ZipRecruiter

Log In

1

Phone Call Center Jobs in Alabama (NOW HIRING)

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible ...

Biz Voice Boost

Call Center Agent

Birmingham, AL · On-site

$45K - $49K/yr

Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... Contact prospective and existing customers by phone. * Present and explain products and services ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$45K - $49K/yr

Contact prospective and existing customers by phone. * Present and explain products and services ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$45K - $49K/yr

Contact prospective and existing customers by phone. * Present and explain products and services ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Biz Voice Boost

Call Center Agent

Birmingham, AL · On-site

Contact prospective and existing customers by phone. * Present and explain products and services ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$45K - $49K/yr

Contact prospective and existing customers by phone. * Present and explain products and services ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 ... What We're Looking For:A welcoming, upbeat, and professional phone presence.Strong English ...

next page

Showing results 1-20

All JobsPhone Call Center JobsPhone Call Center Jobs in Alabama

Phone Call Center information

What is a phone call center representative?

Phone call center jobs involve handling inbound or outbound calls on behalf of a company or organization. Employees in these roles assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents typically follow scripts and use specialized software to manage customer interactions. These jobs require strong communication skills, patience, and the ability to work efficiently in a fast-paced environment. Many call centers offer both remote and on-site positions.

What are the key skills and qualifications needed to thrive as a phone call center representative?

To thrive as a Phone Call Center Representative, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, problem-solving abilities, and a positive attitude help representatives excel in resolving customer issues and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient handling of calls in a fast-paced environment.

What are some common challenges faced by phone call center representatives, and how can they be managed effectively?

Phone call center representatives often encounter challenges such as handling high call volumes, dealing with difficult or upset customers, and maintaining accuracy in information provided under time pressure. Effective time management, active listening, and strong communication skills are essential for managing these challenges. Many centers offer ongoing training and support, as well as tools like call scripts and knowledge bases, to help representatives provide efficient and empathetic service. Building resilience and regularly debriefing with team members or supervisors can also help reduce stress and improve job satisfaction.

What is the difference between Phone Call Center vs Customer Service Representative?

AspectPhone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training often providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often in large office spacesOffice settings, sometimes remote or in retail locations
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance
Job FocusHandling inbound/outbound calls, managing call queuesAssisting customers, resolving issues, providing product info

The main difference is that Phone Call Center roles typically involve handling high volumes of calls in a centralized environment, focusing on call management and efficiency. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. Both roles require strong communication skills and often similar training, but their work environments and daily tasks differ slightly.

Which phone call center pays the most?

In the call center industry, roles such as technical support or specialized customer service agents tend to offer higher pay, especially when requiring technical skills or certifications. Compensation varies by company, location, and experience, with some centers offering bonuses or incentives for performance. Generally, call centers that handle complex or high-value accounts tend to pay more than basic customer service roles.

What are popular job titles related to Phone Call Center jobs in Alabama?

For Phone Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Phone Call Center jobs in Alabama look for?

The top searched job categories for Phone Call Center jobs in Alabama are:

Phone Call Center jobs near you
Infographic showing various Phone Call Center job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Call Center Specialist

Huntsville Hospital

Huntsville, AL • On-site

$16 - $20/hr

Other

Posted 21 days ago

Job description

Call Center Specialist

The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Multi-lined phone experience preferred. Customer Service Representative experience preferred. Some insurance/billing experience preferred

Additional Skills/Abilities:

  • Ability to work under pressure, multitask and meet deadlines
  • Outstanding organizational and writing skills
  • Ability to speak clearly and concisely
  • Independent, self-starting and highly motivated
  • Proven positive, "teamwork" attitude in work history
About Us

At The Orthopaedic Center, we are proud to be the region's leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.

Huntsville Hospital logo

About Huntsville Hospital

Sourced by ZipRecruiter

Huntsville Hospital, located in Huntsville, Alabama, USA, operates in the healthcare industry. The organization's official website can be visited at huntsvillehospital.org. The hospital is a community-owned, not-for-profit healthcare system that was first established in 1895. This institution of paramount importance currently offers comprehensive health services dedicated to meeting the diverse needs of its community. The institution provides its services across a broad spectrum; this includes a children's hospital, women and infants’ hospital, a senior-orientated network, surgical services, orthopedic services, and more. Above all, Huntsville Hospital's core values emphasize patient safety, dignity, and care. Their mission is to deliver high-quality care and create a healthier community.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Huntsville, AL, US

View All Huntsville Hospital Jobs

Apply