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Capital One Customer Service Representative Jobs

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

Capital One

Flex Relationship Manager

Plano, TX · On-site

Bachelor's Degree in Business * 2+ years experience in Auto Finance * 2+ years experience in Customer Relations * 5+ years experience in Customer Service At this time, Capital One will not sponsor a ...

Nycm

Customer Service Representative (Hybrid)

Edmeston, NY · Hybrid

$16.75 - $22.75/hr

The CSR provides each customer a positive experience while making personal connections, delivering ... It is our vision to build lasting relationships one customer at a time! Every interaction is an ...

New

Capital One

Lead Software Engineer (Python)

Mclean, VA · On-site

... millions of Capital One customers. What You'll Do: * Lead a portfolio of diverse technology ... Python or Node.js * 2+ years of experience with AWS, GCP, Azure, or another cloud service * 4+ ...

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All JobsCapital One Customer Service Representative Jobs

Capital One Customer Service Representative information

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How much do capital one customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for capital one customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Capital One Customer Service Representative vs Bank Teller?

AspectCapital One Customer Service RepresentativeBank Teller
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; cash handling experience
Work EnvironmentCall centers, remote or in-branch customer supportIn-branch, face-to-face banking transactions
Employer & IndustryFinancial services, banking industry, Capital One branches and call centersRetail banking, bank branches, local or regional banks

While both roles involve customer interaction within the banking industry, a Capital One Customer Service Representative primarily handles customer inquiries via phone or online, focusing on account support and problem resolution. A Bank Teller works directly with customers in branch locations, performing transactions like deposits and withdrawals. Both roles require strong communication skills and banking knowledge but differ mainly in work setting and daily responsibilities.

How hard is it to get hired at Capital One?

Getting hired as a Capital One Customer Service Representative typically involves completing an online application, passing a phone or in-person interview, and demonstrating strong communication and problem-solving skills. The hiring process can take several weeks and may include assessments or background checks, depending on the role and location.

What does a Capital One Customer Service Representative do?

A Capital One Customer Service Representative assists customers with their banking and credit card needs, such as answering account questions, resolving issues, processing transactions, and providing information about products and services. They often work via phone, online chat, or email to help customers manage their accounts, report lost or stolen cards, and navigate Capital One's digital tools. Their goal is to ensure a positive customer experience by offering knowledgeable and friendly support.

What are some common challenges faced by Capital One Customer Service Representatives, and how are they supported in overcoming these challenges?

Capital One Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and managing stressful situations with empathy and professionalism. To support team members, Capital One provides comprehensive training, access to knowledge bases, and ongoing coaching. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek assistance from supervisors or experienced colleagues when needed.

What are the key skills and qualifications needed to thrive as a Capital One Customer Service Representative, and why are they important?

To thrive as a Capital One Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Outstanding interpersonal skills, patience, and resilience help representatives build rapport and handle challenging customer interactions effectively. These skills and qualities are essential to provide excellent service, resolve issues efficiently, and maintain customer satisfaction in a fast-paced environment.
More about Capital One Customer Service Representative jobs
What cities are hiring for Capital One Customer Service Representative jobs? Cities with the most Capital One Customer Service Representative job openings:
What states have the most Capital One Customer Service Representative jobs? States with the most job openings for Capital One Customer Service Representative jobs include:
What job categories do people searching Capital One Customer Service Representative jobs look for? The top searched job categories for Capital One Customer Service Representative jobs are:
Capital One Customer Service Representative jobs near you
Infographic showing various Capital One Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 81% Full Time, 4% Part Time, 10% Temporary, and 4% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

LB Capital

Bristol, PA • On-site

$15.75 - $21.25/hr

Full-time

Posted 15 days ago

Job description

Position: Inside Sales Representative - ServiceTitan Expert
Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As a ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.
Responsibilities:
  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:
  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Apply