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Call Center Operator Jobs in Ohio (NOW HIRING)

WW&R

Call Center Representative - Collections

Cincinnati, OH · Hybrid

$20.33 - $24.78/hr

Our Legal Account Resolution Specialists work in a call center environment within our professional ... This position requires constant use of hands and fingers for typing and operating a computer and ...

Accenture

Call Center Associate- Life Insurance

Hartford, OH · On-site

$21.68 - $40.53/hr

... operating efficiency * Able to learn and be proficient with client s incident management and ... Minimum 1 year of experience in a call center environment Preferred Qualifications * Minimum 6 ...

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Accenture

Call Center Associate- Life Insurance

Columbus, OH · On-site

$21.68 - $40.53/hr

... operating efficiency * Able to learn and be proficient with client s incident management and ... Minimum 1 year of experience in a call center environment Preferred Qualifications * Minimum 6 ...

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Call Center Operator information

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$9

$19

$27

How much do call center operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center operator in Ohio is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $24.66 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A call center operator can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but reaching this level typically requires experience and sometimes additional certifications.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What does a call center operator do?

A call center operator handles inbound and outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills, often work with computer systems and customer databases, and may follow scripts or protocols to ensure consistent service. The role typically requires good listening skills, patience, and the ability to manage multiple calls efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What jobs pay 4000 a week without a degree?

For a Call Center Operator, earning $4,000 a week typically requires advanced experience, high-level management roles, or specialized skills such as sales or technical support. Most entry-level call center jobs pay hourly wages that amount to less than this weekly, but senior or supervisory positions can reach higher earnings with overtime or bonuses.
What are popular job titles related to Call Center Operator jobs in Ohio? For Call Center Operator jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Ohio look for? The top searched job categories for Call Center Operator jobs in Ohio are:
What cities in Ohio are hiring for Call Center Operator jobs? Cities in Ohio with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in OH? For Call Center Operator jobs in OH, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,366 per year, or $19.4 per hour.
Call Center Representative - Collections

Call Center Representative - Collections

Weltmann Lighting, LLC

Cincinnati, OH • On-site

$20.33 - $24.78/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

$2k Retention Bonus during your 1st year of Employment!
Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!
Our Legal Account Resolution Specialists work in a call center environment within our professional law office setting.
They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.
Schedule:
  • 8:00am - 4:45pm, Monday through Friday set schedule
  • In-office for the first 6 months of employment
  • potential hybrid schedule after 6 months of employment
  • No weekends or evenings

Responsibilities/Duties/Functions/Tasks:
  • Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
  • Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
  • Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
  • Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
  • Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
  • Obtains information to handle debit and check payments by phone
  • Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
  • Makes decision for next activity on consumer files and monitors legal case filing for expected outcomes
  • Follow-up to ensure all available options are utilized to achieve payment of debt
  • Meets minimum standards for daily calls, files worked and goals
  • Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
  • Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
  • Complete all required training applicable to this position
  • Regular and predictable attendance is an essential function of this position
  • Other duties, as assigned

Qualifications:
  • High school diploma or general education degree (GED)
  • 1-3 years of relevant call center experience
  • Knowledge of basic computer operation, including internet research
  • Communicates effectively verbally and in writing
  • Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

Compensation and Benefits:
  • The expected compensation is $20.33 hr. - $24.78 hr., plus uncapped monthly bonus opportunities, with an average annual bonus potential up to $26,000 or more (based upon 1 year of service)
  • Employees proficient in Spanish may receive additional compensation
  • In-office for the first 6 months of employment
  • Hybrid Schedule potential after 6 months
  • Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
  • Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
  • Promotional opportunities from within the firm
  • Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
  • Earn incentives through monthly contests in a fun team environment
  • Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months.
  • Onsite fitness center (available to join)

Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.
Work Environment:
This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.
EEO Statement: Weltman is an equal opportunity employer.
#Collector
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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