Case Management Assistant Jobs in Iowa (NOW HIRING)

Location: Building S70, Camp Dodge Joint Maneuver Training Center (CDJMTC) located at 7105 NW 70th Avenue, Johnston, Iowa, 50131

Background: After years at war and many deployments, the IA ARNG has service members with minor to serious behavioral health issues who require assistance in finding appropriate resources for their individual needs. Likewise, many new recruits come into the military for a variety of reasons and often have behavior health issues that come up during their transition from civilian to soldier; it is imperative these new service members receive the specific care required for this adjustment period. These services are critical in order to build and maintain strength and readiness for the IA ARNG.

Requirements. The Contractor shall furnish all labor and services required to provide a wide range of Behavioral Health Case Management services for the Iowa Army National Guard, in support of surge and contingency requirements and steady-state mission. Services shall include, but not be limited to, Periodic Health Assessment (PHA) support, Soldier Readiness Processing (SRP) support, and advising the Director of Psychological Health (DPH) in their decisions regarding return to duty (RTD) or referrals for additional care.

Qualifications:

• A valid Master's of Social Work degree from an educational institution accredited by the Council on Social Work Education (CSWE) and be licensed by a State Board of Social Workers Examiners, or equivalent, to practice at Licensed Master Social Worker (LMSW) level or equivalent;
• A current state license or state certification as a mental health practitioner (e.g. social worker, clinical psychologist, marriage and family counselor, or professional counselor) in the state of Iowa where practice takes place;
• Ability to practice at the independent level without requiring state mandated clinical supervision;
• Demonstrated capability to complete accurate bio-psycho-social assessments, including substance abuse assessments, and ability to participate in NG-sponsored Traumatic Brain Injury (TBI) and Post Traumatic Stress Disorder (PTSD) training;
• A minimum of three (3) years of clinical or administration mental health care experience after receiving the qualifying graduate degree for this position;

Knowledge and Experience:

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, and a working knowledge of desktop computer operations;
• Working knowledge of medical terminology and health care delivery systems;
• Experience with computerized client management systems;
• Working knowledge of Army/Air Force medical regulations;
• Experience working with community agencies; and
• Experience working with military personnel.
• Highly desired Skill Set: In order to successfully meet the performance objectives of this contract, it is highly desired that all employees have the following knowledge/skills:
• Strong organizational skills;
• Strong written and verbal communication skills;
• Strong knowledge of standard office procedures;
• Ability to interpret general direction;
• Ability to use various software programs to maintain database files and prepare reports, including but not limited to the following ARNG web-based electronic data systems via MODS: Medically Non-Deployable (MND)/e-Profile, Medical Data Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), Soldier Patient Locator (SPL), Warrior Transition Report (WTR), and other modules as applicable or as they become available;
• Experience in program development, marketing, and public education

The Contractor shall provide the following Behavior Health Clinical Case Management services within the framework of the established behavioral health program per the Directory of Psychological Health:

• Coordinate mental fitness and wellness for operational readiness. Develop and maintain systems for identifying and resolving Soldier's behavioral health concerns in conjunction with the Office of the State Surgeon (OSS) Behavioral Health Program.
• Implement approved marketing and educational strategies for IA ARNG Behavioral Health system programs to IA ARNG service members, families and community entities. Provide mental health assessments, screenings and referrals to resources based on the assessments and screenings conducted in support to the IA ARNG Yellow Ribbon Program throughout each phase of the Deployment cycle (before, during, and after).
• Contractor shall have familiarity with behavioral health assessment tools used for screening. When screening Service Members (SM's) for PTSD contractor shall use the PLC-M tool. Depression screening shall use the beck depression tool and PHQ-9. Screening for Suicidal Ideation shall use Columbia screening tool. For anxiety the beck anxiety screening tool shall be used. Screening for alcohol abuse shall use the audit screening tool.
• Coordinate with State Behavioral Health Programs Team to assist Service Members in seeking and coordinating medical and behavioral health care resources, as required, without compromising the quality of outcomes for the Service Members that are at high risk. Determine a provisional diagnosis and formulate appropriate treatment plan within 24 hours of initial intake.
• Participate in monthly team meeting with the DPH and COR to review program development and to coordinate marketing and educational messages for service members within the IA ARNG.
• Coordinate training for all resources within the IA ARNG Behavioral Health System to support the delivery of behavioral health services for all at risk service members and to support families as necessary.
• Develop a list of agencies and organizations that are willing to work with the Veteran population, outside the Veteran's Administration (VA), which provide rehabilitative services to traumatized veterans.
• Maintain resources to ensure that the IA ARNG Behavioral Health Care System provides crisis intervention, psychological assessment, brief treatment, psychotherapy, and additional treatment modalities; to include educational, vocational, and rehabilitative counseling, as needed.
• Coordinate referrals for Service Members and/or family members to the behavioral health components of the psychological, family, social, spiritual, and emotional support programs available to SMs and their families using Military Treatment Facilities (MTF), Veteran Affairs (VA), network Tri-Care provider, and non-network providers. Upon notification, contact high risk SM immediately, but no later than 24 hours after notification.
• Promote and maintain communication and harmonious working relationships with the following programs within the IA ARNG: Non-Clinical Case Management teams, Sexual Assault Prevention Program, Suicide Prevention Program, Army Casualty Operations, Survivor Outreach Services, State Family Programs, IA ARNG Yellow Ribbon Program, and Soldier Resiliency, Screening Brief Intervention and Referral to Treatment (SBIRT).
• Keep case records, relevant social history, and concurrent problems in psychosocial functioning, goals, case treatment plan, referrals and follow-up. Documentation must be completed within three (3) days of each encounter.
• Collaborate with social service agencies to integrate resources, plan, and deliver comprehensive services, and link service members to appropriate resources to make affirmative recommendations based on the results of evaluations.
• Identify problems and gaps in service in current behavioral health delivery system and devise methods to improve and enhance the system.
• Maintain medical documentation and charting on all assigned Service Members, to include tracking medical status and documentation on SM contact (email, voice call, or personal interview) in eCase, in accordance with AR 40-66 and unit Standard Operating Procedures.
• Attend PHA events as needed.
• Adhere to all laws, regulations and policies applicable to Individual Medical Readiness (IMR) and deployment, to include maintaining Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.
• Inform military medical provider of the Soldier's status and furnish them with the mandatory information/documentation as received and reviewed. Build initial shell of temporary profiles based off civilian provider documentation within the E-PROFILE database.
• Review all of the documentation and compose a narrative summary (NARSUM) of the information. The NARSUM will be written in memorandum format IAW AR 25-50 and the same information will be written using a medical note in the Soldier's electronic chronologic progress note in MEDCHART eCase module.
• Document all case management notes in MEDCHARTS eCase, which all cases will be assigned in.
• Scan and digitally update all medical documentation received by the Case Management team to MEDCHART's Health Readiness Reporting (HRR) module IAW AR 40-66 and State Surgeon's Office guidance on indexing to various digital folders/repositories in HRR. The administrative assistant will perform the majority of the case file indexing and upload.
• Add all medical documentation to the Soldier Treatment Record (STR) in paper form IAW AR 40- 66. Follow proper PII and HIPAA laws for medical organization and management. When a Soldier is discharged from the IAARNG, the Soldier's digital medical record file must be validated IAW regulatory guidance.
• Organize medical documentation IAW regulatory guidance for disability evaluation system medical board packet specifics. Each medical board packet has a different requirement for medical document organization. Nurse Case Managers and Administrative Assistants will comply with guidance and procedure for composition of the individual medical board packets.
• Track all Service Member's cases. The contractor shall supply a monthly report to the COR by the 5th day of the month. The report shall include numbers of Service Members with cases by name and condition. The report shall be organized by UIC, down to the company level from each brigade or brigade equivalent team. The contractor shall document which Service Member need temporary profile restrictions, which Service Member need permanent profile restrictions, which Service Members require referral to a medical board, which Service Members are recommended to be returned to duty with case closed, and which Service Members need further assessment in order to determine deployability.
• Complete DA Form 3822 as required for specialty schools to include but not limited to Sniper School, Drill Sergeant School, and SERE.

Work Schedule:

The Case Manager shall provide services between the hours of 08:00 AM - 4:30 PM on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Work hours may vary to support mission requirements. The Contractor may provide these services in multiple locations throughout the State of Iowa, depending on mission requirements, with the primary daily duty location being at Building S70, Camp Dodge Joint Maneuver Training Center (CDJMTC) located at 7105 NW 70th Avenue, Johnston, Iowa, 50131.