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Call Center Operator Jobs in Ohio (NOW HIRING)

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Call Center Operator information

See Ohio salary details

$9

$19

$27

How much do call center operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center operator in Ohio is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $24.66 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Ohio? For Call Center Operator jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Ohio look for? The top searched job categories for Call Center Operator jobs in Ohio are:
What cities in Ohio are hiring for Call Center Operator jobs? Cities in Ohio with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in OH? For Call Center Operator jobs in OH, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,366 per year, or $19.4 per hour.

Experienced Call Center Agent (or Medical Receptionist)

HEALTHSOURCE OF OHIO

Cincinnati, OH • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

HealthSource Of Ohio rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

HSO Valuable Perks:

  • Competitive pay with eligible incentive bonuses & yearly merit increases
  • Structured schedules for work-life balance with Paid Time off
  • Full Health Benefits Package, Courtesy Care Benefits & HSA funds
  • Student Loan Forgiveness program & tuition reimbursement
  • Employer contribution driven retirement plan
  • Complimentary scrubs

Do you have what it takes to be a Medical Call Center Agent:

  • High School Diploma or Equivalent required
  • Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
  • 1-2 years Call Center or Medical Receptionist experience preferred

A day in the life of a HSO Medical Call Center Agent:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
  • Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
  • Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
  • Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Who We Are:

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio:

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant/Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Care Coordinator, Loveland

Visit our social media to learn more about HSO.

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran


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What HealthSource Of Ohio employees say

Hours and flexibility

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