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Case Management Assistant Jobs in Normal, IL (NOW HIRING)

WESTCARE INC

Clinical Supervisor (51936)

Lincoln, IL · On-site

$48K - $57K/yr

... assist clients of the program. * Fill in for counselors during times they may be unavailable due to illness, training, etc. * Deliver individual and group counseling services, case management ...

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Case Management Assistant information

See Normal, IL salary details

$12

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$28

How much do case management assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for case management assistant in Normal, IL is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Normal, IL? The most popular types of Case Management jobs in Normal, IL are:
What job categories do people searching Case Management Assistant jobs in Normal, IL look for? The top searched job categories for Case Management Assistant jobs in Normal, IL are:
What cities near Normal, IL are hiring for Case Management Assistant jobs? Cities near Normal, IL with the most Case Management Assistant job openings:
Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Normal, IL as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,228 per year, or $20.8 per hour.

Multiple NP - PA - Multiple Locations, Illinois

Commonwealth Medical Services

Normal, IL • On-site

$106K - $137K/yr

Full-time

Re-posted 29 days ago

Job description

Roles available in:

  • Nurse Practitioner
  • Physician Assistant
  • Cardiology
  • Neonatal
  • Transitional Care
  • Inpatient Pediatrics
  • Orthopedics Surgical Sports
  • Neurology
  • Critical Care
Position Summary

Nurse Practitioners, Physician Assistants, and Advanced Practice Providers provide high-quality, patient-centered care across inpatient and outpatient settings in collaboration with physicians and interdisciplinary care teams. This role supports the evaluation, diagnosis, treatment, and ongoing management of patients within a specialty or multispecialty practice. These roles function with a high degree of clinical autonomy while adhering to evidence-based practice standards, organizational policies, and regulatory requirements.

Key Responsibilities
  • Conduct comprehensive patient assessments, including history, physical examinations, and diagnostic evaluations.
  • Develop, implement, and manage individualized treatment plans in collaboration with physicians and care teams.
  • Provide care for patients in clinic, hospital, ICU, specialty units, or community-based settings as assigned.
  • Perform and/or assist with procedures relevant to the specialty, with training and supervision provided as needed.
  • Order, interpret, and evaluate diagnostic tests and laboratory results.
  • Monitor patient progress, response to treatment, and clinical outcomes; adjust care plans accordingly.
  • Document all aspects of patient care accurately and in a timely manner in the electronic health record (EHR).
  • Coordinate care transitions, including discharge planning, follow-up care, and referrals to specialists or community resources.
  • Communicate effectively with patients, families, physicians, nursing staff, and other healthcare professionals.
  • Participate in on-call coverage, rotating shifts, weekends, holidays, or nights as required by the service line.
  • Serve as a clinical resource, educator, and role model for professional practice and quality care delivery.
Specialty-Specific Functions (as applicable)
  • Outpatient specialty clinics (e.g., cardiology, neurology, orthopedics, sports medicine).
  • Inpatient rounding and hospital-based care, including ICU or specialty units.
  • Oversight and performance of diagnostic testing or procedures relevant to the specialty.
  • Participation in critical care management, neonatal or pediatric care, transitional care, or chronic disease management programs.
  • Home visits, case management, and care coordination for designated patient populations.
Schedule and Work Environment
  • Full-time position with flexible scheduling options depending on department needs.
  • May include weekday, weekend, holiday, evening, night, or extended shifts.
  • Practice settings may include clinic, hospital, ICU, specialty units, or community-based locations.
Education and Qualifications
  • Graduate of an accredited Nurse Practitioner or Physician Assistant program.
  • Current licensure or eligibility for licensure in the practicing state.
  • National board certification appropriate to role and specialty.
  • BLS required; ACLS, PALS, or other certifications as required by specialty.
  • Prior specialty experience preferred but not always required; training and mentorship may be provided.
Skills and Competencies
  • Strong clinical assessment, diagnostic, and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively within a multidisciplinary team.
  • Proficiency with electronic health records and clinical documentation.
  • Commitment to continuous learning, professional development, and quality improvement.

Requirements

Master's degree in Physician Assistant or Nurse Practitioner.

Must be licensed and or certified, licensing and certification required for specialty fields.

Experience may be necessary for specialty fields.

Benefits

Benefits can be discussed and may vary with position.