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Case Management Assistant Jobs in Normal, IL (NOW HIRING)

WESTCARE INC

Case Manager--part time (51103)

Lincoln, IL · On-site

$19.20 - $21.20/hr

Person in this position will be responsible forproviding case management support for the Women of ... Essential Job Functions: * Assist in the development and implementation of substance abuse ...

WESTCARE INC

Case Manager--part time (51103)

Lincoln, IL · On-site

$19.20 - $21.20/hr

Person in this position will be responsible for providing case management support for the Women of ... Essential Job Functions: * Assist in the development and implementation of substance abuse ...

Synergy Care

Part-Time Physical Therapist Assistant

Normal, IL · On-site

$27.25 - $36.25/hr

Evaluation of patients, development of initial and ongoing treatment & discharge plan, supervision of assistants and aides & participates in case management. Represents Synergy Management Solutions ...

Project Oz

Outreach and Housing Specialist

Bloomington, IL · On-site

$44K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Project Oz is looking for a full-time case manager to assist youth, ages 18-23 who are experiencing housing instability, achieve self-sufficiency by providing a safe, stable, and supervised living ...

Project Oz

Outreach and Housing Specialist

Bloomington, IL · On-site

$48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Project Oz is looking for a full-time case manager to assist youth, ages 18-23 who are experiencing housing instability, achieve self-sufficiency by providing a safe, stable, and supervised living ...

Project Oz

Outreach and Housing Specialist

Bloomington, IL

$48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Project Oz is looking for a full-time case manager to assist youth, ages 18-23 who are experiencing housing instability, achieve self-sufficiency by providing a safe, stable, and supervised living ...

Project Oz

Outreach and Housing Specialist

Bloomington, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Project Oz is looking for a full-time case manager to assist youth, ages 18-23 who are experiencing housing instability, achieve self-sufficiency by providing a safe, stable, and supervised living ...

State of Illinois

FOSTER HOME LICENSING SPECIALIST

Lincoln, IL · On-site

$6.4K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... parents and assist families in resolving compliance issues. This position provides a great ... The directly related professional casework/case management experience must be related to family ...

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All JobsCase Management JobsCase Management Assistant JobsCase Management Assistant Jobs in Normal, IL

Case Management Assistant information

See Normal, IL salary details

$12

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$28

How much do case management assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for case management assistant in Normal, IL is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Normal, IL? The most popular types of Case Management jobs in Normal, IL are:
What job categories do people searching Case Management Assistant jobs in Normal, IL look for? The top searched job categories for Case Management Assistant jobs in Normal, IL are:
What cities near Normal, IL are hiring for Case Management Assistant jobs? Cities near Normal, IL with the most Case Management Assistant job openings:
Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Normal, IL as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,228 per year, or $20.8 per hour.

Case Manager--part time (51103)

WESTCARE INC

Lincoln, IL • On-site

$19.20 - $21.20/hr

Part-time

Re-posted 10 days ago

Job description

Please click the following link to view the available benefits for this position: https://westcare.link/ILOTHER
Position Summary:
Person in this position will be responsible forproviding case management support for the Women of Dignity program in accordance with the Department of Human Services Division of Substance Use Prevention and Recovery (SUPR). Essential job functions include those listed below.
Essential Job Functions:
  • Assist in the development and implementation of substance abuse treatment policies, procedures, and program materials.
  • Engage, educate, and refer clients and community members to case management resources, including services for substance use disorder treatment, housing, employment, education, medical, mental health, childcare, etc.
  • Assist clients and community members with applying for state benefits as needed.
  • Complete documentation of services within the CDS in a timely manner.
  • Register for an Illinois Digital ID for the Illinois Health and Family Services Medi System.
  • Verify and document insurance eligibility from the Illinois Health and Family Services Medi System within the CDS.
  • Update client records in the CDS as needed.
  • Complete reports for the outpatient program as needed.
  • Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
  • Perform any other duties as assigned.

Essential Qualifications:
Certifications/Licenses:
  • Not applicable for this position

Education:
  • High school diploma or equivalent is required.

Experience and Competencies:
  • Previous experience in a secretarial position, preferably in a social service setting
  • Must be highly organized, detail focused, and have excellent time management
  • Must possess strong computer skills, to encompass all Microsoft Office applications
  • Excellent communication and interpersonal skills
  • Superior writing skills
  • Ability to pass background check
  • Ability to obtain and maintain OIG LEIE clearance
  • Ability to pass pre-employment drug screening
  • Ability to exercise good judgment and discretion
  • Ability to work well in a team environment
  • Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality
  • Must have professional appearance and demeanor
  • Ability to obtain and maintain clearance from Illinois Department of Corrections
  • Ability to obtain and maintain CPR certification, first aid certification, and an annual tuberculosis test

Working Conditions:
  • Work is primarily performed in an institutional setting.

Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
  • Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required, which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved verbal de-escalation techniques.
  • Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
  • Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
  • Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
  • The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:
  • Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
  • Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
  • Requires the ability to work under stress and in emotionally charged settings.
  • The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

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