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Card Disputes Jobs (NOW HIRING)

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Card Payment Specialist I

Fargo, ND · On-site

Prepare documents for ATM and POS debit card disputes or fraud situations. * Notify customer service when fraud occurs and overdraft charges result. * Provide customer service for all questionable ...

LinQ Global

Chargeback Analyst

Draper, UT · Hybrid

$27/hr

We are looking for a Chargeback Dispute Analyst with experience handling payment card disputes on the merchant (acquiring) side. The ideal candidate will investigate chargebacks, prepare ...

UCCU

MSR I - South SLC County

Sandy, UT · On-site

Processes fraud and debit/credit card disputes. Opens auxiliary accounts and provides a variety of account services including, check processing, deposits, withdrawals, loan payments, Visa gift card ...

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How much do card disputes jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for card disputes in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $23.08 per hour, depending on experience, location, and employer.

What is a card dispute?

Card disputes occur when a customer challenges a transaction on their debit or credit card, usually due to unauthorized charges, billing errors, or dissatisfaction with a purchase. The bank or card issuer investigates the claim, communicates with the merchant, and determines whether to reverse the transaction. Card dispute specialists handle these cases, ensuring compliance with regulations and protecting both customers and financial institutions from fraud and errors.

What are some common challenges faced in a card disputes role and how can they be managed effectively?

Professionals in Card Disputes often encounter challenges such as high case volumes, tight regulatory deadlines, and complex fraud investigations. Managing these effectively requires strong attention to detail, excellent organizational skills, and a solid understanding of compliance requirements such as Regulation E and chargeback rules. Collaboration with fraud analysts, customer service teams, and external parties like payment networks is common. Staying up-to-date with evolving fraud trends and leveraging automation tools can also help streamline the dispute resolution process.

What are the key skills and qualifications needed to thrive in a card disputes role, and why are they important?

To thrive in a Card Disputes role, you need strong analytical skills, attention to detail, and a solid understanding of banking regulations and payment card industry standards, often supported by experience in financial services. Familiarity with dispute management systems, fraud detection tools, and relevant compliance software is typically required. Excellent communication, problem-solving abilities, and customer service skills help in efficiently resolving disputes and handling sensitive customer interactions. These competencies are essential to ensure accuracy, regulatory compliance, and customer satisfaction in managing card-related issues.

What is the difference between Card Disputes vs Credit Card Customer Service Representative?

AspectCard DisputesCredit Card Customer Service Representative
Primary RoleHandling and resolving disputes related to unauthorized or incorrect charges on credit cardsAssisting customers with account inquiries, payments, and general credit card questions
Required SkillsKnowledge of fraud protocols, dispute processes, attention to detailCustomer service skills, communication, basic product knowledge
Work EnvironmentFinancial institutions, call centers, online dispute platformsBank branches, call centers, customer support centers

While both roles involve working with credit card accounts, Card Disputes specialists focus on resolving specific issues related to fraudulent or incorrect charges, whereas Credit Card Customer Service Representatives handle general customer inquiries and account management. Understanding these differences helps in choosing the right career path or job search focus.

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What states have the most Card Disputes jobs?

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Card Disputes jobs near you
Infographic showing various Card Disputes job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,539 per year, or $21.9 per hour.

Card Dispute Representative

FIRST SERVICE CREDIT UNION

Houston, TX

Full-time

Re-posted 29 days ago

Job description

Role:

Serve as the credit union's primary specialist for card-related fraud, disputes, and risk mitigation. Investigate and resolve debit, credit, ATM, Zelle, and other P2P payment disputes in full compliance with Regulation E, Visa/Pulse rules, and the Electronic Fund Transfer Act. Process card suppressions, manage compromised card events, and action real-time alerts from card networks to protect members and minimize financial loss to the credit union.

Essential Functions & Responsibilities:

Thoroughly investigate, process, and resolve all card-related disputes (debit, credit, ATM), Zelle disputes, and other P2P payment disputes in accordance with Regulation E timelines, Visa operating regulations, Pulse rules, and internal policy. Conduct detailed research using transaction history, merchant documentation, member statements, and network tools to determine liability and protect both members and the credit union from unnecessary losses.

Process all card suppression requests and compromised card reissues.

Monitor, action, and resolve real-time fraud alerts from Visa (VCAS/VDMP), Pulse, and internal fraud detection systems. Make rapid risk-based decisions on transaction authorization, card blocks, or member contact.

Identify emerging fraud patterns, recommend rule changes in the fraud detection platform, and collaborate with the Fraud Supervisor on new prevention strategies.

Perform other job-related duties as assigned and remain current on all regulatory changes affecting card disputes and electronic funds transfers.

Performance Measurements:

  1. 100% compliance with Regulation E provisional and final resolution timelines with zero monetary penalties or regulatory findings.
  2. Investigations are thorough, well-documented, and defensible in the event of member escalation or regulatory exam.
  3. Demonstrate proactive identification of new fraud trends and actionable recommendations for prevention.
  4. Accept individual accountability and responsibility for the success of FSCU, including meeting assigned goals and projects.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Expert knowledge of Regulation E, Visa/Pulse dispute rules, and the Electronic Fund Transfer Act.

Strong investigative and analytical skills with attention to detail.

Ability to interpret merchant documentation, authorization logs, and network reports.

Comfort making time-sensitive, risk-based decisions that balance member experience and credit union loss exposure.

Excellent written documentation skills for dispute responses and case notes.

Physical Requirements: Standard office requirements including prolonged computer use and telephone, text and email communication.

Work Environment: Professional office setting; may occasionally require extended hours during large fraud events or data compromises.