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Case Management Team Lead Jobs (NOW HIRING)

Via

Incident Management Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a ...

Via

Incident Management Team Lead

Fort Worth, TX

$55K - $65K/yr

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a ...

unison

Case Manager/Team Lead - Spark Program

Waycross, GA · On-site

$20/hr

BHP III - Team Lead Location: Spark Clubhouse | 310 Williams St., Waycross Closing date: Open until ... Supervises case management staff. Job Responsibilities: Will work 40 hours per week, Monday through ...

Globalrefuge

Lead Case Manager (Bilingual)

Baltimore, MD · On-site

$60 - $80/hr

The Lead Case Manager will provide Case Managers and case support staff and may maintain a reduced ... Provide direct supervision and oversight to the case management team, ensuring compliance with ...

Career Team

Team Lead

Napa, CA · On-site

$59K - $62K/yr

Team Lead REPORTS TO: Project Director LOCATION: Napa County, CA EMPLOYMENT TYPE: Full-Time, Non ... Provide coaching on case management, documentation, and customer service * Help identify staff ...

Volunteers of America

Case Manager Lead

Santa Ana, CA · On-site

$28.01 - $29.48/hr

Review cases with Program Coordinator and Case Management Team * Audit case file on a regular basis ... Lead a team of Case Managers on their active case load through reviewing and discussing detailed ...

Volunteers of America

Case Manager Lead

Santa Ana, CA · On-site

$28.01 - $29.48/hr

Review cases with Program Coordinator and Case Management Team * Audit case file on a regular basis ... Lead a team of Case Managers on their active case load through reviewing and discussing detailed ...

Volunteers of America

Case Manager Lead

Los Angeles, CA · On-site

$28.01 - $29.48/hr

Review cases with Program Coordinator and Case Management Team * Audit case file on a regular basis ... Lead a team of Case Managers on their active case load through reviewing and discussing detailed ...

Urban Health Plan

Case Management Supervisor

Bronx, NY · Hybrid

$66K/yr

... lead and supervise others * Bilingual English/Spanish required. Key Duties: * Assists with the administrative supervision of the day-to-day operations of the Social Services Case Management team.

ADP, Inc.

Case Manager Lead

Denver, CO · On-site

$41.33/hr

The Case Management Lead serves as the first-line clinical and operational resource for Case ... Team Leadership & Operations * Provide day-to-day leadership, guidance, and support to Case ...

New

Sedgwick

Absence Management Team Lead

Eden Prairie, MN · On-site

... Management Team Lead PRIMARY PURPOSE : To supervise the operations of multiple teams of examiners and technical staff for disability claims for clients; to monitor colleagues' workload, provide ...

Sevita Health

Case Management Supervisor

Bakersfield, CA · On-site

$54K/yr

You'll join a mission-driven team and create relationships that motivate us all every day. Join us ... We provide people with quality services and individualized supports that lead to growth and ...

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Case Management Team Lead information

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How much do case management team lead jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for case management team lead in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a case management team lead?

Case Management Team Leads are professionals who oversee and coordinate the work of case managers within an organization, typically in healthcare, social services, or related fields. They are responsible for ensuring that clients receive appropriate services and support, and that case management processes run smoothly and efficiently. Team Leads also provide guidance, training, and supervision to case managers, handle complex cases, and liaise with other departments or external agencies. Their role helps improve client outcomes and ensures compliance with organizational policies and regulations.

How does a case management team lead typically support and develop their team members?

A Case Management Team Lead plays a crucial role in mentoring and guiding case managers by providing regular feedback, conducting training sessions, and ensuring adherence to best practices. They often facilitate team meetings to discuss complex cases, share resources, and encourage collaborative problem-solving. By monitoring workload distribution and performance metrics, the Team Lead helps balance caseloads and identifies opportunities for professional growth within the team. This supportive leadership fosters a positive work environment and enhances overall team effectiveness.

What are the key skills and qualifications needed to thrive as a case management team lead, and why are they important?

To excel as a Case Management Team Lead, you need expertise in case management processes, leadership experience, and often a degree in social work, nursing, or a related field. Familiarity with case management software, electronic medical records, and relevant certifications such as CCM (Certified Case Manager) are commonly required. Strong communication, organizational, and conflict resolution skills help you motivate your team and coordinate care effectively. These competencies are critical for ensuring efficient case resolution, quality service delivery, and team cohesion in complex care environments.

What is the difference between Case Management Team Lead vs Case Coordinator?

AspectCase Management Team LeadCase Coordinator
CredentialsRelevant certifications (e.g., CCM, LCSW), experience in case managementSimilar certifications, often entry-level or supporting roles
Work EnvironmentHealthcare, social services, or insurance settings; supervisory responsibilitiesDirect client interaction, administrative support, and case documentation
Employer & Industry UsageUsed in healthcare, social work, insurance companiesCommon in social services, healthcare, and community programs
Search & Comparison IntentUnderstanding leadership roles in case managementLearning about case coordination and support roles

The Case Management Team Lead typically oversees case management teams, ensuring quality and compliance, while the Case Coordinator handles direct client interactions and case documentation. Both roles require relevant certifications and work in similar settings, but the Team Lead has supervisory responsibilities, making it a more senior position within the case management hierarchy.

More about Case Management Team Lead jobs

What cities are hiring for Case Management Team Lead jobs?

Cities with the most Case Management Team Lead job openings:

What job categories do people searching Case Management Team Lead jobs look for?

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Case Management Team Lead jobs near you
Infographic showing various Case Management Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,639 per year, or $26.7 per hour.

Incident Management Team Lead

Via

Fort Worth, TX • On-site

$55K - $65K/yr

Full-time

Medical, Retirement

Posted 15 days ago

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of Incident Management Operations specialists while driving operational excellence across processes and systems. The role combines hands-on team leadership with ownership of cross-functional initiatives that improve how incidents are managed across the organization.
This is an in-person role in Fort Worth, Texas with evening working hours, approximately 3pm to 11:30pm CT.
What You'll Do:
  • Team Leadership
    • Lead, coach, and develop a team responsible for managing incident investigations and complaints, ensuring a consistently high standard of performance.
    • Monitor team performance metrics and partner with agents and cross-functional teams to drive continuous improvement.
    • Identify skill gaps and training needs, and implement targeted development initiatives to strengthen team capabilities.
    • Serve as an escalation point for complex, sensitive, or unprecedented issues, exercising strong judgment under pressure.
  • Operational Excellence
    • Identify gaps and inefficiencies in existing incident management processes and proactively drive improvements.
    • Work cross-functionally to improve workflows and build new processes that enhance quality, speed, and scalability.
    • Ensure consistent adoption and adherence to Incident Management Operations (IMO) processes across all teams, including those handling incidents locally.

Who You Are:
  • 3 years+ of team management experience ideally in a safety-sensitive live operations role
  • Excellent judgment, ability to remain calm and make sound decisions under pressure
  • Independent, self-starter that knows when to escalate
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Problem solver; you don't accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $55,000 - $65,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.

Apply