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Call Listener Jobs in Crown Point, IN (NOW HIRING)

Costa Ivone LLC

Legal Intake Specialist

Chicago, IL · On-site

$55K/yr

... listening skills • Ability to perform in a fast-paced, high-volume call environment • Comfortably handling sensitive conversations with professionalism • Reliable, organized, and detail ...

Addison Group

Medical Scheduler

Munster, IN · On-site

$17 - $20/hr

Deliver a high level of customer service by actively listening and responding to patient needs with professionalism and empathy * Meet established performance metrics related to call quality ...

Thomas Auto Group

Used car Salesperson

Highland, IN · On-site

I can listen, take direction so I can make money? * I want a work place to call home and enjoy coming into work? If you answered YES to all 8 then we will be a great fit and have a place for you to ...

Thomas Auto Group

Used car Salesperson

Highland, IN

I can listen, take direction so I can make money? * I want a work place to call home and enjoy coming into work? If you answered YES to all 8 then we will be a great fit and have a place for you to ...

Thomas Auto Group

Used car Salesperson

Highland, IN

I can listen, take direction so I can make money? * I want a work place to call home and enjoy coming into work? If you answered YES to all 8 then we will be a great fit and have a place for you to ...

AMBA

Inside Sales Insurance Specialist

Chicago, IL · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Chicago, IL · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Crown Point, IN

Call Listener information

See Crown Point, IN salary details

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How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Crown Point, IN is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Crown Point, IN? For Call Listener jobs in Crown Point, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Crown Point, IN look for? The top searched job categories for Call Listener jobs in Crown Point, IN are:
What cities near Crown Point, IN are hiring for Call Listener jobs? Cities near Crown Point, IN with the most Call Listener job openings:
Call Listener jobs near you

Legal Intake Specialist

Costa Ivone LLC

Chicago, IL • On-site

$55K/yr

Other

Re-posted 25 days ago

Job description

Must be authorized to work in the U.S. to be considered for this position. We are seeking a motivated Intake Specialist to join our legal consultation team. This role plays a key part in converting qualified leads into clients. Every call matters, and the right candidate understands that each conversation can be the difference between securing a case or losing it. This position is ideal for someone with a competitive personality, strong sales instincts, and confidence on the phone. You will be the first point of contact for potential clients and a critical contributor to the firm’s growth. Responsibilities: • Handle inbound and outbound calls with prospective clients • Qualify leads and convert eligible prospects into retained clients • Clearly explain legal services and next steps • Build rapport, trust, and urgency during consultations • Accurately document call notes and client information • Follow up with leads consistently and professionally • Work closely with the legal consultation team to meet conversion goals Qualifications: • Sales experience required; legal intake experience is a plus • Competitive, goal-oriented mindset • Strong verbal communication and listening skills • Ability to perform in a fast-paced, high-volume call environment • Comfortably handling sensitive conversations with professionalism • Reliable, organized, and detail-oriented • Bilingual is a plus Compensation: $55,000 per year DOE

• Handle inbound and outbound calls with prospective clients • Qualify leads and convert eligible prospects into retained clients • Clearly explain legal services and next steps • Build rapport, trust, and urgency during consultations • Accurately document call notes and client information • Follow up with leads consistently and professionally • Work closely with the legal consultation team to meet conversion goals

Compensation:
$55,000 per year

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