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Call Listener Jobs in Lafayette, IN (NOW HIRING)

PLACE

Real Estate Agent

Lafayette, IN · On-site

$75K - $125K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Majestic Care

Qualified Medication Aide (QMA)

Lafayette, IN · On-site

$16.50 - $19.75/hr

L - Listening E - Empathy A - Accountability D - Decisiveness This is how we create a culture to ... call lights, bed/chair sensors, and security care bracelet (if applicable) alarms promptly and ...

PLACE

Real Estate Agent

Lafayette, IN · On-site

$75K - $125K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Majestic Care

Qualified Medication Aide (QMA)

Lafayette, IN · On-site

$20.40 - $22.52/hr

L - Listening E - Empathy A - Accountability D - Decisiveness This is how we create a culture to ... call lights, bed/chair sensors, and security care bracelet (if applicable) alarms promptly and ...

PLACE

Real Estate Agent

Lafayette, IN · On-site

$75K - $125K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

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All JobsCall Listener JobsCall Listener Jobs in Lafayette, IN

Call Listener information

See Lafayette, IN salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Lafayette, IN is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Lafayette, IN? For Call Listener jobs in Lafayette, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Lafayette, IN look for? The top searched job categories for Call Listener jobs in Lafayette, IN are:
What cities near Lafayette, IN are hiring for Call Listener jobs? Cities near Lafayette, IN with the most Call Listener job openings:
Call Listener jobs near you

Comfort Companion Volunteer

Optimal Care Hospice

Frankfort, IN • On-site

Other

Posted 24 days ago

Job description

Comfort Companion Volunteer

Looking to do something meaningful? Consider building rewarding relationships with local

hospice patients. Optimal Care is looking for compassionate individuals willing to

donate their time to provide exceptional end-of-life care to these patients as well as their

families. As a Comfort Champion Volunteer, you will visit patients in local nursing facilities

and/or their private residence. You will provide companionship, play cards/games, watch

TV, read books and so much more.

The Greatest Generation has given us so much. By giving the gift of time, you will make a

special impact in the lives of those facing life’s final journey. If you are a good listener,

non-judgmental, adaptable and have a strong desire to reach out with love and concern for

others become a Comfort Champion Volunteer today!

For more information, please call us at (800) 490-1742 or email volunteer@optimal.care

Mission Statement: To Serve Together, Provide Value and Deliver Exceptional Quality

Care.

At Optimal Care, we believe everyone connected to us should Expect Exceptional - our

patients, families, care providers and community partners. Our purpose is to care for the

seriously ill population and surround those affected by life limiting illness with unmatched

levels of care. Optimal Care promotes a family culture of doing what is right for our

patients, wherever they call home.

Apply