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Call Center Jobs in Wisconsin (NOW HIRING)

altaresourceshcm

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

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All JobsCall Center JobsCall Center Jobs in Wisconsin

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$10

$18

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How much do call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Wisconsin?

The most popular types of Call Center jobs in Wisconsin are:

What are popular job titles related to Call Center jobs in Wisconsin?

For Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Wisconsin look for?

The top searched job categories for Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Center jobs?

Cities in Wisconsin with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Reception Team Staff - Call Center

Group Helth Cooperative

Madison, WI • On-site

Other

Medical, Dental, Life

Re-posted yesterday

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
This is a full-time dual-role position supporting both the Behavioral Health Reception Desk and the Call Center. Behavioral Health Reception shifts will be performed on-site at the Olin clinic. Call Center shifts offer a hybrid work arrangement and may be eligible to be worked remotely following successful completion of a 90-day introductory period. During the initial 90 days, all shifts, including Call Center responsibilities, will be performed on-site at the Olin clinic.
The Reception Team Staff - Call Center position is responsible for providing a wide range of administrative support activities within the Call Center including answering telephone calls from members, co-workers, and other GHC-SCW staff, answering team and practitioner staff calls and relaying messages appropriately and in a timely manner, scheduling follow-up and routine appointments, informing members of relevant co-payments and fees that will be due at the time of service, and answering general questions. The incumbent works under the general supervision and review of the Call Center Supervisor.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications

  1. High school graduate or equivalent required.
  2. Minimum six (6) months work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Work experience in a Medical Reception Call Center preferred. Relevant training may be substituted for work experience.
  3. Previous experience using the telephone in a service capacity preferred.
  4. Experience with medical terminology preferred.
  5. Ability to pass skill checks in primary reception area and Telephone Communications within a reasonable time period. (Approximately 3 months).
  6. Excellent organizational skills.
  7. Excellent verbal and written communication skills.
  8. Excellent customer service skills and listening ability to resolve customer complaints. Ability to work with a diverse patient population.
  9. Ability to work harmoniously and cooperatively with all personnel and the public.
  10. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public.
  11. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
  12. Knowledge of and ability to use various computer programs including database, word processing, and email.
  13. Ability to use and/or learn on-line systems such as electronic medical record.
  14. Ability to use accuracy in and apply protocols to appointment scheduling.
  15. Ability to handle and prioritize multiple tasks appropriately in rapid succession.
  16. Ability to be flexible in daily assignments.
  17. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly.
  18. Ability to use a keyboard with a minimum of typing 30 WPM for much of the shift.
  19. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair.
  20. Ability to frequently bend and reach from both a standing and sitting position.
  21. Ability to speak and listen in person and on the telephone

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
  • We are a not-for-profit Cooperative
  • We are member-centered
  • We are equitable and inclusive
  • We are quality-driven
  • We are innovative
  • We are community involved

We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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