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Call Center Operations Manager Jobs in Riverside, CA

Concentra

Center Operations Director

Murrieta, CA

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Murrieta, CA · On-site

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Murrieta, CA

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Murrieta, CA

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... management and a team that wants you to succeed. If you're a licensed insurance professional ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Data Ticket Inc.

Be Seen First

Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring ... management, citation inquiry, setting- up payment plans and website guidance. Our Customer Service ...

Rentokil

Operations Manager, US Pest

Chino, CA · On-site

$62K - $101K/yr

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Rentokil

Operations Manager, US Pest

Chino, CA · On-site

$62K - $101K/yr

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Flexport

Senior Operations Manager

San Bernardino, CA · On-site

The recent global supply chain crisis has put Flexport center stage as we continue to play a ... As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ...

Flexport

Senior Operations Manager

San Bernardino, CA · On-site

The recent global supply chain crisis has put Flexport center stage as we continue to play a ... As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Riverside, CA

Call Center Operations Manager information

See Riverside, CA salary details

$32.9K

$76.9K

$141.4K

How much do call center operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center operations manager in Riverside, CA is $76,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $94,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Riverside, CA?

For Call Center Operations Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Riverside, CA look for?

The top searched job categories for Call Center Operations Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center Operations Manager jobs?

Cities near Riverside, CA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,876 per year, or $37 per hour.

Operations Manager - Outbound - West Coast Omni Center

Nordstrom

Riverside, CA • On-site

$75K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Support the business strategy by driving results for safety, quality, and performance.

  • Lead, develop, and grow the performance of a team of about 20 employees through coaching, counseling, and monitoring results.

  • Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.

Nordstrom rating

6.8

Company rating: 6.8 out of 10

Based on 426 frontline employees who took The Breakroom Quiz

4th of 21 rated department stores

Job description

Job Description

Schedule:

Friday-Tuesday 2:15PM-10:50PM

The Operations Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. The Operations Manager is responsible to deliver on overall customer promise, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.

A day in the life...

  • Support the business strategy or driving results for overall safety, quality and performance
  • Lead, develop, and grow the performance of a team of about 20 employees
  • Recruiting, selecting, onboarding, and training the right resources
  • Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance
  • Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
  • Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
  • Drive KPI metrics as well as 4DX and facility performance scorecards

You own this if you have...

  • 5+ years of warehouse experience in a managerial role
  • Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
  • Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
  • Strong knowledge of warehousing Key Performance Indicators (KPIs)
  • Hands on experience with warehouse management software and databases
  • Ability to analyze data and determine actions based on improvement opportunities
  • Excellent verbal and written communication skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$75,500.00 - $122,000.00 Annual

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.


For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.


Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified atwww.nordstrom.com.


Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

2026 Nordstrom, Inc

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