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Caller Jobs in Rhode Island (NOW HIRING)

Brownhealth

Patient Service Rep

Providence, RI · On-site

$17.75 - $22.50/hr

... caller to a co-worker.Seek positive solutions to the challenges of working in a high stress environment through respectful communication and active problem solvingRespond to all patient ...

Brown University Health

Patient Service Rep

Providence, RI · On-site

$17.75 - $22.50/hr

... a caller and describe the caller's needs when transferring the caller to a co-worker. Seek positive solutions to the challenges of working in a high stress environment through respectful ...

Brown University Health

Patient Service Rep

Providence, RI · On-site

$17.75 - $22.50/hr

... a caller and describe the caller's needs when transferring the caller to a co-worker. Seek positive solutions to the challenges of working in a high stress environment through respectful ...

Brownhealth

Senior Clinical Therapist

Charlestown, RI

$61K - $101K/yr

Appropriately responds to incoming calls on National Suicide Prevention Lifeline by actively engaging the caller while also functioning as a resource to the caller: clinician will assess for risk ...

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Caller information

See Rhode Island salary details

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How much do caller jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for caller in Rhode Island is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $24.95 per hour, depending on experience, location, and employer.

How does a Caller typically collaborate with other team members in a call center environment?

As a Caller, you often work closely with team supervisors, quality assurance staff, and fellow callers to achieve communication goals. Regular team meetings and feedback sessions are common, allowing you to share experiences, discuss challenges, and refine calling scripts or approaches. Collaboration is essential for maintaining consistent messaging, meeting outreach targets, and continuously improving customer engagement techniques. Effective teamwork also helps resolve issues more efficiently and creates a supportive work environment.

What are Callers?

Callers are professionals who make phone calls on behalf of an organization, typically for purposes such as customer service, sales, surveys, or fundraising. Their main responsibilities include reaching out to potential or existing clients, providing information, answering questions, and sometimes recording feedback. Callers may work in call centers or remotely, and they often follow scripts to ensure consistent communication. Good communication skills, patience, and the ability to handle objections are important qualities for this role.

What Are Caller Jobs?

A caller’s responsibilities are to make outbound phone calls for sales, marketing, fundraising, or survey reasons. The duties of a caller are to know what product or fundraising cause you are selling, pitch it to potential customers, and schedule follow-up conversations. They often make cold calls to fill a sales or phone call quota. Most people in this position work for a call center, which is a company that hires multiple callers to sell a product or an idea. Some callers work for telemarketing companies while others may conduct surveys for companies or the government.

What are the key skills and qualifications needed to thrive as a Caller, and why are they important?

To thrive as a Caller, you need strong verbal communication skills, attention to detail, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, telephone systems, and call scripting tools is often required. Excellent listening skills, patience, and the ability to handle rejection or difficult conversations help individuals stand out in this role. These capabilities are important because they ensure effective customer engagement, accurate information delivery, and a positive representation of the organization.
More about Caller jobs
What cities in Rhode Island are hiring for Caller jobs? Cities in Rhode Island with the most Caller job openings:
What are popular job titles related to Caller jobs in RI? For Caller jobs in RI, the most frequently searched job titles are:
Caller jobs near you
Infographic showing various Caller job openings in Rhode Island as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $42,763 per year, or $20.6 per hour.

Customer Service Representative

The Providence Community Health Centers, Inc.

Providence, RI • On-site

$16.25 - $22/hr

Full-time

Re-posted 23 days ago

Job description

Overview: Supports exceptional service to patients and care teams by working collaboratively.

Duties & Responsibilities:

  • Provides excellent internal/external customer service in all interactions with patients and PCHC staff.
  • Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
  • Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
  • Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
  • Handles all calls professionally and in accordance with organization-identified metrics for processing calls.

Qualifications:

  • Basic knowledge of common third party payers.
  • Basic computer literacy and excellent writing skills are essential. Medical terminology preferred.
  • Strong conversational skills.
  • At least 2 years of call center or customer service-related experience.
  • Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

  • High School diploma or equivalent required.
  • Completion of a medical secretary program or similar training program preferred.

PCHC is EOE/M/F/D/V/SO