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Call Listener Jobs in Elkhart, IN (NOW HIRING)

Everwise Credit Union

MCC Representative

South Bend, IN · On-site

$19/hr

Clear verbal and written communication, listening, and human relation skills * Excellent phone ... and/or call center experience. Base pay: Starting at $19.00/hour. Pay is dependent upon the pay ...

Everwise Credit Union

MCC Representative

South Bend, IN · On-site

$19/hr

Clear verbal and written communication, listening, and human relation skills * Excellent phone ... and/or call center experience. Base pay: Starting at $19.00/hour. Pay is dependent upon the pay ...

KFG Insurance Agency - IN

Office Representative

Bremen, IN · On-site

$50K - $75K/yr

Our work is relationship-driven, not cold-call driven -- we serve people who are actively seeking ... Excellent communication skills - written, verbal, and listening * People-oriented * Detail oriented

KFG Insurance Agency - IN

Office Representative

Bremen, IN · On-site

$60 - $80/hr

Our work is relationship-driven, not cold-call driven -- we serve people who are actively seeking ... Excellent communication skills - written, verbal, and listening * People-oriented * Detail oriented

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All JobsCall Listener JobsCall Listener Jobs in Elkhart, IN

Call Listener information

See Elkhart, IN salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call listener in Elkhart, IN is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.41 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Elkhart, IN?

For Call Listener jobs in Elkhart, IN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Elkhart, IN look for?

The top searched job categories for Call Listener jobs in Elkhart, IN are:

What cities near Elkhart, IN are hiring for Call Listener jobs?

Cities near Elkhart, IN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Elkhart, IN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

MCC Representative

Everwise Credit Union

South Bend, IN • On-site

$19/hr

Full-time

Posted 5 days ago

Job description

Job Description:
Position Summary:
Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.
Primary Responsibilities and Duties:
  • Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
  • Identify opportunities to promote credit union products and services to retain members and increase wallet share.
  • Utilize various computer applications to assist with member support and satisfaction.
  • Strive to provide first contact resolution and build lasting member relationships through exceptional service.
  • Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
  • Contribute to Unit and Corporate goals.
  • Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

**Variability in hours including weekend and holiday hours.
Knowledge/Skills:
  • Clear verbal and written communication, listening, and human relation skills
  • Excellent phone communication skills using clear and pleasant voice
  • Basic analytical, mathematical, organizational and decision-making skills
  • Computer literacy skills with using Windows environment, spreadsheet and word processing software.
  • Data entry skills
  • Ability to multi-task
  • Able to work in a fast-paced and diverse environment
  • Ability to sit and/or stand at a desk for extended period.

Minimum Requirements:
  • High School Diploma, GED or equivalent skills and abilities.
  • Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years' customer service and/or call center experience.

Base pay: Starting at $19.00/hour.
Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.
Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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