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Call Listener Jobs in Columbus, IN (NOW HIRING)

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement to be a part of a 4-person team for evenings, weekends, and ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Fazoli's

Restaurant General Manager

Columbus, IN

$50K - $69K/yr

Ability to listen effectively, process information quickly and accurately, and transfer knowledge ... Call upon experience and leadership skills to assess opportunities and risks. Possesses an ...

Fazoli's

Restaurant General Manager

Bloomington, IN

$47K - $65K/yr

Ability to listen effectively, process information quickly and accurately, and transfer knowledge ... Call upon experience and leadership skills to assess opportunities and risks. Possesses an ...

Traditions Management

Licensed Practical Nurse

Columbus, IN · On-site

$24 - $32.50/hr

... work and replaces call-ins for the following shift. Ensures correct number of staff on duty ... Gives and listens to verbal shift report making special note of significant changes in condition ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Columbus, IN

Call Listener information

See Columbus, IN salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Columbus, IN is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Columbus, IN? For Call Listener jobs in Columbus, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Columbus, IN look for? The top searched job categories for Call Listener jobs in Columbus, IN are:
What cities near Columbus, IN are hiring for Call Listener jobs? Cities near Columbus, IN with the most Call Listener job openings:
Call Listener jobs near you

Registered Nurse

Columbus Regional Health

Columbus, IN • On-site

$33.34/hr

Full-time

Re-posted 20 days ago

Columbus Regional Health (Indiana) rating

6.3

Company rating: 6.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

671st of 887 rated healthcare providers

Job description

What you need to know about this position:
  • Recognized as one of the top 50 Cardiovascular Hospitals by IBM Watson Health, our nurses partner with cardiologists to treat heart patients and peripheral vascular disease.
  • EP(Electrophysiology Lab) lab position within the Cath Lab department
  • Our Cardiac Cath unit includes 3 Cath labs and 9 outpatient rooms, and our team plans for 7 cases per day.
  • A new Registered Nurse in this unit will have an hourly base rate starting at $33.34. An experienced Registered Nurse can expect an hourly base rate in the top 25% of nurses in the region. Compensation offered is highly competitive based on years of RN experience, job performance and the market.
    • **Contact CRH HR (or 812-376-5627) to learn more about our Compensation.
  • RN positions are eligible for applicable shift differentials and Sunday/holiday premiums.
  • In this position you would be scheduled to work 3 -12-hour day shifts (36 hours/week, considered full-time) with start/end times of 6:30AM-7:00PM.
  • This position has a call requirement to be a part of a 4-person team for evenings, weekends, and holidays.
  • With at least 16 hours per week, this position is benefit eligible.

What is required for this position:
  • Upon hire, you must have:
    • Associate of Nursing (ASN) or equivalent required; Bachelor of Nursing (BSN) preferred.
    • Indiana Registered Nurse License or Multi-State Registered Nurse License through the Nurse Licensure Compact (NLC) required.
  • Within 30 days of hire you must have (CRH provides training & time to acquire certification after employment):
    • Basic Life Support (BLS) certification.
  • Within 6 months of hire you must have (CRH provides training & time to acquire certification after employment):
    • Advanced Cardiac Life Support (ACLS) certification.
  • EP experience is a plus but not a requirement.
  • This position requires frequent standing, walking, talking and listening and lifting or moving more than 50 lbs.

What Columbus Regional Health (Indiana) employees say

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