and requests
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
  • Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
  • Verifies table inventories and effectively manages table limits
  • Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
  • Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
  • Assists with the overall integrity of daily Table Games and/or Slot operations
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

BRING US YOUR BEST.
  • Must be at least 21 years of age
  • Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
  • Must have thorough knowledge of all Table Games and Table Games/or Slots operations
  • Excellent skills in both written and oral communication
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

SUPERVISORY RESPONSIBILITIES
This job may or may not have supervisory responsibilities.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
$70,000 to $75,000 annually, based on experience

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