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Call Listener Jobs in Indianapolis, IN (NOW HIRING)

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN · On-site

$17.25 - $22.50/hr

Exceptional verbal communication and active listening skills to deliver constructive feedback effectively. * Technical Proficiency : Experience using call center software and sales CRMs. * Problem ...

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Call Listener information

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$23

How much do call listener jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call listener in Indianapolis, IN is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Indianapolis, IN?

For Call Listener jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Indianapolis, IN look for?

The top searched job categories for Call Listener jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Call Listener jobs?

Cities near Indianapolis, IN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Indianapolis, IN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,613 per year, or $17.1 per hour.

Call Center Specialist

Indianapolis, IN • On-site

Phaxis - Financial Services
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Phaxis - Financial Servicesexternal

$16/hr

Contractor

Medical, Dental, Vision

Posted 9 days ago

Job description

Job Overview

This position involves providing exceptional customer service through phone and email communication. The role requires gathering and addressing customer concerns, educating them to prevent future issues, and documenting interactions efficiently and professionally.

Work Schedule and Compensation

  • Available shifts: 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, 10:00 AM - 6:30 PM
  • Pay rate: $16/hour (W2)
  • Training Dates: September 21, 2026 - October 2, 2026 (8:30 AM - 5:00 PM)
  • Training is mandatory and in-office

Responsibilities

  • Deliver outstanding customer service and resolve issues on the first call
  • Manage incoming calls and emails, including escalated issues
  • Assist with user registration, login, and website navigation
  • Address general inquiries about available applications
  • Collaborate with Account Management on complex issues
  • Conduct phone surveys with members
  • Perform various other job-related tasks as assigned

Qualifications

  • High School Diploma or GED
  • Proven skills in customer service and issue resolution
  • Strong attention to detail and active listening skills
  • Proficiency in MS Word and MS Excel
  • Excellent verbal and written communication skills
  • Friendly telephone demeanor
  • Flexibility to work varied schedules and overtime as needed
  • Successful background check and drug screening
  • Preferred: 1-3 years of experience in a technical call center or related field

Additional Information

This is a hybrid role requiring in-office presence for training and the initial weeks post-training. Employees must reside within an hour's commute of the office and be able to reliably attend the office twice a week. The office remains open for those preferring not to work from home or experiencing internet issues.

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About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

Social media

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