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Call Center Survey Jobs (NOW HIRING)

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Make outbound calls to follow up with customers, conduct surveys, or provide information as needed ... Prior call center or customer service or related experience KNOWLEDGE/SKILLS/ABILITIES * Excellent ...

Prism Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

... Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide ... Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.

mpi

Call Center Manager

Los Angeles, CA · On-site

The Call Center Manager will possess excellent communication and organizational skills and have a ... surveys, call quality assurance, and other measures as defined by Chief Experience Officer.

Prism Vision Group

Call Center Representative

Teaneck, NJ · On-site

$18 - $33.08/hr

... Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide ... Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.

Prism Vision Group

Call Center Coordinator

Greenbelt, MD

$18 - $33.08/hr

Make outbound calls to follow up with customers, conduct surveys, or provide information as needed ... Prior call center or customer service or related experience KNOWLEDGE/SKILLS/ABILITIES * Excellent ...

Prism Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Make outbound calls to follow up with customers, conduct surveys, or provide information as needed ... Prior call center or customer service or related experience Knowledge/Skills/Abilities: Excellent ...

Toyota of Santa Cruz

Service Call Center

Capitola, CA

$16.50 - $21.50/hr

Service Call Center Reports to: Service Manager FLSA Status: Non-Exempt Position Summary: The ... Discuss during customer follow up calls the importance of responding to CSI surveys. * Bring all ...

Leslie's

Call Center - OHT

Beaverton, OR

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support ...

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Call Center Survey information

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$14

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How much do call center survey jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center survey in the United States is $31.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.06 per hour, depending on experience, location, and employer.

What are the primary daily responsibilities for someone working in a Call Center Survey position?

In a Call Center Survey role, your main responsibility is to contact customers by phone and conduct structured surveys, accurately recording their responses into a database or CRM system. You may also handle follow-up calls, clarify survey questions, and provide brief information about the purpose of the survey if needed. Typically, you'll work within a team environment under the guidance of a supervisor and may have daily or weekly targets to meet regarding the number of completed surveys. The work is paced and repetitive but provides valuable experience in customer communication, data collection, and teamwork in a professional setting.

What are the key skills and qualifications needed to thrive in the Call Center Survey position, and why are they important?

To excel in a Call Center Survey role, candidates need strong verbal communication skills, data entry proficiency, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required, and some employers may provide certification in call center operations or customer service. Outstanding soft skills include patience, active listening, adaptability, and the ability to remain courteous and professional during all interactions. These competencies are crucial for collecting accurate survey responses, maintaining a positive customer experience, and achieving call center performance goals.

What is a Call Center Survey job?

A Call Center Survey job involves making outbound calls or receiving inbound calls to collect feedback from customers about products, services, or experiences. Agents follow a scripted questionnaire and record responses accurately. The goal is to gather valuable insights that help businesses improve customer satisfaction and operations. Strong communication skills, attention to detail, and professionalism are key for success in this role.

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Call Center Survey jobs near you
Call Center Coordinator

Call Center Coordinator

Prism Vision Group

Greenbelt, MD • On-site

$18 - $33.08/hr

Full-time

Posted 19 days ago

PRISM Vision Group rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

This role is located at Retina Group of Washington, Greenbelt, MD location, which is part of Prism Vision Group.
Compensation Range: $18-$33.08/hr (Dependent on Experience)
The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.
ROLE AND RESPONSIBILITIES
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Handle and resolve customer complaints or escalate issues to the appropriate department.
  • Maintain a positive and empathetic approach when dealing with customers.
  • Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
  • Verification of insurance information, verification of benefits and insurance referral information.
  • Adhere to HIPAA standards related to patient privacy and confidentiality.
  • Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
  • Identify customer needs and provide appropriate solutions.
  • Work collaboratively with other departments to address customer concerns effectively.
  • Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.
  • Comply with company policies and standards.

POSITION QUALIFICATIONS
Education: High School Graduate or General Education Degree (GED)
Experience: Prior call center or customer service or related experience
KNOWLEDGE/SKILLS/ABILITIES
  • Excellent verbal and written communications skills in English. Bi-Lingual a plus.
  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
  • Ability to handle multiple tasks while maintaining a high level of accuracy.
  • Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
  • Proficient with Microsoft Office Suite

WORK ENVIRONMENT
An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

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