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Call Centers Jobs (NOW HIRING)

Glidewell Dental

Collections Call Center

Irvine, CA

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies. * Provides administrative support and excellent customer ...

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How much do call centers jobs pay per hour?

As of May 30, 2026, the average hourly pay for call centers in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What are call centers?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

More about Call Centers jobs
What cities are hiring for Call Centers jobs? Cities with the most Call Centers job openings:
What states have the most Call Centers jobs? States with the most job openings for Call Centers jobs include:
What job categories do people searching Call Centers jobs look for? The top searched job categories for Call Centers jobs are:
Call Centers jobs near you
Infographic showing various Call Centers job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Representative (Research).

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14.75 - $18.50/hr

Part-time

Posted 22 days ago

Job description

Call Center Representative - Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time
Use Your Communication Skills to Support Public Health Research.
Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.
This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.
If you're comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.
What You'll Do
Participant Outreach & Scheduling
  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates
  • Respond to inbound participant inquiries regarding study procedures
  • Clearly explain study-related information in a professional and compassionate manner
  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)
Clinical Research Support
  • Follow approved scripts and study protocols
  • Ask pre-approved screening questions to determine participant eligibility
  • Document interactions accurately in research systems
  • Escalate protocol deviations or concerns to the research team
Data Entry & Documentation
  • Enter participant data into EDC systems and research databases
  • Track follow-ups and ensure completion of required participant touchpoints
  • Maintain strict confidentiality standards
Compliance & Quality
  • Adhere to HIPAA and institutional privacy guidelines
  • Participate in call monitoring and quality assurance reviews
  • Maintain professionalism in all participant communications
What We're Looking For
  • Minimum 2 years of experience in:
    • Call center operations OR
    • Clinical research support
  • Strong data entry accuracy and attention to detail
  • Clear verbal communication skills
  • Comfortable working with structured scripts and compliance requirements
  • Basic proficiency in Microsoft Office tools
  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.
All candidates must pass background screening and meet confidentiality requirements.
Why Join Grace Federal Solutions?
  • Support meaningful public health research
  • Gain exposure to clinical research operations
  • Work in a structured, compliance-driven environment
  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.
Ready to Make an Impact?
Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

Apply