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Call Center Specialist Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$17 - $21.50/hr

The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of ...

MyPath

Call Center Specialist

$17.25 - $21.50/hr

Part-Time Call Center Specialist Empowered by Everyone to Transform Lives. Are you ready for a new and exciting opportunity? HIL is looking for a Part-Time Call Center Specialist to join the Call ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit Union is seeking Call Center Specialists to join our team in the Corning, NY market. Corning Credit ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a ...

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: July 09 ...

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Call Center Specialist information

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How much do call center specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center specialist in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What qualifications do I need to work at a call center specialist?

To work as a call center specialist, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential; some roles may require familiarity with specific customer service software or certifications in customer service. Prior experience in customer support can be advantageous but is not always required.

What are the key skills and qualifications needed to thrive as a call center specialist?

To thrive as a Call Center Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes certifications like the Certified Customer Service Professional (CCSP) are valuable. Patience, active listening, and resilience are essential soft skills for handling diverse customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the organization.

How do you get a call center specialist job with no experience?

To get a call center specialist job with no experience, focus on developing strong communication and customer service skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training, so highlighting your interpersonal skills and willingness to learn can improve your chances of being hired.

What does a call center specialist do?

A call center specialist handles customer inquiries, provides information, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

What is a call center specialist?

Call Center Specialists are professionals who handle incoming and outgoing customer calls for a company or organization. They assist customers by answering questions, resolving issues, processing orders, and providing product or service information. These specialists often work in fast-paced environments, using communication and problem-solving skills to ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and supporting business operations.

How does a call center specialist typically collaborate with other departments to resolve customer issues?

Call Center Specialists often work closely with departments such as technical support, billing, and sales to ensure customer inquiries are fully resolved. When a customer's issue requires expertise outside the agent's scope, the specialist coordinates with the relevant team, shares detailed notes, and may follow up to ensure a timely solution. This cross-departmental collaboration is crucial for providing seamless customer service and often involves using internal communication tools and CRM systems. Developing strong communication skills and building rapport with colleagues in other departments can greatly enhance a specialist's effectiveness.
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Call Center Specialist jobs near you
Infographic showing various Call Center Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Call Center Specialist

Monument Health

Rapid City, SD • On-site

$17.79 - $21.58/hr

Full-time

Re-posted 19 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

701st of 887 rated healthcare providers

Job description

Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range $17.79 - $21.58
Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).
Job Description
Essential Functions:
  • Answer inbound calls and respond to patient inquiries with professionalism and empathy.
  • Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
  • Verify insurance coverage and assist with billing questions.
  • Provide accurate information about healthcare services, policies, and procedures.
  • Document all interactions in compliance with HIPAA and organizational standards.
  • De-escalate complex issues for resolution.
  • Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
  • Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
  • Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.
  • All other duties as assigned.

Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Work Experience - 1-3 years Call Center Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
Regular
15 Corporate Services Division
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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