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Call Center Survey Jobs (NOW HIRING)

Prism Vision Group

Call Center Representative

Teaneck, NJ · On-site

$18 - $33.08/hr

... Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide ... Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.

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$14

$31

$48

How much do call center survey jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center survey in the United States is $31.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.06 per hour, depending on experience, location, and employer.

What are the primary daily responsibilities for someone working in a Call Center Survey position?

In a Call Center Survey role, your main responsibility is to contact customers by phone and conduct structured surveys, accurately recording their responses into a database or CRM system. You may also handle follow-up calls, clarify survey questions, and provide brief information about the purpose of the survey if needed. Typically, you'll work within a team environment under the guidance of a supervisor and may have daily or weekly targets to meet regarding the number of completed surveys. The work is paced and repetitive but provides valuable experience in customer communication, data collection, and teamwork in a professional setting.

What are the key skills and qualifications needed to thrive in the Call Center Survey position, and why are they important?

To excel in a Call Center Survey role, candidates need strong verbal communication skills, data entry proficiency, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required, and some employers may provide certification in call center operations or customer service. Outstanding soft skills include patience, active listening, adaptability, and the ability to remain courteous and professional during all interactions. These competencies are crucial for collecting accurate survey responses, maintaining a positive customer experience, and achieving call center performance goals.

What is a Call Center Survey job?

A Call Center Survey job involves making outbound calls or receiving inbound calls to collect feedback from customers about products, services, or experiences. Agents follow a scripted questionnaire and record responses accurately. The goal is to gather valuable insights that help businesses improve customer satisfaction and operations. Strong communication skills, attention to detail, and professionalism are key for success in this role.

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Call Center Survey jobs near you

Call Center Agent

Kedren Community Health Centers

Los Angeles, CA

$16.25 - $21.25/hr

Other

Posted 2 days ago

Job description

Healthcare Call Center Agent

The Healthcare Call Center Agent plays a crucial role in facilitating communication between patients, healthcare providers, and other stakeholders across our mental health and primary care healthcare settings. They are responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring accurate and timely information exchange.

Core Objectives
  • Answering Calls: Respond to incoming calls from patients, healthcare professionals, and external parties, addressing their inquiries, concerns, and requests promptly and professionally.
  • Scheduling Appointments: Assist patients in scheduling appointments, coordinating with healthcare providers and clinics to find suitable dates and times.
  • Patient Education: Provide basic information to patients regarding healthcare services, procedures, and general inquiries, ensuring clear and accurate communication.
  • Data Entry and Documentation: Accurately record and update patient information, medical history, appointments, and any other relevant details in the healthcare system or electronic medical records (EMR).
  • Troubleshooting and Problem Resolution: Identify and resolve issues, complaints, and conflicts raised by patients or healthcare professionals, ensuring a satisfactory resolution.
  • Follow-up/Outreach Calls: Conduct outbound calls to patients for appointment reminders, post-visit surveys, and other follow-up/outreach activities to ensure patient satisfaction and continuity of care.
  • Adherence to Policies and Regulations: Maintain compliance with healthcare industry regulations, patient privacy laws (e.g., HIPAA), and call center policies and procedures.
Competencies
  • Excellent Communication Skills: Ability to communicate effectively and empathetically with diverse individuals, demonstrating active listening, clarity, and professionalism.
  • Customer Service Orientation: Strong customer service mindset, with the ability to remain calm, patient, and courteous while addressing inquiries and resolving issues.
  • Medical Knowledge: Familiarity with medical terminology, healthcare procedures, and common medical conditions to facilitate accurate information exchange.
  • Problem-Solving Abilities: Aptitude for identifying and resolving problems efficiently, making sound decisions, and escalating issues when necessary.
  • Multitasking and Time Management: Capable of handling multiple calls, tasks, and responsibilities simultaneously while maintaining attention to detail and meeting deadlines.
  • Computer Proficiency: Proficient in using call center software, electronic medical record systems, and other relevant applications for data entry, retrieval, and documentation.

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