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Call Center Survey Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Make outbound calls for customer follow-ups, surveys, or sales support activities. * Resolve ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

BeloForm Craft

Call Center Agent

Denver, CO · On-site

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer ... Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback.

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Call Center Survey information

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$14

$31

$48

How much do call center survey jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center survey in the United States is $31.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.06 per hour, depending on experience, location, and employer.

What is a call center survey?

A Call Center Survey job involves making outbound calls or receiving inbound calls to collect feedback from customers about products, services, or experiences. Agents follow a scripted questionnaire and record responses accurately. The goal is to gather valuable insights that help businesses improve customer satisfaction and operations. Strong communication skills, attention to detail, and professionalism are key for success in this role.

What are the primary daily responsibilities for someone working in a call center survey position?

In a Call Center Survey role, your main responsibility is to contact customers by phone and conduct structured surveys, accurately recording their responses into a database or CRM system. You may also handle follow-up calls, clarify survey questions, and provide brief information about the purpose of the survey if needed. Typically, you'll work within a team environment under the guidance of a supervisor and may have daily or weekly targets to meet regarding the number of completed surveys. The work is paced and repetitive but provides valuable experience in customer communication, data collection, and teamwork in a professional setting.

What are the key skills and qualifications needed to thrive in the call center survey position, and why are they important?

To excel in a Call Center Survey role, candidates need strong verbal communication skills, data entry proficiency, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required, and some employers may provide certification in call center operations or customer service. Outstanding soft skills include patience, active listening, adaptability, and the ability to remain courteous and professional during all interactions. These competencies are crucial for collecting accurate survey responses, maintaining a positive customer experience, and achieving call center performance goals.

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Call Center Survey jobs near you
Infographic showing various Call Center Survey job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $64,602 per year, or $31.1 per hour.

Call Center Supervisor

LCP TRANSPORTATION LLC

Indianapolis, IN

Full-time

Posted 28 days ago

Job description

The Call Center Operations Supervisor is responsible for leading and supporting a team of customer service representatives (CSRs) and team leads to ensure efficient, high-quality service delivery. This role oversees daily operations, monitors performance, provides coaching and development, resolves escalations, and implements strategies to achieve business objectives while maintaining excellent service standards.

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Essential Duties and Responsibilities

Performance & Operations Management

· Monitor daily call center operations to ensure efficiency, quality, and compliance with policies and procedures.

· Track and report key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction, and productivity.

· Ensure the team meets or exceeds performance goals.

· Review and address error emails from other departments, ensuring corrections and proper coaching are completed.

· Make real-time operational adjustments as needed (e.g., reskilling agents, adjusting lunch schedules during peak call times).

· Support continuous improvement initiatives to optimize performance and maintain service excellence.

· Oversee attendance tracking, overtime management, and payroll processing for the call center.

· Monitor FTE counts and support workforce planning efforts.

Customer Experience & Escalations

· Address escalated member issues or complaints promptly, ensuring timely resolution and satisfaction.

· Complete monthly member surveys for each line of business. 10 surveys per campaign.

· Provide member impact statements

Supervisor Calls

· Any time a caller requests to speak with a supervisor, a supervisor must immediately take the call or ensure a callback is made within one hour of the request.

· Document all supervisor callbacks accurately, including resolution details and any necessary follow-up actions.

· Maintain professionalism, empathy, and adherence to company policy during all supervisor-level interactions.

People Management & Coaching

· Conduct regular one-on-one meetings with agents to build rapport, discuss goals, and provide feedback.

· Support and collaborate with team leads to ensure consistent communication, performance management, and accountability.

· Participate in recruiting, interviewing, and onboarding new CSRs.

· Partner with HR to review resumes, conduct pre-screens, and schedule interviews.

· Support retention efforts and employee engagement initiatives.

Reporting & Analytics

· Prepare and present operational and performance reports to senior leadership.

· Analyze trends to identify opportunities for process improvements and training needs.

Minimum Qualifications
  • High school diploma or GED required; associate's degree in Business, Healthcare Administration, or a related field preferred.
  • Minimum of three (3) years of experience in a customer service or call center environment.
  • Minimum of one (1) year of supervisory, team lead, or leadership experience.
  • Experience coaching employees, monitoring performance metrics, and providing performance feedback.
  • Strong understanding of call center operations, customer service principles, and performance management.
  • Experience using call center software, Microsoft Office Suite (Word, Excel, Outlook), and workforce management or scheduling systems.
  • Ability to analyze reports, identify trends, and implement process improvements.
  • Strong written and verbal communication skills with the ability to professionally handle escalated customer concerns.
  • Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
  • Must be able to successfully pass all required background screenings.

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