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Call Center Jobs in Springfield, MA (NOW HIRING)

MMC Group LP

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Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you! What You'll Do As a Customer Service Representative, you'll play an ...

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All JobsCall Center JobsCall Center Jobs in Springfield, MA

Call Center information

See Springfield, MA salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for call center in Springfield, MA is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound customer calls to provide support, answer questions, or sell products and services. Employees typically use phone systems and customer management software, and strong communication skills are essential. The role may require working in shifts and following company protocols.

How can I make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes sales or technical knowledge. Achieving this income may involve handling high call volumes, working flexible hours, or earning commissions and bonuses. Building skills in customer service, sales, or technical support can help increase earning potential in a remote call center role.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations managers, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management within call centers may also offer higher compensation, especially with relevant experience and certifications.

What jobs pay 4000 a week without a degree?

In call center roles, high-paying positions such as sales managers or team leaders can sometimes earn around $4,000 weekly through commissions and bonuses, especially in high-volume or specialized industries. These roles typically require strong communication skills, experience, and performance-based incentives, rather than formal degrees.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What are popular job titles related to Call Center jobs in Springfield, MA? For Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Springfield, MA look for? The top searched job categories for Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Call Center jobs? Cities near Springfield, MA with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Springfield, MA as of July 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $37,031 per year, or $17.8 per hour.
Customer Care/Call Center Specialist

Customer Care/Call Center Specialist

MMC Group

East Hartford, CT • On-site

$19.94/hr

Other

Medical, Dental, Vision, Life

Re-posted 11 days ago

Job description

Customer Service Representative | Call Center CSR
Openings: 5
Location: Onsite
Pay: $19.94 per hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Weekends Off!
Looking for a rewarding customer service career where you can make a difference every day? Join a team dedicated to helping individuals access important programs and services. We're seeking friendly, dependable professionals who enjoy solving problems, helping others, and delivering exceptional customer experiences.
As a Customer Service Representative, you'll serve as the first point of contact for customers, providing program information, assisting with online portal password resets, and ensuring every caller receives professional, compassionate support.
What You'll Do
  • Serve as the first point of contact for program participants and beneficiaries.
  • Answer inbound customer calls and provide accurate program and account information.
  • Assist customers with online consumer portal password resets.
  • Document all customer interactions accurately within the call tracking system.
  • Escalate calls to leadership or appropriate agencies when necessary.
  • Explain program requirements clearly and professionally.
  • Identify trends in customer questions and recommend service improvements.
  • Handle customer concerns and complaints according to established procedures.
  • Resolve issues efficiently while maintaining outstanding customer satisfaction.
  • Meet or exceed quality, productivity, and customer service performance goals.
What We Offer
  • Competitive pay of $19.94 per hour
  • Paid training
  • Monday through Friday schedule
  • No weekends
  • Stable full-time hours
  • Supportive team environment
  • Opportunity to build valuable customer service experience while making a positive impact
What Makes You Successful
We're looking for individuals who:
  • Enjoy helping people and creating positive customer experiences.
  • Communicate clearly and professionally, both verbally and in writing.
  • Stay calm and empathetic when assisting frustrated customers.
  • Have strong problem-solving and critical thinking skills.
  • Can navigate multiple computer applications simultaneously.
  • Thrive in a structured, fast-paced, high-volume call center environment.
  • Demonstrate excellent attendance, reliability, and a strong work ethic.
  • Enjoy learning new technology and adapting to changing processes.
Minimum Qualifications
  • Must be at least 18 years of age.
  • High school diploma or GED required.
  • Minimum of six months of call center experience.
  • An associate degree or higher may substitute for the required call center experience.
  • Ability to type at least 30 words per minute.
  • Must successfully pass a customer service assessment.
If you're passionate about helping others, enjoy solving problems, and are looking for a stable weekday schedule with weekends off, we'd love to hear from you. Apply today and start building a meaningful customer service career!
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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