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How much do capgemini csr jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for capgemini csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Capgemini CSR job?

A Capgemini CSR (Customer Service Representative) job involves assisting customers by addressing inquiries, resolving issues, and providing support for products or services. CSRs communicate via phone, email, or chat to ensure customer satisfaction and adherence to company policies. Strong communication, problem-solving skills, and the ability to handle customer concerns efficiently are essential for this role. Capgemini provides training and development opportunities to help employees succeed in customer service positions.

What are the key skills and qualifications needed to thrive in the Capgemini Csr position, and why are they important?

To thrive as a Capgemini CSR (Customer Service Representative), you generally need strong communication skills, a customer-centric mindset, and at least a high school diploma or equivalent. Familiarity with CRM platforms such as Salesforce or Zendesk, and proficiency in Microsoft Office tools, are commonly expected, and some roles may require specific industry or product training. Outstanding problem-solving abilities, patience, and adaptability help candidates stand out in this fast-paced environment. These qualities are vital for delivering efficient and positive customer experiences while supporting Capgemini's reputation for excellence.

What are the typical responsibilities of a Capgemini CSR on a daily basis?

A Capgemini CSR is responsible for handling inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing solutions in a timely manner. Daily tasks may include logging service requests in CRM systems, escalating complex problems to specialized teams, and following up to ensure customer satisfaction. CSRs collaborate closely with support, technical, and management teams to resolve concerns efficiently. This role often involves working in a structured, team-oriented environment where effective communication and customer focus are highly valued.

More about Capgemini Csr jobs
What cities are hiring for Capgemini Csr jobs? Cities with the most Capgemini Csr job openings:
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What job categories do people searching Capgemini Csr jobs look for? The top searched job categories for Capgemini Csr jobs are:
Capgemini Csr jobs near you
Infographic showing various Capgemini Csr job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

JF Plumbing & Heating

Owings Mills, MD • On-site

$20 - $25/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Answer incoming calls and emails professionally and promptly.

  • Schedule appointments and dispatch service technicians.

  • Assist with day-to-day office operations including filing, organizing, and ordering supplies.

Job description

Honest Abe Home Services

*Affiliate Company of JF Plumbing & Heating*

Honest Abe Home Services is seeking an exceptional Customer Service Representative!

Job Title: Customer Service Representative (CSR) 

Type: Full-Time

Compensation: $20-$25/hour based on experience + benefits

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About Us

At Honest Abe Home Services, we take pride in delivering top-quality plumbing and HVAC services with honesty, professionalism, and a strong focus on customer satisfaction. We’re a fast-growing company looking for a reliable and organized individual to join our team as a CSR with light admin duties. If you thrive in a fast-paced environment, love helping people, and have great attention to detail, we want to meet you!

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Position Summary

This role includes customer service responsibilities including inbound and outbound calling, scheduling and dispatching. Some light administrative work may also be required. You’ll be the friendly voice our customers hear when they call and the organizational backbone supporting daily office operations. The ideal candidate is proactive, tech-savvy, and eager to be part of a collaborative team.

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Key Responsibilities

Customer Service (CSR Duties)

· Answer incoming calls and emails professionally and promptly

· Schedule appointments and dispatch service technicians

· Provide information about services and address customer inquiries

· Follow up with customers post-service to ensure satisfaction

· Maintain accurate customer records in our CRM system

Administrative Support

· Assist with day-to-day office operations (filing, organizing, ordering supplies)

· Manage incoming and outgoing mail and packages

· Assist with support of billing, invoicing, and data entry tasks as needed.

· Help maintain documentation for technicians and compliance records

· Assist with HR or marketing tasks as needed (depending on skillset)

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Requirements

· Previous experience in customer service or administrative support (1+ year preferred)

· Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus

· Strong verbal and written communication skills

· Comfortable using scheduling software, email, and CRM platforms

· Detail-oriented and highly organized

· Ability to multitask in a dynamic office environment

· Positive attitude and team-oriented mindset

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Benefits

· Competitive hourly wage or salary (based on experience)

· Paid holidays and vacation

· Health insurance options

· Opportunities for professional growth and advancement

· Supportive and friendly team environment

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Join Our Team!

We believe in building a team that grows with us. If you’re dependable, organized, and enjoy helping people, we’d love to hear from you!

Apply