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Call Listener Jobs in Columbus, IN (NOW HIRING)

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

Strive for first call resolution while demonstrating SIHO's dedication to proactively work to ... Compassionate * Good Listener * Problem Solver * Communicator * Patient * Personable ...

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

Strive for first call resolution while demonstrating SIHO's dedication to proactively work to ... Compassionate * Good Listener * Problem Solver * Communicator * Patient * Personable ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

Call requirement: one fixed night every other week, plus additional call shifts as needed ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

Call requirement: one fixed night every other week, plus additional call shifts as needed ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement to be a part of a 4-person team for evenings, weekends, and ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN

$33.34/hr

This position has a call requirement of 1 night every three weeks, and a weekend and holiday ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement of 1 night every three weeks, and a weekend and holiday ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement to be a part of a 4-person team for evenings, weekends, and ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN

$33.34/hr

This position has a call requirement to be a part of a 4-person team for evenings, weekends, and ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

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All JobsCall Listener JobsCall Listener Jobs in Columbus, IN

Call Listener information

See Columbus, IN salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Columbus, IN is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Columbus, IN? For Call Listener jobs in Columbus, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Columbus, IN look for? The top searched job categories for Call Listener jobs in Columbus, IN are:
What cities near Columbus, IN are hiring for Call Listener jobs? Cities near Columbus, IN with the most Call Listener job openings:
Call Listener jobs near you

Member Services Representative

SIHO HOLDING INC

Columbus, IN • On-site

Other

Re-posted 3 days ago

Job description

Job Title: Member Services Representative
Reports To: Manager, Member Services
Locations: Indianapolis, IN and Columbus, IN
**Not open to remote candidates at this time
SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this position is to respond to member's and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.
Brief Description of Duties:
  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
  • Record details of inquiries, comments, complaints, and transactions.
  • Escalate unresolved and pending customer grievances.
  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
  • Strive for first call resolution while demonstrating SIHO's dedication to proactively work to resolve members questions and concerns.
  • Work with partners in other departments, or to Doctors' offices to help resolve a customer concern.
  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.
  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:
  • Trustworthy
  • Empathic
  • Proactive
  • Compassionate
  • Good Listener
  • Problem Solver
  • Communicator
  • Patient
  • Personable & Collaborative

Minimum Skills Requirement:
  • Possess a passion for customer service
  • Excellent communications (oral and written) and strong listening skills
  • Experience in healthcare is preferred, but not required
  • General knowledge and understanding of health insurance
  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
  • Ability to maintain attendance to support required quality and quantity of work

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