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Online Inbound Call Center Jobs in Columbus, IN (NOW HIRING)

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

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How much do online inbound call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for online inbound call center in Columbus, IN is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.97 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Columbus, IN?

The most popular types of Inbound Call Center jobs in Columbus, IN are:

What are popular job titles related to Online Inbound Call Center jobs in Columbus, IN?

For Online Inbound Call Center jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Columbus, IN look for?

The top searched job categories for Online Inbound Call Center jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Online Inbound Call Center jobs?

Cities near Columbus, IN with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Columbus, IN as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,529 per year, or $16.1 per hour.

Call Center Representative

Columbus, IN • On-site

Subway
Food Services and Drinking Places • 10K+ employees

4.5

Company rating: 4.5 out of 10

Based on 2,061 frontline employees who took The Breakroom Quiz

94th of 107 rated fast food restaurants

Free food

Recommended by students

Recommended by parents

Learn more about Subwayexternal

$9 - $10/hr

Part-time

Re-posted 14 days ago

Job description

Job Title
Call Center Customer Service Representative
Reports To:
Subway Catering Director of Operations
Job Summary
This position is responsible for interacting with customers and franchisee's by providing information in response to inquiries about Subway products and services.
Duties & Essential Job FunctionsCustomer Service Representatives are asked to capitalize on sales opportunities, provide quotes for upcoming events, take detailed notes, and ensure the Subway store understands the order requests.
Phone Sales
Customer Service Representative will be asked to answer phones and respond to customer's request, sell Subway products and place customer's orders with the appropriate Subway store and up-sell products and recommend the appropriate products based on fact finding.
Payment ProcessingCustomer Service Representative will be responsible for processing the customer's credit cards. They will input the card information and provide proper reporting to Subway Headquarters.
AdministrationCustomer Service Representative will be asked to field all phone calls coming into the call center and transfer them to the appropriate staff member. They will place follow-up calls as time allows and document customer complaints.
QualificationsCustomer Service Representative must posses professional verbal and written communication skills, must to be computer literate with the ability to learn new software applications quickly, must have good communication skills and enjoy working on a team.
Required
Requires a high school diploma or GED and reliable transportation.
Schedule
Sunday's and Monday's from 10:00 am to 7:00 pm and Wednesday's from 5 pm to 11 pm.
Compensation and Benefits
$9.00 to $10.00 per hour based upon experience.
Compensation: $9.00 to $10.00 per hour based upon experience
Subway Catering Call Center
Whether it's game day with friends, a meeting at the office or a block party for the neighborhood, SUBWAY® Catering's Call Center helps make events a delicious success. We help callers explore our menu to see all of the delicious catering options, including hunger-busting Giant Subs, piled-high sandwich platters, quick and easy SUBWAY to GO!™ meals and much more....
Join the fun by being part of the Subway Catering Call Center, and part of the world's largest quick service restaurant franchisor and recognized leader in the Quick Service Industry. With more than 42,000 restaurants in almost 100 countries, we continue to add talent to our team. Apply today!
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