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Call Center Pharmacist Jobs (NOW HIRING)

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Coordinate communication between providers, clinics, pharmacies, and external partners. * Support ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

... pharmaceuticals. No wonder Newsweek named CoolSys one of America's Greatest Workplaces! We ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

Waikiki Health

Call Center Associate

Honolulu, HI

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... pharmacists (internal and external) and any other inquiry calls directed to the agency including ...

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How much do call center pharmacist jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center pharmacist in the United States is $60.91, according to ZipRecruiter salary data. Most workers in this role earn between $56.01 and $67.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Center Pharmacist position, and why are they important?

To thrive as a Call Center Pharmacist, you need a PharmD degree, current pharmacist licensure, and strong knowledge of medication therapy management and pharmaceutical care. Experience with pharmacy management software, telephone triage systems, and electronic health records (EHRs) is commonly required. Outstanding communication skills, patience, and problem-solving abilities make candidates excel in this fast-paced, customer-focused environment. These competencies enable Call Center Pharmacists to deliver accurate medication guidance, resolve patient or provider inquiries efficiently, and ensure safe, effective care remotely.

What are some common challenges faced by Call Center Pharmacists, and how are they addressed?

Call Center Pharmacists often encounter challenges such as interpreting complex patient questions over the phone, handling high call volumes, and ensuring clear communication without face-to-face interaction. These challenges are addressed through thorough training, strong teamwork, and the use of robust documentation and knowledge management systems. Pharmacists also develop strong listening skills and follow established protocols to ensure accuracy and consistency in their responses. Employers typically provide resources and ongoing education to help staff stay current on medications and best practices, creating a supportive environment for effective patient care.

What other jobs can I do as a pharmacist?

Pharmacists can transition into roles such as pharmaceutical sales representatives, pharmacy managers, clinical pharmacists, or healthcare consultants. They often utilize their knowledge of medications, patient care, and regulatory compliance in these positions, which may require additional certifications or training.

What is the highest paid pharmacist position?

The highest paid pharmacist positions are typically in managerial, clinical, or specialized roles such as pharmacy directors, clinical pharmacists, or consultants, often earning six-figure salaries. These roles usually require advanced certifications, extensive experience, and leadership skills, and they may involve overseeing operations or providing specialized patient care in hospitals or healthcare organizations.

What does a pharmacy call center do?

A pharmacy call center employs pharmacists and staff to handle medication-related inquiries, provide patient counseling, process prescription refills, and address insurance or billing questions. They often use specialized software and require strong communication skills to support patients and healthcare providers efficiently.

Can pharmacists diagnose skin rashes?

Call center pharmacists typically do not diagnose skin rashes, as their role focuses on medication counseling and providing drug information. Diagnosing skin conditions requires clinical assessment by a healthcare provider such as a dermatologist. Pharmacists can advise on over-the-counter treatments and when to seek medical attention but do not perform medical diagnoses.

What is a Call Center Pharmacist job?

A Call Center Pharmacist is a licensed pharmacist who provides medication-related support and information over the phone or through digital communication channels. They assist patients, healthcare providers, and insurance companies by answering drug-related questions, processing prescriptions, handling prior authorizations, and ensuring medication safety. This role requires strong communication skills, attention to detail, and knowledge of pharmacy regulations. Call Center Pharmacists work in diverse settings, including retail pharmacy support centers, health insurance companies, and telepharmacy services.

More about Call Center Pharmacist jobs
What cities are hiring for Call Center Pharmacist jobs? Cities with the most Call Center Pharmacist job openings:
What are the most commonly searched types of Call Center Pharmacist jobs? The most popular types of Call Center Pharmacist jobs are:
What states have the most Call Center Pharmacist jobs? States with the most job openings for Call Center Pharmacist jobs include:
What job categories do people searching Call Center Pharmacist jobs look for? The top searched job categories for Call Center Pharmacist jobs are:
Call Center Pharmacist jobs near you
Infographic showing various Call Center Pharmacist job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 79% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $126,701 per year, or $60.9 per hour.

Call Center Specialist

EPIC Health System LLC

Southfield, MI • On-site

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 hours ago

Job description

Job Title: Call Center Specialist

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll DoBe the Voice and Advocate for Our Patients
  • Serve as the primary point of contact via phone for patients across multiple clinic locations.
  • Provide professional, empathetic, and solution-oriented support.
  • Handle high call volumes while maintaining quality and accuracy.
  • De-escalate concerns and ensure patients feel heard, valued, and supported.
Appointment Scheduling & Care Coordination
  • Schedule, reschedule, and confirm patient appointments efficiently.
  • Provide patients with clear instructions regarding visits, documentation, and next steps.
  • Coordinate communication between providers, clinics, pharmacies, and external partners.
  • Support pre- and post-visit workflows including reminders and follow-ups.
Patient Records & Documentation
  • Accurately enter and update patient information in Electronic Health Record (EHR) systems.
  • Maintain strict adherence to HIPAA and confidentiality standards.
  • Document all patient interactions clearly and thoroughly.
Remove Barriers & Improve Access
  • Identify and address barriers to care such as scheduling conflicts or access issues.
  • Guide patients to appropriate services, resources, or departments.
  • Support patients with clear explanations of services and processes.
Service Excellence & Performance
  • Deliver a high-quality patient experience on every call.
  • Meet performance metrics including call volume, response time, and patient satisfaction.
  • Collaborate with clinic and administrative teams to improve workflows and reduce delays.
  • Participate in training and continuous improvement initiatives.
What You BringRequired Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
  • Strong verbal communication skills with a professional phone presence.
  • Excellent interpersonal skills with the ability to build trust quickly.
  • Strong organizational and multitasking abilities.
  • Comfortable with technology, including EHR systems (training provided).
  • Ability to thrive in a fast-paced, team-oriented environment.
Preferred Qualifications
  • Experience in a healthcare call center or medical office setting.
  • Experience with appointment scheduling and patient coordination.
  • Familiarity with EHR systems.
  • Experience handling escalated calls or difficult situations.
Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer
  • Competitive compensation
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Short- and Long-Term Disability, Life & AD&D Insurance
  • 401(k) retirement plan
  • Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
  • Professional and personal development opportunities
  • Employee recognition and assistance programs
  • Supportive, high-performance team environment
Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.