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Call Center Operations Manager Jobs in Riverside, CA

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure ... a call center environment. * Comfortable making and receiving a high volume of client calls.

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Description • Manage a large amount of Inbound calls, in a timely matter, while delivering great ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a ... Ability to retain and apply knowledge of the various operations of the organization, products, and ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a ... Ability to retain and apply knowledge of the various operations of the organization, products, and ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a ... Ability to retain and apply knowledge of the various operations of the organization, products, and ...

Concentra

Center Operations Director

Murrieta, CA · On-site

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Murrieta, CA · On-site

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Murrieta, CA

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Murrieta, CA · On-site

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

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Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Riverside, CA

Call Center Operations Manager information

See Riverside, CA salary details

$32.9K

$76.9K

$141.4K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Riverside, CA is $76,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $94,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Riverside, CA? For Call Center Operations Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Riverside, CA look for? The top searched job categories for Call Center Operations Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Operations Manager jobs? Cities near Riverside, CA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,876 per year, or $37 per hour.

Call Center Representative I

TaxRise

Irvine, CA • On-site

$26 - $30/hr

Full-time

Posted 25 days ago

Job description

ABOUT THE ROLE

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative I, you will be one of the first points of contact for newly enrolled clients, helping them understand what to expect, access their client portal, and complete the initial steps needed to move their case forward.

This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a structured, fast-paced call center environment.

This position is 100% onsite in Irvine, CA.

HOW YOU'LL BE REWARDED

Base Pay: $22.00-$23.00 per hour

Average Monthly Bonus: $700 - $1,300

Top performers earn the equivalent of $26.00 - $30.00 per hour

Full-time | 40 hours per week. Occasional overtime may be required based on business needs.

WHAT YOU'LL DO

Welcome and Onboard New Clients

  • Conduct welcome calls with newly enrolled clients.
  • Introduce clients to TaxRise, explain the onboarding process, and set clear expectations for the next steps in their case.
  • Confirm clients understand the overall tax resolution journey and the importance of completing required onboarding tasks.
  • Provide a professional, supportive, and reassuring experience during each client interaction.

Support Client Portal Registration

  • Assist clients with registering, logging into, and navigating the TaxRise client portal.
  • Follow up with clients who have not completed virtual onboarding or accessed their portal.
  • Troubleshoot basic portal access issues and escalate technical concerns when appropriate.
  • Encourage clients to use the portal to securely submit documents and communicate with their assigned team.

Collect Initial Client Information

  • Gather required tax filing, financial, and intake information from clients.
  • Explain which documents and information are needed to begin the tax preparation and resolution process.
  • Review submitted information for completeness and identify missing items.
  • Follow up with clients regarding incomplete, unclear, or outstanding information.

Coordinate Case Progress

  • Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure required onboarding information has been collected.
  • Confirm that cases are prepared to move to the next stage of the client journey.
  • Escalate client concerns or delays that require additional assistance from leadership or another department.
  • Maintain timely follow-up on open onboarding tasks and client communications.

Maintain Accurate Case Records

  • Document all calls, emails, text messages, and client interactions accurately in the CRM.
  • Update case statuses, communication tickets, and onboarding milestones according to company procedures.
  • Ensure client information and documentation are properly uploaded, organized, and routed to the appropriate team.
  • Use approved communication templates while personalizing outreach based on each client's needs.

WHAT YOU'LL NEED TO HAVE

  • 1-2 years of experience in customer service, client support, onboarding, or a call center environment.
  • Comfortable making and receiving a high volume of client calls.
  • Strong verbal and written communication skills.
  • Ability to explain processes and instructions clearly to clients.
  • Patient, empathetic, and confident when assisting clients who may be stressed or confused.
  • Organized, detail-oriented, and able to manage multiple follow-ups simultaneously.
  • Experience documenting interactions in a CRM, ticketing system, or client management platform.
  • Ability to follow established processes while recognizing when an issue should be escalated.
  • Dependable and comfortable working in a structured, performance-driven environment.

Experience in tax services, document processing, loan processing, financial services, or client onboarding is a plus but not required. Training will be provided.

Apply