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Call Center Trainer Jobs in Ohio (NOW HIRING)

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Training or completed coursework in business office operations, computer skills, and medical terminology. * Experience: 1-2 years of experience in a call center or medical office setting is preferred.

Intralot

Call Center Operator

Strongsville, OH · On-site

Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment ...

Southwoods Health

Call Center Specialist

Boardman, OH

$15.75 - $19.75/hr

Training or completed coursework in business office operations, computer skills, and medical terminology. * Experience: 1-2 years of experience in a call center or medical office setting is preferred.

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Training or completed coursework in business office operations, computer skills, and medical terminology. * Experience: 1-2 years of experience in a call center or medical office setting is preferred.

Alphabe Insight

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Biz Voice Boost

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Elevare Branding

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Biz Voice Boost

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Elevare Branding

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Catch Vibe Voice

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Structured training and coaching. * Opportunities for growth and advancement. * Performance-based ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Ohio

Call Center Trainer information

See Ohio salary details

$13

$23

$34

How much do call center trainer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center trainer in Ohio is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs
What are the most commonly searched types of Call Center Trainer jobs in Ohio? The most popular types of Call Center Trainer jobs in Ohio are:
What are popular job titles related to Call Center Trainer jobs in Ohio? For Call Center Trainer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Center Trainer jobs in Ohio look for? The top searched job categories for Call Center Trainer jobs in Ohio are:
What cities in Ohio are hiring for Call Center Trainer jobs? Cities in Ohio with the most Call Center Trainer job openings:
What are popular job titles related to Call Center Trainer jobs in OH? For Call Center Trainer jobs in OH, the most frequently searched job titles are:
Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Ohio as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,917 per year, or $23.5 per hour.

Call Center Agent

Call Center Agent at Call Management Resources

Columbus, OH

$11 - $13/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Job description

CMR Incorporated is an Equal Opportunity as well as an Equal Orientation Employer. Train at our Grandview location and work from home in as little as 3 months. Our 24/7/365 answering service provides great a benefits package, MUCH higher than average pay scale, rapid advancement opportunity and individualized training program.

*Immediate openings for FULL TIME positions (32hrs per week+). *Shifts with immediate start available. *Set schedules so you can plan a personal and social life.

*Medical, Dental, Life, Vision, Short & Long Term Disability insurance available. *Earn up to 5 weeks of vacation. Basic Requirements: Clear English speaking voice with a Minimum of 30wpm typing required.

Open Availability (ability to work any shift) including Holidays. Good Previous Attendance Record (previous employers may be contacted to confirm) Reliable Transportation In addition, these skills will put you ahead of other applicants: Previous Call Center / Answering Service / Customer Service Experience. Spanish Speaking.

Compensation: $11.00 - $13.00 per hour + Payperiod Performance Bonuses (up to $4.00 per hour) Additional Quarterly Bonuses available. What to expect if you meet the initial interview requirements: Each step will be administered with the passing of each previous step. Step #1: Acknowledge that you have met the Basic Requirements and apply accordingly

(This step.) Step #2: Contact our Employment Hotline at 614-265-3595 for an intial telephone interview. Step #3: In House comprehensive skills, grammar, typing test and face to face interview. Please ONLY apply if you meet or exceed our "Basic Requirements".

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