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Call Center Trainer Jobs in Ohio (NOW HIRING)

Nexxaworks

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Call Center Representative We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued ...

Nexxaworks

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Mark Rink.

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

New

Sparkbit 360

Call Center Representative

Cincinnati, OH

$17 - $26/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Professional development and training * Supportive and collaborative team environment * Travel ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients ... Minimum of six months of related experience or training, or an equivalent combination of education ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Professional development and training * Supportive and collaborative team environment * Travel ...

Limitless East Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

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Showing results 21-40

All JobsCall Center Trainer JobsCall Center Trainer Jobs in Ohio

Call Center Trainer information

See Ohio salary details

$13

$23

$34

How much do call center trainer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center trainer in Ohio is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.14 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Ohio?

The most popular types of Call Center Trainer jobs in Ohio are:

What are popular job titles related to Call Center Trainer jobs in Ohio?

For Call Center Trainer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Ohio look for?

The top searched job categories for Call Center Trainer jobs in Ohio are:

What cities in Ohio are hiring for Call Center Trainer jobs?

Cities in Ohio with the most Call Center Trainer job openings:

What are popular job titles related to Call Center Trainer jobs in OH?

For Call Center Trainer jobs in OH, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,917 per year, or $23.5 per hour.

Call Center Representative

Nexxaworks

Cincinnati, OH • On-site

$15.25 - $19.25/hr

Other

Posted 28 days ago

Job description

Call Center Representative

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels. You will handle inquiries, resolve issues, and deliver accurate information about our products and services, ensuring a positive customer experience. This position requires excellent communication skills, patience, and the ability to think critically to address customer needs efficiently.

Key responsibilities include:

  • Answer incoming customer calls promptly and professionally.
  • Provide accurate information and assistance regarding products and services.
  • Resolve customer inquiries and complaints effectively to ensure satisfaction.
  • Document customer interactions and maintain detailed records in the system.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow company policies and procedures to deliver consistent service.

Requirements:

  • High school diploma or equivalent; associate degree preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-oriented approach.
  • Ability to handle multiple tasks and work under pressure.
  • Proficient computer skills and experience with call center software.

Additional information:

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

Apply