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Call Listener Jobs in Columbus, IN (NOW HIRING)

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN · On-site

$17.25 - $22.50/hr

Exceptional verbal communication and active listening skills to deliver constructive feedback effectively. * Technical Proficiency : Experience using call center software and sales CRMs. * Problem ...

SIHO HOLDING INC

Strive for first call resolution while demonstrating SIHO's dedication to proactively work to ... Compassionate * Good Listener * Problem Solver * Communicator * Patient * Personable ...

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

Strive for first call resolution while demonstrating SIHO's dedication to proactively work to ... Compassionate * Good Listener * Problem Solver * Communicator * Patient * Personable ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

Call requirement: one fixed night every other week, plus additional call shifts as needed ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

Call requirement: one fixed night every other week, plus additional call shifts as needed ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement to be a part of a 4-person team for evenings, weekends, and ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement to be a part of a 4-person team for evenings, weekends, and ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement of 1 night every three weeks, and a weekend and holiday ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

Columbus Regional Health

Registered Nurse

Columbus, IN · On-site

$33.34/hr

This position has a call requirement of 1 night every three weeks, and a weekend and holiday ... This position requires frequent standing, walking, talking and listening and lifting or moving more ...

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All JobsCall Listener JobsCall Listener Jobs in Columbus, IN

Call Listener information

See Columbus, IN salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Columbus, IN is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.88 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Columbus, IN?

For Call Listener jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Columbus, IN look for?

The top searched job categories for Call Listener jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Call Listener jobs?

Cities near Columbus, IN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Columbus, IN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,651 per year, or $16.7 per hour.

Call Center Coordinator-Fishers

COLLINS MOBILE

Shelbyville, IN • On-site

$45K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching sales agents to meet revenue goals. This role directly impacts frontline productivity by acting as the primary subject matter expert and leadership presence on the call center floor.
Work Location: In person - 11837 Technology Lane, Fishers, IN 46176
Job Title
Call Center Coordinator
Job Summary
We are seeking a performance-driven Call Center Coordinator to lead our frontline sales team. In this role, you will act as the first line of management, serving as the go-to resource for agents' real-time questions, managing daily timecards, and conducting regular performance coaching. The ideal candidate thrives in a fast-paced sales environment, balances administrative tasks with people development, and is passionate about helping sales agents hit their targets.
Key Responsibilities
Frontline Support & Issue Resolution
  • Serve as the primary on-floor contact for sales agents to answer live campaign, product, and script questions for mobile sales.
  • Handle real-time customer escalations and diffuse complex objections to help agents close deals.

Employee Coaching & Performance Development
  • Conduct regular 1-on-1 coaching sessions focused on sales techniques, objection handling, and pitch execution.
  • Monitor live and recorded calls to ensure compliance, high quality, and optimal conversion rates.
  • Deliver actionable feedback to help underperforming agents meet or exceed monthly sales quotas.

Qualifications and Skills
  • Experience: Wireless experience is preferred but not required.
  • Leadership: Proven ability to motivate, coach, and guide frontline sales employees toward hitting metrics.
  • Communication: Exceptional verbal communication and active listening skills to deliver constructive feedback effectively.
  • Technical Proficiency: Experience using call center software and sales CRMs.
  • Problem-Solving: Ability to multitask, think quickly on your feet, and resolve customer challenges under pressure.

Job Type/Hours: Full-time. We are open Monday - Sunday. Our employees enjoy a flexible schedule with the ability to work 4-10-hour shifts each week.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid Time Off

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