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Call Centers Jobs (NOW HIRING)

VT ELECTRIC INC

Call Center Representative

Johnson, VT · On-site

$27.54/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

People with experience in call centers, discussing nonpayment or other sensitive financial issues, and/or working in a highly regulated industry will have the best chance of success. Utility ...

HappyCo

Call Handling Specialist

$21/hr

  • Medical

  • PTO

Experience in customer service, call centers, or maintenance coordination preferred. * Ability to multitask and document calls while speaking with residents. * Comfortable using computers, web-based ...

HappyCo

Call Handling Specialist

Charleston, WV · Remote

$21/hr

Experience in customer service, call centers, or maintenance coordination preferred. * Ability to multitask and document calls while speaking with residents. * Comfortable using computers, web-based ...

SPECTRUM

Call Center Representative

Kansas City, MO · On-site

$20/hr

Working independently in an open, friendly environment while collaborating with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts.

SPECTRUM

Call Center Representative

Kansas City, MO · On-site

$20/hr

Working independently in an open, friendly environment while collaborating with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts.

SPECTRUM

Call Center Representative

Charlotte, NC · On-site

$20/hr

Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find ...

AT and T

Call Center Sales Consultant

Nashville, TN · On-site

$2.7K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Occasional overtime may be required. • Ability to work onsite in one of our call centers. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with ...

AT&T

Call Center Sales Consultant

Nashville, TN

$2.7K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to work onsite in one of our call centers. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices ...

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Call Centers information

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$10

$17

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How much do call centers jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call centers in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Good communication skills and a professional demeanor are essential for success in this role.
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Call Centers jobs near you
Infographic showing various Call Centers job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Service Desk

AITA Consulting Services, Inc.

Brooklyn, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

ONSITE POSITION
CANDIDATE SUMMARY and 3 References is Required
  • Name
  • Company
  • Telephone Number
  • Email Address
Weekend schedule consisting of the following:
a. Support for (3) three shifts consisting of 12 hours per shift or 36 hours
b. Time frames 6pm-7am, anticipated for Friday, Saturday and Sunday
Job Description:
The NYC Office of Technology and Innovation has been tasked with recruiting an Analyst 1. To work inPublic Safety, Service Desk Resource. The Analyst will be required to provide supplemental Public Safety Service Desk duties for the 911 call centers. Services and activities of the Public Safety Services Desk are vital to day-to-day operations of 911 call centers to ensure issues/tickets are opened and closed in a timely manner.
TASKS:
One (1) full-time resource to provide supplemental service call activity for the 911,
PSCAC1 and PSCA2 Call centers:
1. Managing calls and notifications through OTI's service desk systems:
2. Responding to emails from OTI and NYC Agencies
3. Responding to and updating service tickets
4. Engaging in direct communication with users, agencies or OTI representatives
5. Performing escalation to OTI where applicable
6. Work with OTI's Incident Manager where applicable
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
  • Remedy
  • Microsoft Office Suite
DESIRABLE SKILLS/EXPERIENCE:
  • Have previously worked with OTI/Public Safety City agencies

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