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Call Listener Jobs in Anderson, IN (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Indianapolis, IN · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Indianapolis, IN · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Indianapolis, IN · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Anderson, IN

Call Listener information

See Anderson, IN salary details

$9

$15

$21

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Anderson, IN is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
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What cities near Anderson, IN are hiring for Call Listener jobs? Cities near Anderson, IN with the most Call Listener job openings:
Call Listener jobs near you

Member Advocate | Call Center Representative

Welltrans

Indianapolis, IN • On-site

$15/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

Description:

Summary

Member Advocates serve as the first point of contact and represent the face of WellTrans Non-Emergency Medical Transportation (NEMT). In this role, team members manage inbound calls through an automated call distribution system, verify member eligibility, and respond to a variety of questions and inquiries from both internal and external customers.

Member Advocates are expected to provide courteous, professional, and knowledgeable service to members and managed care partners. They work to create positive experiences with every interaction, address concerns effectively, resolve complaints, and provide accurate information and support.

This is an on-site position; remote work opportunities are not available.


About WellTrans


WellTrans is dedicated to eliminating transportation as a barrier to good health by ensuring members can reliably reach the care they need. With over 20 years of experience serving the Medicaid and Medicare community, the company prioritizes safe, secure, and on-time transportation for every trip. WellTrans works closely with members to understand and meet their transportation needs while supporting a network of providers that offer a wide range of accommodations, including wheelchair-accessible vehicles, bus service, and overnight trips. By coordinating the logistics, WellTrans allows members to focus on their health while receiving dependable service from a team that is deeply connected to the communities it serves.

WellTrans is a Certified Minority and Disabled Veteran owned business and an equal opportunity employer.

Job Duties:

  • Address and resolve member complaints, concerns, and inquiries in a timely and professional manner.
  • Follow established communication guidelines and scripts when assisting with various member topics.
  • Build strong relationships with members by actively listening to their needs and providing exceptional customer service.
  • Assess member needs and offer appropriate solutions or alternatives to ensure satisfaction.
  • Achieve individual performance goals while contributing to overall team and organizational targets.
  • Respond promptly and professionally to requests from both members and transportation providers.
  • Complete additional duties and responsibilities as assigned by management.

Pay & Benefits

$15.00/hour – with chance for advancement

Overtime potential

Variable working schedules

Paid Training

Company sponsored health, vision, dental insurance (optional additional coverage available)

Paid Time Off

Paid Holidays

Employee Assistance Program

Requirements:

Requirements

  • High school diploma or equivalent required.
  • 1–2 years of call center or customer service experience.
  • Ability to pass a criminal background check and drug screening.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Strong verbal and written communication skills.
  • Excellent customer service skills, including the ability to assist members professionally in challenging situations.
  • Ability to understand and follow written and verbal instructions and take direction from supervisors.
  • Professional appearance and demeanor.
  • Ability to communicate effectively with individuals at all levels and from diverse backgrounds.
  • Bilingual in English and Spanish preferred; industry knowledge is a plus but not required.