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Call Listener Jobs in Anderson, IN (NOW HIRING)

SurfacePrep

Inside Sales Representative

Fortville, IN · On-site

Job Responsibilities * Warm-call prospects that are generated by external sources of lead ... Excellent listening skills. * Strong written communication skills. * Self-motivated, high energy ...

SurfacePrep

Inside Sales Representative

Fortville, IN · On-site

Job Responsibilities * Warm-call prospects that are generated by external sources of lead ... Excellent listening skills. * Strong written communication skills. * Self-motivated, high energy ...

SurfacePrep

Inside Sales Representative

Fortville, IN · On-site

Job Responsibilities * Warm-call prospects that are generated by external sources of lead ... Excellent listening skills. * Strong written communication skills. * Self-motivated, high energy ...

Aep

Coordinator - Coordinator Sr

Muncie, IN · On-site

$87K - $109K/yr

... call out overtime and shift work, as required. Travel requirements are expected > 50 % of the time Physical demand level is Sedentary * Communicate effectively both verbally and in writing. * Listen ...

Franciscan Alliance

Registered Nurse PRN

Indianapolis, IN · On-site

$34/hr

... actively listen and assess each patient - looking them in the eye and telling them they are seen ... Minimal call shifts required QUALIFICATIONS * A team-oriented RN willing to be flexible and dynamic ...

Learning Care Group

Lead Teacher

Carmel, IN · On-site

$15 - $19.75/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Pathways Learning Academy

Lead Teacher

Carmel, IN

$15 - $20/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in Anderson, IN

Call Listener information

See Anderson, IN salary details

$9

$15

$21

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Anderson, IN is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Anderson, IN? For Call Listener jobs in Anderson, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Anderson, IN look for? The top searched job categories for Call Listener jobs in Anderson, IN are:
What cities near Anderson, IN are hiring for Call Listener jobs? Cities near Anderson, IN with the most Call Listener job openings:
Call Listener jobs near you

Customer Service Representative

hopebridge

Indianapolis, IN

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Hopebridge rating

4.8

Company rating: 4.8 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

216th of 239 rated social care providers

Job description

Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are one of the nation's largest autism therapy providers in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following states: Alabama, Arizona, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.
This position is customer service focused and requires excellent communication skills as well as empathy and emotional intelligence. As a Customer Service Representative, you are responsible for developing a strong rapport with patients and facilitating effective first call resolutions for patients, payors, and/or providers regarding the onboarding process.    ResponsibilitiesEssential Functions  
  • Serve as first point of contact for families, caregivers, and medical professionals seeking information about ABA, or other services offered. 
  • Execute outbound phone calls to patient families to confirm appointment dates and times 
  • Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines 
  • Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources. 
  • Clearly articulate Hopebridge value proposition and help guide potential clients to become a patient 
  • Enter information and log calls accurately and timely 
  • Monitor all tasks using workflow software and meet the deadlines associated with tasks 
  • Completes all assigned mandatory training modules. 
  • Follows all state and federal laws, including HIPAA.  
  • Maintain a clear criminal record. 
Required SkillsCompetencies 
  • Problem Solving/Analysis 
  • Communication Proficiency 
  • Excellent Listening skills 
  • Personal Effectiveness/Credibility 
  • Strong Etiquette skills. 
  • Strong Collaborative skills. 
Required Education and Experience
  • Minimum 2 years’ experience in ABA therapy or closely related field (e.g., clinic coordination, case management) with direct exposure to families of individuals with Autism. 
  • Strong knowledge of ABA concepts, therapy structures (one on one, small group, home-based), and terminology. 
  • Proficiency with EMR systems, scheduling software, and standard office software (Microsoft 365) 
Preferred Education and Experience 
  • Certification or coursework in ABA (e.g,. RBT, ABA Therapist) 
  • Experience working in ABA clinic, school-based program, or home-based service setting. 
  • Familiarity with insurance processes, authorizations, and terminology related to therapy services. 
  • Bilingual abilities are a plus. 
  • Prior call center systems and experience  
Location 
  • Hopebridge Headquarters: 9365 Counselors Row, Suite 200, Indianapolis, IN 46240
Your Pay and Benefits
  • Starting rate of $19.00 per hour 
  • Monday through Friday schedule
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday) 
  • Health, vision, and dental insurance  
  • Short and long-term disability insurance  
  • 401K retirement options with company match  
 
Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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