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Call Center Specialist Jobs (NOW HIRING)

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist serves as a liaison between LBHS and referral sources, patients and families. The primary function of the Call Center Specialist is to facilitate referrals between ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

GULF COAST

Call Center Specialist

Texas City, TX · On-site

$14.25 - $18/hr

Call Center Specialist GULF COAST CENTER - Job Title: Call Center Specialist Location: Galveston County FLSA Status: Non-Exempt Working Status: Full Time with Benefits Summary: * Must be able to ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

Join Our Team as a Call Center Specialist Health Care for the Homeless | Make Every Call Count Are you passionate about helping people and delivering exceptional customer service? At Health Care for ...

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Call Center Specialist This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00. The Call Center Specialist position ...

Fast Pace Health

Call Center Specialist

Nashville, TN · On-site

$16.25 - $20.25/hr

Call Center Specialist Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Call Center Specialist to join our ...

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How much do call center specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center specialist in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is a call center specialist?

Call Center Specialists are professionals who handle incoming and outgoing customer calls for a company or organization. They assist customers by answering questions, resolving issues, processing orders, and providing product or service information. These specialists often work in fast-paced environments, using communication and problem-solving skills to ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and supporting business operations.

What are the key skills and qualifications needed to thrive as a call center specialist?

To thrive as a Call Center Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes certifications like the Certified Customer Service Professional (CCSP) are valuable. Patience, active listening, and resilience are essential soft skills for handling diverse customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the organization.

How does a call center specialist typically collaborate with other departments to resolve customer issues?

Call Center Specialists often work closely with departments such as technical support, billing, and sales to ensure customer inquiries are fully resolved. When a customer's issue requires expertise outside the agent's scope, the specialist coordinates with the relevant team, shares detailed notes, and may follow up to ensure a timely solution. This cross-departmental collaboration is crucial for providing seamless customer service and often involves using internal communication tools and CRM systems. Developing strong communication skills and building rapport with colleagues in other departments can greatly enhance a specialist's effectiveness.
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Call Center Specialist jobs near you
Infographic showing various Call Center Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Call Center Specialist

SFP Health Group

Clermont, FL • On-site

$15 - $18.75/hr

Other

Re-posted 23 days ago

Job description

Company: SFP Health Group
(The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates)
Job title: Call Center Specialist
Division/Department: Clinic Operations
Reports to: Call Center Manager
Job Summary:
The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up while ensuring an exceptional patient experience. The specialist must demonstrate strong multitasking abilities, professionalism, and efficiency in a fast-paced healthcare environment.
Essential Duties and Responsibilities:
Patient Interaction & Call Management:

  • Answer high-volume inbound calls and provideaccurate,timely, and professional responses to patient inquiries.
  • Triage patient calls todeterminetheappropriatelevelof care and routing.
  • De-escalate patient concerns and provide effective resolution with empathy and professionalism.
  • Build strong patient relationships and deliver a high-quality patient experience.
Scheduling & Administrative Support
  • Schedule, reschedule, and cancel appointments accurately across all SFP Health Group entities.
  • Work theOnline Scheduling Sheet dailyto ensure all scheduling needs are addressed.
  • Assistwith patient needs including referrals, prior authorizations, lab results, prescription refills, and eligibility verification.
  • Maintain accuracy of patient records and update information as needed.
Call Center Performance Expectations
  • Maintain aminimum of 80 calls answered dailyas a baseline expectation; team members are expected to exceed this as call volume requires.
  • Complete all assignedvoicemail tasks daily andin a timely manner.
  • Actively manage andwork ontheChase Listto ensure follow-ups and pending items are completed.
  • Utilize downtime between calls productively to complete assigned administrative tasks.
  • Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled.
  • Ensure thatall daily responsibilities are completed bythe endofthe day.
Patient Engagement & Retention
  • Educate patients on services, preventative care, and follow-up appointments.
  • Promote wellness programs and clinic services.
  • Identify and address causes of no-shows and assist in reducing missed appointments.
  • Ensuretimelypatient engagement, especially within early enrollment periods.
Documentation & Collaboration
  • Document all patient interactions accurately in the EHR system.
  • Close out open tasks and encounters daily to ensure continuity of care.
  • Collaborate with clinical and administrative teams to improve patient outcomes and experience.
Training & Professionalism
  • Support onboarding and training of new team members.
  • Maintain professionalism, confidentiality, and compliance with HIPAA standards.
  • Demonstrate respect and courtesy to patients, families, and staff at all times.
Knowledge, Skills, and Abilities
  • Strong understanding of healthcare workflows and patient coordination.
  • Proficiencyin EHR systems (Athena or similar preferred).
  • Excellent communication and active listening skills.
  • Strong multitasking and organizational abilities.
  • Ability to work in a fast-paced, high-volume environment.
  • Customer-service driven mindset with empathy and problem-solving skills.
  • Proficient in Microsoft Office and general computer systems.
Qualifications
  • High School Diploma or equivalent required.
  • Medical Assistant certification preferred.
  • Minimum3+ years of customer service experience, preferably in a call center or healthcare setting.
  • Minimum1+ year of Medical Assistant or healthcare experiencepreferred.
  • Bilingual (English/Spanish) preferred.

Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Review by: Call Center Manager & Regional Director of Operations
Approved by: Date: 5/1/2026

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