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Call Listener Jobs in Crown Point, IN (NOW HIRING)

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Strong listening skills and empathy toward customer needs. Benefits * Competitive salary and ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and ...

Transdev

Call Center Supervisor

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Supervisor Transdev is looking for a Call Center Supervisor to join our team in Tinley ... Strong listening skills * Ability to remain courteous with difficult or angry customers * Strong ...

Transdev

Call Center Supervisor

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Supervisor Transdev is looking for a Call Center Supervisor to join our team in Tinley ... Strong listening skills * Proficiency in Microsoft Office and Trapeze required * Ability to train ...

Enova International

Be Seen First

Call Center Sales Representative (Remote)

Chicago, IL · Remote

$17/hr

Experience in a call center setting is preferred ... Proficient in phone communication and verbal skills, with a keen ability to actively listen

New

Professional Moving & Storage

Customer Service

Chicago, IL · On-site +1

$16.50 - $22.50/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

Professional Moving & Storage

Customer Service

Chicago, IL

$16.50 - $22.50/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

Costa Ivone, LLC

Legal Intake Specialist

Chicago, IL · On-site

$18.25 - $24.50/hr

... listening skills • Ability to perform in a fast-paced, high-volume call environment • Comfortably handling sensitive conversations with professionalism • Reliable, organized, and detail ...

Costa Ivone, LLC

Legal Intake Specialist

Chicago, IL · On-site

$55K/yr

Strong verbal communication and listening skills * Ability to perform in a fast-paced, high-volume call environment * Comfortably handling sensitive conversations with professionalism * Reliable ...

TCA Health

Patient Access Representative

Chicago, IL · On-site

$17.75 - $22.75/hr

... call center, or switchboard experience preferred. * Tech Skills: Proficient in data entry and navigating Electronic Medical Records (EMR/Epic). * Soft Skills: Active listening, high-level empathy ...

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All JobsCall Listener JobsCall Listener Jobs in Crown Point, IN

Call Listener information

See Crown Point, IN salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Crown Point, IN is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Crown Point, IN? For Call Listener jobs in Crown Point, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Crown Point, IN look for? The top searched job categories for Call Listener jobs in Crown Point, IN are:
What cities near Crown Point, IN are hiring for Call Listener jobs? Cities near Crown Point, IN with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Setup Winks

Chicago, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Description

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls, addressing inquiries, resolving issues, and providing information about products and services. This position requires excellent communication skills, patience, and the ability to handle customer concerns professionally and efficiently.

Key Responsibilities
  • Answer inbound customer calls in a timely and courteous manner.
  • Resolve customer complaints by identifying problems and providing solutions.
  • Document and update customer information in the database during and after calls.
  • Follow up with customers when necessary to ensure their issues are resolved.
  • Provide customers with accurate and detailed information regarding promotions, products, and services.
  • Escalate complex issues to appropriate departments when necessary.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; college degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency in computer skills, including MS Office and CRM software.
  • Strong listening skills and empathy toward customer needs.

Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.