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Capital One Customer Service Representative Jobs

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

Armstrong Group

Customer Service Representative Serving homes and commercial businesses in Western PA, Armstrong ... Immediate access to excellent Medical/Dental/Vision benefits from day one of employment

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All JobsCapital One Customer Service Representative Jobs

Capital One Customer Service Representative information

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How much do capital one customer service representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for capital one customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Capital One Customer Service Representative vs Bank Teller?

AspectCapital One Customer Service RepresentativeBank Teller
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; cash handling experience
Work EnvironmentCall centers, remote or in-branch customer supportIn-branch, face-to-face banking transactions
Employer & IndustryFinancial services, banking industry, Capital One branches and call centersRetail banking, bank branches, local or regional banks

While both roles involve customer interaction within the banking industry, a Capital One Customer Service Representative primarily handles customer inquiries via phone or online, focusing on account support and problem resolution. A Bank Teller works directly with customers in branch locations, performing transactions like deposits and withdrawals. Both roles require strong communication skills and banking knowledge but differ mainly in work setting and daily responsibilities.

How to make $1000 a week remote?

A Capital One Customer Service Representative can earn around $15 to $20 per hour, which can total approximately $600 to $800 weekly for full-time work. To reach $1000 weekly, some representatives take on additional shifts, work overtime, or pursue higher-paying roles within customer service that require specialized skills or certifications. Consistent performance, strong communication skills, and familiarity with remote work tools are essential for maximizing earnings in this role.

What does a Capital One Customer Service Representative do?

A Capital One Customer Service Representative assists customers with their banking and credit card needs, such as answering account questions, resolving issues, processing transactions, and providing information about products and services. They often work via phone, online chat, or email to help customers manage their accounts, report lost or stolen cards, and navigate Capital One's digital tools. Their goal is to ensure a positive customer experience by offering knowledgeable and friendly support.

Does Capital One offer work from home?

Capital One Customer Service Representatives often have the option to work remotely, especially for certain roles and during specific periods. These positions typically require strong communication skills and familiarity with customer service tools, and remote work arrangements are usually determined by the company's policies and the nature of the role.

What are some common challenges faced by Capital One Customer Service Representatives, and how are they supported in overcoming these challenges?

Capital One Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and managing stressful situations with empathy and professionalism. To support team members, Capital One provides comprehensive training, access to knowledge bases, and ongoing coaching. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek assistance from supervisors or experienced colleagues when needed.

What are the key skills and qualifications needed to thrive as a Capital One Customer Service Representative, and why are they important?

To thrive as a Capital One Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure data handling protocols is typically required. Outstanding interpersonal skills, patience, and resilience help representatives build rapport and handle challenging customer interactions effectively. These skills and qualities are essential to provide excellent service, resolve issues efficiently, and maintain customer satisfaction in a fast-paced environment.

Is it hard to get hired by Capital One?

Getting hired as a Capital One Customer Service Representative typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and the ability to work in a fast-paced environment tend to have better chances of being hired.

Does Capital One hire remotely?

Capital One Customer Service Representative roles can be available for remote work, depending on the position and location. Many customer service jobs at Capital One offer remote or hybrid options, often requiring strong communication skills and familiarity with digital tools. Applicants should review specific job postings for remote work eligibility and requirements.
More about Capital One Customer Service Representative jobs
What cities are hiring for Capital One Customer Service Representative jobs? Cities with the most Capital One Customer Service Representative job openings:
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Capital One Customer Service Representative jobs near you
Infographic showing various Capital One Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Tier 1 Customer Service Representative

WilsonCTS

Lewisburg, TN

$17/hr

Other

Posted 26 days ago

Job description

Job Title: Tier 1 Customer Service Representative
Location: Onsite (Lewisburg, TN) - Monday-Friday (8:00 AM - 4:30 PM)
Employment Type: 24 Months
Pay Rate: $17/hour

Position Overview: 

The Tier 1 Customer Service Representative serves as the first point of contact for customers, providing support for inquiries related to orders, products, claims, invoicing, and general account assistance. This role is responsible for handling a high volume of customer interactions, accurately documenting information, processing transactions, generating sales leads, and ensuring customers are directed to the appropriate resources when additional support is required.

Representatives may handle up to 50 calls per day and are expected to document each interaction while processing related transactions within company systems.

Key Responsibilities: 
Customer Support
  • Manage a high volume of incoming customer calls.
  • Provide dealer referrals and customer assistance.
  • Respond to inquiries regarding order status and order information.
  • Assist customers with product support for parts and equipment.
  • Support transactional requests related to orders, claims, and invoicing.
  • Serve as the initial point of contact for customer inquiries and direct customers to the appropriate department when necessary.
  • Triage customer inquiries and determine whether issues can be resolved at Tier 1 or require escalation to Tier 2 support.
  • Assist with internal customer requests and coordinate transfers when additional support is needed.
  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Build sustainable customer relationships through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate systems, resources, and tools.
  • Generate sales leads and support team sales objectives.
  • Meet individual and team customer service goals, including call handling expectations and service targets.
  • Handle customer complaints by providing appropriate solutions and alternatives within established timelines and follow through to ensure resolution.
  • Take the extra mile to engage customers and deliver an exceptional customer experience.
Daily Duties:
  • Answer incoming customer calls and respond to customer emails.
  • Route calls and requests to the appropriate resources.
  • Document all customer interactions according to established procedures.
  • Enter accurate order and transaction information into company systems.
  • Process customer accounts and maintain accurate records and documentation.
  • Follow established communication procedures, guidelines, and company policies.
  • Maintain productivity and accuracy in a fast-paced environment.
Qualifications and Skills: 
Required Skills
  • Excellent customer service skills.
  • Strong verbal and written communication abilities.
  • Strong time management and organizational skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Ability to analyze information and make sound recommendations or decisions.
  • Strong interpersonal skills with the ability to build rapport and trust with customers.
  • High degree of self-motivation and initiative.
  • Strong sense of urgency, accountability, and ownership.
  • Excellent follow-up and follow-through skills.
  • Highly organized, flexible, and able to prioritize competing responsibilities while meeting customer needs and business objectives.
Preferred Skills: 
  • Familiarity with SAP.
  • Familiarity with Salesforce.
  • Previous call center experience.
Minimum Requirements: 
  • High School Diploma or equivalent.
  • Typing speed of 60+ words per minute.
  • Experience using Microsoft Office applications.
  • Strong written and oral communication skills.
  • Excellent customer service experience.
Preferred Requirements: 
  • Associate Degree (AA, AS, or equivalent two-year post-secondary education).
  • Minimum of two (2) years of customer service or call center experience.
  • Familiarity with SAP and Salesforce.
Training: 
  • Comprehensive training program provided (6 weeks).

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