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Capital One Customer Service Representative Jobs

Capital One

Distinguished AI Engineer

New York, NY

At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we ...

Capital Chevrolet

Customer Service Rep

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Carolinas Collision Centers, a division of Capital Automotive Group, is looking for a Customer Service Representative to join our growing team in Raleigh! If you ...

Capital One

OR · On-site

Integrate Capital One Ad Solution's products and services with our merchant partners * Leverage data and analytical methodologies to optimize and grow your book of business * Teach, support, and ...

Capital One

OR · On-site

Integrate Capital One Ad Solution's products and services with our merchant partners * Leverage data to optimize and grow your book of business * Teach, support, and train agencies and industry ...

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All JobsCapital One Customer Service Representative Jobs

Capital One Customer Service Representative information

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How much do capital one customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for capital one customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Capital One Customer Service Representative vs Bank Teller?

AspectCapital One Customer Service RepresentativeBank Teller
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; cash handling experience
Work EnvironmentCall centers, remote or in-branch customer supportIn-branch, face-to-face banking transactions
Employer & IndustryFinancial services, banking industry, Capital One branches and call centersRetail banking, bank branches, local or regional banks

While both roles involve customer interaction within the banking industry, a Capital One Customer Service Representative primarily handles customer inquiries via phone or online, focusing on account support and problem resolution. A Bank Teller works directly with customers in branch locations, performing transactions like deposits and withdrawals. Both roles require strong communication skills and banking knowledge but differ mainly in work setting and daily responsibilities.

How hard is it to get hired at Capital One?

Getting hired as a Capital One Customer Service Representative typically involves completing an online application, passing a phone or in-person interview, and demonstrating strong communication and problem-solving skills. The hiring process can take several weeks and may include assessments or background checks, depending on the role and location.

What does a Capital One Customer Service Representative do?

A Capital One Customer Service Representative assists customers with their banking and credit card needs, such as answering account questions, resolving issues, processing transactions, and providing information about products and services. They often work via phone, online chat, or email to help customers manage their accounts, report lost or stolen cards, and navigate Capital One's digital tools. Their goal is to ensure a positive customer experience by offering knowledgeable and friendly support.

What are some common challenges faced by Capital One Customer Service Representatives, and how are they supported in overcoming these challenges?

Capital One Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and managing stressful situations with empathy and professionalism. To support team members, Capital One provides comprehensive training, access to knowledge bases, and ongoing coaching. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek assistance from supervisors or experienced colleagues when needed.

What are the key skills and qualifications needed to thrive as a Capital One Customer Service Representative, and why are they important?

To thrive as a Capital One Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Outstanding interpersonal skills, patience, and resilience help representatives build rapport and handle challenging customer interactions effectively. These skills and qualities are essential to provide excellent service, resolve issues efficiently, and maintain customer satisfaction in a fast-paced environment.
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Capital One Customer Service Representative jobs near you
Tier One Customer Service Representative

Tier One Customer Service Representative

North End Teleservices

Omaha, NE

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Under general supervision, the Tier One Customer Service Representative will take incoming calls, use chat and document as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner.
Job Duties:
Upon completion of training and with your current skillset, you will be able to perform the following types of duties:

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
  • Assist callers with filling out their application and submitting it electronically to plan provider for processing.
  • Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.
  • May be required to work holidays, overtime, and weekends due to operational needs.
Preferred Qualifications:
  • Demonstrate the ability to navigate various systems and browsers.
  • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
  • Knowledge of contact center technology.
  • Strong computer skills with proficiencies in Excel and Word.
  • Excellent command of the English language, effective use of grammar skills.
  • Excellent communication etiquette.
  • Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.
Requirements:
  • High School diploma or equivalent required.
  • Minimum 6 months customer service/administrative/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally, and fluently.
  • Must be able to pass required assessments in line with position.
  • Excellent typing skills must type a minimum of 20WPM with an 85% accuracy.
  • Experience working with a personal computer and the Windows operating system is required.
  • The ability to effectively work within established key performance indicators/metrics is necessary.
  • Must have demonstrated excellent interpersonal and leadership skills.
  • Must be able to multi-task and stay organized while completing simultaneous tasks.
Benefits:
  • Competitive Pay
  • Transportation Shuttle Service
  • The WorkLab
  • Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement Program
  • Health, Dental, and Vision Coverage

***All assessments associated with this role must be completed on a desktop computer to ensure accurate scoring.
Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
No supervisory responsibilities.

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