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Call Center Pharmacist Jobs (NOW HIRING)

EyeSouth Partners

Call Center Representative

Panama City, FL

$14.25 - $17.75/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

Orgenesis

Call Center Representative

Richmond, VA · On-site +1

$45K - $74K/yr

Experience in healthcare, biotechnology, pharmaceutical, or life sciences industries. * Experience ... Call Center Software * Ticketing Systems * Virtual Communication Platforms Daily Duties A typical ...

New

Orgenesis Inc

Call Center Representative

Richmond, VA · Remote

$15.75 - $19.75/hr

Experience in healthcare, biotechnology, pharmaceutical, or life sciences industries. * Experience ... Call Center Software * Ticketing Systems * Virtual Communication Platforms Daily Duties A typical ...

New

Orgenesis

Call Center Representative

San Antonio, TX · On-site +1

$55K - $86K/yr

The Call Center Representative serves as the first point of contact for customers, healthcare ... Biotechnology, healthcare, pharmaceutical, or life sciences experience is a plus. Technical Skills

Orgenesis Inc

Call Center Agent

Fort Worth, TX · Remote

$20 - $35/hr

Experience in healthcare, biotechnology, pharmaceutical, or life sciences industries. * Experience ... Call Center Platforms * Virtual Communication Tools * Basic Reporting Software Daily Duties A ...

New

Orgenesis

Call Center Agent

Fort Worth, TX · On-site +1

$45K - $70K/yr

Experience in healthcare, biotechnology, pharmaceutical, or life sciences industries. * Experience ... Call Center Platforms * Virtual Communication Tools * Basic Reporting Software Daily Duties A ...

New

Epic Health Services

Call Center Specialist

Southfield, MI

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Coordinate communication between providers, clinics, pharmacies, and external partners. * Support ...

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How much do call center pharmacist jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center pharmacist in the United States is $60.91, according to ZipRecruiter salary data. Most workers in this role earn between $56.01 and $67.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Center Pharmacist position, and why are they important?

To thrive as a Call Center Pharmacist, you need a PharmD degree, current pharmacist licensure, and strong knowledge of medication therapy management and pharmaceutical care. Experience with pharmacy management software, telephone triage systems, and electronic health records (EHRs) is commonly required. Outstanding communication skills, patience, and problem-solving abilities make candidates excel in this fast-paced, customer-focused environment. These competencies enable Call Center Pharmacists to deliver accurate medication guidance, resolve patient or provider inquiries efficiently, and ensure safe, effective care remotely.

What are some common challenges faced by Call Center Pharmacists, and how are they addressed?

Call Center Pharmacists often encounter challenges such as interpreting complex patient questions over the phone, handling high call volumes, and ensuring clear communication without face-to-face interaction. These challenges are addressed through thorough training, strong teamwork, and the use of robust documentation and knowledge management systems. Pharmacists also develop strong listening skills and follow established protocols to ensure accuracy and consistency in their responses. Employers typically provide resources and ongoing education to help staff stay current on medications and best practices, creating a supportive environment for effective patient care.

What other jobs can I do as a pharmacist?

Pharmacists can transition into roles such as pharmaceutical sales representatives, pharmacy managers, clinical pharmacists, or healthcare consultants. They often utilize their knowledge of medications, patient care, and regulatory compliance in these positions, which may require additional certifications or training.

What is the highest paid pharmacist position?

The highest paid pharmacist positions are typically in managerial, clinical, or specialized roles such as pharmacy directors, clinical pharmacists, or consultants, often earning six-figure salaries. These roles usually require advanced certifications, extensive experience, and leadership skills, and they may involve overseeing operations or providing specialized patient care in hospitals or healthcare organizations.

What does a pharmacy call center do?

A pharmacy call center employs pharmacists and staff to handle medication-related inquiries, provide patient counseling, process prescription refills, and address insurance or billing questions. They often use specialized software and require strong communication skills to support patients and healthcare providers efficiently.

Can pharmacists diagnose skin rashes?

Call center pharmacists typically do not diagnose skin rashes, as their role focuses on medication counseling and providing drug information. Diagnosing skin conditions requires clinical assessment by a healthcare provider such as a dermatologist. Pharmacists can advise on over-the-counter treatments and when to seek medical attention but do not perform medical diagnoses.

What is a Call Center Pharmacist job?

A Call Center Pharmacist is a licensed pharmacist who provides medication-related support and information over the phone or through digital communication channels. They assist patients, healthcare providers, and insurance companies by answering drug-related questions, processing prescriptions, handling prior authorizations, and ensuring medication safety. This role requires strong communication skills, attention to detail, and knowledge of pharmacy regulations. Call Center Pharmacists work in diverse settings, including retail pharmacy support centers, health insurance companies, and telepharmacy services.

More about Call Center Pharmacist jobs
What cities are hiring for Call Center Pharmacist jobs? Cities with the most Call Center Pharmacist job openings:
What are the most commonly searched types of Call Center Pharmacist jobs? The most popular types of Call Center Pharmacist jobs are:
What states have the most Call Center Pharmacist jobs? States with the most job openings for Call Center Pharmacist jobs include:
What job categories do people searching Call Center Pharmacist jobs look for? The top searched job categories for Call Center Pharmacist jobs are:
Call Center Pharmacist jobs near you
Infographic showing various Call Center Pharmacist job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 79% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $126,701 per year, or $60.9 per hour.
Call Center Representative

Call Center Representative

The Eye Center of North Florida

Panama City, FL • On-site

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Company Overview
Eye Center of north Florida was formed in 1999 and is the most established and trusted eye care practices in the Florida panhandle. (ECNF) offers Lipiflow Dry Eye Treatment, Low Vision Rehabilitation, Low Vision Rehabilitation,Optos Retinal Imaging, Macular Degeneration, Genetic Testing- Macula Risk Testing , Drop less Cataract Surgery, Refractive procedures along with cosmetic specialties, contact lenses and an optical shop.
Position Summary
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.
Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system

Qualifications
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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