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Card Disputes Jobs (NOW HIRING)

Jobtailor

NY · On-site

$124K - $166K/yr

* Lead and develop a high-performing team responsible for credit card disputes, including chargebacks, fraud, billing, and payment disputes * Define and implement the strategic direction for dispute ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$18.56 - $28.92/hr

The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks. They must also be proficient ...

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How much do card disputes jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for card disputes in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $23.08 per hour, depending on experience, location, and employer.

What is a card dispute?

Card disputes occur when a customer challenges a transaction on their debit or credit card, usually due to unauthorized charges, billing errors, or dissatisfaction with a purchase. The bank or card issuer investigates the claim, communicates with the merchant, and determines whether to reverse the transaction. Card dispute specialists handle these cases, ensuring compliance with regulations and protecting both customers and financial institutions from fraud and errors.

What are some common challenges faced in a card disputes role and how can they be managed effectively?

Professionals in Card Disputes often encounter challenges such as high case volumes, tight regulatory deadlines, and complex fraud investigations. Managing these effectively requires strong attention to detail, excellent organizational skills, and a solid understanding of compliance requirements such as Regulation E and chargeback rules. Collaboration with fraud analysts, customer service teams, and external parties like payment networks is common. Staying up-to-date with evolving fraud trends and leveraging automation tools can also help streamline the dispute resolution process.

What are the key skills and qualifications needed to thrive in a card disputes role, and why are they important?

To thrive in a Card Disputes role, you need strong analytical skills, attention to detail, and a solid understanding of banking regulations and payment card industry standards, often supported by experience in financial services. Familiarity with dispute management systems, fraud detection tools, and relevant compliance software is typically required. Excellent communication, problem-solving abilities, and customer service skills help in efficiently resolving disputes and handling sensitive customer interactions. These competencies are essential to ensure accuracy, regulatory compliance, and customer satisfaction in managing card-related issues.

What is the difference between Card Disputes vs Credit Card Customer Service Representative?

AspectCard DisputesCredit Card Customer Service Representative
Primary RoleHandling and resolving disputes related to unauthorized or incorrect charges on credit cardsAssisting customers with account inquiries, payments, and general credit card questions
Required SkillsKnowledge of fraud protocols, dispute processes, attention to detailCustomer service skills, communication, basic product knowledge
Work EnvironmentFinancial institutions, call centers, online dispute platformsBank branches, call centers, customer support centers

While both roles involve working with credit card accounts, Card Disputes specialists focus on resolving specific issues related to fraudulent or incorrect charges, whereas Credit Card Customer Service Representatives handle general customer inquiries and account management. Understanding these differences helps in choosing the right career path or job search focus.

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Card Disputes jobs near you
Infographic showing various Card Disputes job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,539 per year, or $21.9 per hour.

Debit Card Support Specialist/ Debit Card Disputes Clerk - Remote

Glen Allen, VA • On-site, Remote

ZILLION TECHNOLOGIES, INC
IT Services • 51 - 200 employees
Learn more about ZILLION TECHNOLOGIES, INCexternal

$17.25 - $21/hr

Full-time

Re-posted 17 days ago

Job description

Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Job Title - Debit Card Disputes Clerk/ Financial Investigations Support Specialist
Number of Positions - 1
Job Location - Glen Allen, VA, 22546 (Remote)
Job Description -
The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C.
The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. The investigator will be used to augment current staff due to an increased work load and attrition.
Qualifications
  • Basic understanding of VISA rules/disputes
  • Excellent communication skills, including writing, editing, proof reading, and speaking
    • Ability to lead projects independently.
    • Ability to address audiences of varying sizes internally and externally
    • Ability to exercise sound business judgment
    • Working knowledge of generally accepted business practices for internal communications
    • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
    • Ability to handle multiple tasks with attention to details
    • Flexible, able to adapt to change and comfortable with ambiguity.
  • Previous debit card fraud experience/understanding
  • Previous Reg. E dispute experience.

Additional Information
Regards,
Praveen Kumar,
Sr. Recruiter
ZILLION TECHNOLOGIES, INC
Email: praveen(at)zilliontechnologies(dot)com
Direct: 571- 814-3745
Website: www.zilliontechnologies.com
Zillion Technologies, Inc is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce diversity.

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