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Cargo Claims Jobs (NOW HIRING)

Ascendo Resources

Claims Coordinator

Doral, FL · On-site

Our client, an industry-leading logistics company based in Doral, FL, is seeking a Cargo Claims Coordinator (Bilingual Spanish a must) to join their team as soon as possible. This is a full-time, in ...

landstar

The Vice President of Claims provides executive leadership of Landstar's Property & Casualty claims function, across liability and cargo claims, with accountability for claim outcomes, litigation ...

landstar

The Vice President of Claims provides executive leadership of Landstar's Property & Casualty claims function, across liability and cargo claims, with accountability for claim outcomes, litigation ...

BENNETT MOTOR EXPRESS

Claims Adjuster I

Mcdonough, GA · On-site

Cargo claims experience is strongly preferred and will be given priority consideration, as this role may support a book of business involving motor carrier and cargo liability exposures. Key ...

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How much do cargo claims jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for cargo claims in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

Do I need a degree to be a claims specialist?

A degree is not always required to become a cargo claims specialist, but relevant education such as a high school diploma or college coursework in logistics, transportation, or business can be beneficial. Many employers prioritize experience, knowledge of shipping procedures, and skills in claims processing over formal degrees.

What claims adjuster makes the most money?

Senior claims adjusters, especially those handling complex or high-value claims such as commercial or large property claims, tend to earn the highest salaries in the claims adjusting field. Advanced certifications, extensive experience, and working for large insurance companies can also increase earning potential.

What are the typical daily responsibilities in a Cargo Claims position?

In a Cargo Claims role, your daily responsibilities often include reviewing and investigating cargo loss or damage claims, collecting and verifying supporting documentation, and communicating with customers, carriers, and insurers to facilitate claim resolution. You’ll work closely with internal operations, legal, and finance teams to ensure claims are processed accurately and comply with company policies and regulatory requirements. Additionally, you may be responsible for maintaining claim records, updating claim status in management systems, and providing status reports to stakeholders. This position requires a keen eye for detail and the ability to manage multiple cases at various stages of resolution simultaneously.

What are the key skills and qualifications needed to thrive in the Cargo Claims position, and why are they important?

To thrive in a Cargo Claims role, you need strong analytical skills, attention to detail, and a solid understanding of logistics, transportation regulations, and cargo documentation. Familiarity with claims management systems, freight tracking software, and knowledge of industry standards such as Incoterms or ISO certifications is often required. Excellent communication, negotiation abilities, and problem-solving skills help professionals in this position resolve disputes efficiently and maintain strong client relationships. These skills ensure timely and accurate resolution of claims, protecting company interests and upholding customer satisfaction.

How to handle cargo claims?

Cargo claims professionals handle claims by thoroughly documenting damages, reviewing shipping and insurance policies, and coordinating with carriers and clients to resolve issues efficiently. They often use claims management software and require knowledge of regulations like the Incoterms and cargo insurance procedures. Prompt communication and detailed record-keeping are essential for successful claims resolution.

What skills do you need to be a claims handler?

A claims handler in cargo claims needs strong communication and negotiation skills to manage customer and insurer interactions effectively. They should have good attention to detail, problem-solving abilities, and knowledge of insurance policies and cargo regulations. Proficiency with claims management software and the ability to analyze documentation are also important.

What is a Cargo Claims job?

A Cargo Claims job involves processing, investigating, and resolving claims related to lost, damaged, or delayed cargo shipments. Professionals in this role work with customers, carriers, and insurance companies to ensure fair settlements while maintaining compliance with industry regulations. They review documentation, assess liability, and negotiate compensation to minimize financial losses for the company. Strong attention to detail, communication skills, and knowledge of shipping regulations are essential for this role.

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Cargo Claims jobs near you
Infographic showing various Cargo Claims job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Cargo Claims Specialist - Recovery

Cargo Claims Specialist - Recovery

DHL Express (USA), Inc.

Plantation, FL • On-site, Remote

Full-time

Posted 13 days ago

Job description

About DHL and IRM: 

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.   


In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our Americas region. 


Job Purpose: 

The DHL Group is seeking a motivated and detailoriented Cargo Claims Specialist - Recovery to join our regional Center of Excellence. This role supports the Claims & Recovery function by ensuring timely and accurate handling of cargo claims and contributing to efficient recovery efforts across the U.S. and Canada.


Your Tasks:

  • Support the recovery process by identifying and assisting with the pursuit of liable third parties, including carriers and subcontractors.
  • Manage assigned cargo and freight recovery claims in a timely, accurate, and customerfocused manner.
  • Conduct initial investigations to ensure claims are processed efficiently, with appropriate documentation and followup.
  • Assist in loss mitigation activities and participate in rootcause analysis where needed.
  • Maintain accurate and uptodate entries in the claims management system for reporting and monitoring.
  • Collaborate with internal stakeholders to support claims administration requirements and ensure coordinated communication.
  • Maintain professional communication with customers, business partners, underwriters, and external experts.
  • Coordinate with the central Insurance & Risk Management team (Londo) on significant or complex claims as directed.
  • Support relationshipbuilding efforts with underwriters, loss adjusters, and other external professionals.
  • Contribute to team initiatives aimed at improving claims handling processes and competency.
  • Assist in preparing customer claims reports and conducting basic data reviews.
  • Ensure compliance with relevant legal, regulatory, and internal requirements.
  • Actively participate as a member of the North America Claims Team, supporting a culture of operational excellence.


Your Profile:

  • 2-4 years of experience in cargo claims handling or recovery, preferably with exposure to ocean, air, or inland marine cargo.
  • Strong verbal and written communication skills in English.
  • Familiarity with transportation liability frameworks (e.g., COGSA, Montreal Convention, Carmack Amendment) is preferred.
  • Experience in freight forwarding, logistics, supply chain, or marine insurance is an advantage.
  • Working knowledge of endtoend claims processes.
  • Experience in a global or cross-border work environment is a plus.


We offer: 

  • Great opportunity to work for the biggest logistics company in the world
  • International and virtual environment
  • Flexibility and great opportunity to learn
  • Tempting Compensation and benefits


DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster  


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 


Employment Type: FULL_TIME

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