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Call Center Trainer Jobs in Alabama (NOW HIRING)

Alfa Insurance Corporate

Trainer

Montgomery, AL · On-site

Working as a Trainer for Alfa Insurance ® is more than creating lesson plans and training new ... Fitness center * Onsite cafeteria * Access to onsite childcare center Alfa Insurance ® is an A ...

MCI Careers

$7.25 - $11.50/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

Signius

Full-Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location : Mobile, AL (In-Office) l Pay: $17-$20/hr Schedule ... We provide comprehensive training to set you up for success from day one. What You'll Do: * Warmly ...

MCI Careers

$15.75 - $19.75/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Alabama

Call Center Trainer information

See Alabama salary details

$12

$22

$32

How much do call center trainer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center trainer in Alabama is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.99 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Alabama?

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What are popular job titles related to Call Center Trainer jobs in Alabama?

For Call Center Trainer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Alabama look for?

The top searched job categories for Call Center Trainer jobs in Alabama are:

What are popular job titles related to Call Center Trainer jobs in AL?

For Call Center Trainer jobs in AL, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,637 per year, or $22.4 per hour.

Trainer

Alfa Insurance Corporate Careers

Montgomery, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Company Overview
 
Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.
 
Working as a Trainer for Alfa Insurance® is more than creating lesson plans and training new hires. It involves a wide range of responsibilities that contribute to the overall success of our organization. It’s becoming part of a team that is committed to excellence, integrity and exceeding expectations by providing the highest quality stewardship, financial information, and analysis of our companies. As part of the Alfa family, you can discover your purpose and help make a difference in the lives of our policyholders and your community.
 
 
Job Summary
 
Are you a self-starter, with a superior work ethic, high level of integrity, and a commitment to excellence? Our company is seeking a motivated Trainer I to join our dynamic team. Submit your resume today and let the journey begin.
 
 
Responsibilities 
  • Design, develop, and conduct training for the field force and Home Office. Training consists of online course development and training, classroom instruction, webinar training, workshops, one-on-one training, etc. 
  • Properly prepare all course development and training materials in advance with attention to detail (proofing, editing, testing, etc.). 
  • Exhibit professionalism through teamwork, attitude, attire, attendance, tolerance, cooperation, and conduct. 
  • Work cohesively with a team towards common goals.
 
Qualifications
 
  • Bachelor’s Degree required; in lieu of a college degree, 2 years’ experience as an Alfa Agent would be acceptable. 
  • Licensed in Life & Health Insurance and Property/Casualty Insurance (within 6 months of hire date).
  • Educational or training experience preferred.
  • Experience with Articulate Storyline and Rise preferred. 
  • Ability to work independently, meet deadlines, and speak effectively in front of a group. 
  • Excellent written and verbal communication skills.
  • Strong attention to detail. 
  • Must be able to lift 40 pounds (training materials and equipment).
  • The incumbent may qualify for the Trainer II position if they possess the following qualifications, in addition to those listed above: a college degree; in lieu of a college degree a minimum of five years as an Alfa Agent, certification as an Instructional Designer/Developer, and at least four years of experience in instructional design and training.

Benefits/Perks

  • Opportunity for annual performance bonus
  • Discounts on your auto insurance (underwriting approval required)
  • Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
  • Paid Time Off bank to include 3 days PTO after 80 hours worked for new hires
  • Short-term and long-term disability
  • Flexible Healthcare and Childcare spending accounts for tax savings
  • Opportunities for advancement
  • Continuous training and support throughout your career with Alfa
  • College tuition discounts at various colleges in Alabama
  • Fitness center
  • Onsite cafeteria
  • Access to onsite childcare center