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Cargo Claims Jobs (NOW HIRING)

RXO

Specialist, Claims

Jacksonville, FL · On-site

Conclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures * Understand and qualify type of claims filed; investigate cargo claims ...

Arrive Logistics

Claims Analyst

Phoenix, AZ · Remote

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

San Antonio, TX · Remote

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

San Antonio, TX · On-site +1

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

Chicago, IL · On-site +1

$58K - $72K/yr

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

Phoenix, AZ · On-site +1

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

Columbus, OH · Remote

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

San Antonio, TX · Remote

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

Arrive Logistics

Claims Analyst

Columbus, OH · Remote

Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements ...

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Cargo Claims information

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$11

$24

$42

How much do cargo claims jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for cargo claims in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities in a Cargo Claims position?

In a Cargo Claims role, your daily responsibilities often include reviewing and investigating cargo loss or damage claims, collecting and verifying supporting documentation, and communicating with customers, carriers, and insurers to facilitate claim resolution. You’ll work closely with internal operations, legal, and finance teams to ensure claims are processed accurately and comply with company policies and regulatory requirements. Additionally, you may be responsible for maintaining claim records, updating claim status in management systems, and providing status reports to stakeholders. This position requires a keen eye for detail and the ability to manage multiple cases at various stages of resolution simultaneously.

What are the key skills and qualifications needed to thrive in the Cargo Claims position, and why are they important?

To thrive in a Cargo Claims role, you need strong analytical skills, attention to detail, and a solid understanding of logistics, transportation regulations, and cargo documentation. Familiarity with claims management systems, freight tracking software, and knowledge of industry standards such as Incoterms or ISO certifications is often required. Excellent communication, negotiation abilities, and problem-solving skills help professionals in this position resolve disputes efficiently and maintain strong client relationships. These skills ensure timely and accurate resolution of claims, protecting company interests and upholding customer satisfaction.

What is a Cargo Claims job?

A Cargo Claims job involves processing, investigating, and resolving claims related to lost, damaged, or delayed cargo shipments. Professionals in this role work with customers, carriers, and insurance companies to ensure fair settlements while maintaining compliance with industry regulations. They review documentation, assess liability, and negotiate compensation to minimize financial losses for the company. Strong attention to detail, communication skills, and knowledge of shipping regulations are essential for this role.

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Cargo Claims jobs near you
Infographic showing various Cargo Claims job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Cargo Claims Specialist - Recovery

DHL Express (USA), Inc.

Plantation, FL • On-site, Remote

Full-time

Posted 2 days ago

Job description

About DHL and IRM: 

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.   


In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our Americas region. 


Job Purpose: 

The DHL Group is seeking a motivated and detailoriented Cargo Claims Specialist - Recovery to join our regional Center of Excellence. This role supports the Claims & Recovery function by ensuring timely and accurate handling of cargo claims and contributing to efficient recovery efforts across the U.S. and Canada.


Your Tasks:

  • Support the recovery process by identifying and assisting with the pursuit of liable third parties, including carriers and subcontractors.
  • Manage assigned cargo and freight recovery claims in a timely, accurate, and customerfocused manner.
  • Conduct initial investigations to ensure claims are processed efficiently, with appropriate documentation and followup.
  • Assist in loss mitigation activities and participate in rootcause analysis where needed.
  • Maintain accurate and uptodate entries in the claims management system for reporting and monitoring.
  • Collaborate with internal stakeholders to support claims administration requirements and ensure coordinated communication.
  • Maintain professional communication with customers, business partners, underwriters, and external experts.
  • Coordinate with the central Insurance & Risk Management team (Londo) on significant or complex claims as directed.
  • Support relationshipbuilding efforts with underwriters, loss adjusters, and other external professionals.
  • Contribute to team initiatives aimed at improving claims handling processes and competency.
  • Assist in preparing customer claims reports and conducting basic data reviews.
  • Ensure compliance with relevant legal, regulatory, and internal requirements.
  • Actively participate as a member of the North America Claims Team, supporting a culture of operational excellence.


Your Profile:

  • 2-4 years of experience in cargo claims handling or recovery, preferably with exposure to ocean, air, or inland marine cargo.
  • Strong verbal and written communication skills in English.
  • Familiarity with transportation liability frameworks (e.g., COGSA, Montreal Convention, Carmack Amendment) is preferred.
  • Experience in freight forwarding, logistics, supply chain, or marine insurance is an advantage.
  • Working knowledge of endtoend claims processes.
  • Experience in a global or cross-border work environment is a plus.


We offer: 

  • Great opportunity to work for the biggest logistics company in the world
  • International and virtual environment
  • Flexibility and great opportunity to learn
  • Tempting Compensation and benefits


DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster  


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 


Employment Type: FULL_TIME

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