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Call Center Operator Jobs in Michigan (NOW HIRING)

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$24

How much do call center operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center operator in Michigan is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.64 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Michigan? For Call Center Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Michigan look for? The top searched job categories for Call Center Operator jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operator jobs? Cities in Michigan with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in MI? For Call Center Operator jobs in MI, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,008 per year, or $17.8 per hour.

X Center Golf & Shooting Sim Operator

M1 Concourse LLC

Pontiac, MI • On-site

Part-time

Posted 29 days ago

Job description

Benefits:
  • Employee discounts

Job Summary
The X Center Golf & Shooting Simulator Operator is responsible for delivering an engaging, safe and premium sports simulation experience for guests utilizing the M1 Concourse X Center's virtual golf and interactive shooting attractions. This position manages simulator bay operations, guest orientation, equipment distribution, software configuration and attraction oversight while ensuring exceptional hospitality and operational excellence.  The Golf & Shooting Simulator Operator serves as both host and technical specialist, helping guests of all experience levels confidently navigate simulator technology and maximize enjoyment of their experience. The position will also cross-train to support Sim Racing operations during lower-volume periods. The X Center Golf & Shooting Simulator Operator shall represent M1 Concourse with the highest level of professionalism and decorum.
Job Responsibilities
  • Assigns guests to simulator bays and manages reservation schedules and bay utilization.
  • Assists with private events, corporate outings, leagues, tournaments and hospitality experiences. 
  • Cleans and sanitizes simulator equipment, surfaces, controls and guest-contact areas following each session. 
  • Collaborates with Team Members to ensure seamless operation across all X Center attractions.
  • Cross-trains and assists with Sim Racing operations during lower-volume periods. 
  • Ensures adherence to company policies, operational procedures and safety requirements.
  • Ensures all simulator bays remain clean, organized and operational throughout the day. 
  • Explains game rules, scoring systems, equipment operation and simulator functionality.
  • Issues, tracks, maintains and verifies the return of golf clubs, balls, laser peripherals and other simulator equipment. 
  • Launches simulator software, configures courses, games, scenarios and user settings.
  • Maintains a guest-first mindset and promotes exceptional hospitality experiences. 
  • Maintains accurate records of equipment inventory and usage. 
  • Maintains awareness of software updates, simulator enhancements and attraction offerings.
  • Maintains cleanliness and presentation standards throughout simulator and guest areas. 
  • Monitors simulator sessions to ensure safe and appropriate guest participation.
  • Operates and oversees daily Golf and Shooting Simulator activities and guest participation. 
  • Performs routine inspections of simulator equipment and reports maintenance concerns promptly. 
  • Provides instruction and guidance to first-time users and novice participants.
  • Responds professionally and promptly to guest questions, concerns, and service requests. 
  • Troubleshoots software issues, hardware concerns and peripheral device malfunctions. 
  • Welcomes guests and provides orientation regarding simulator operation, safety requirements and experience expectations.
  • Performs all other duties as may be required and assigned.