ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Riverside, CA

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TEKsystems

Call Center Representative

Chino, CA · On-site

$20/hr

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

previous pagenext page

Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Riverside, CA

Call Center Operations Manager information

See Riverside, CA salary details

$32.9K

$76.9K

$141.4K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Riverside, CA is $76,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $94,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Riverside, CA? For Call Center Operations Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Riverside, CA look for? The top searched job categories for Call Center Operations Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Operations Manager jobs? Cities near Riverside, CA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,876 per year, or $37 per hour.

Fulfillment Center Operations Manager, 2nd Shift

Staples, Inc.

Ontario, CA • On-site

Full-time

Retirement, PTO

Re-posted 3 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 631 frontline employees who took The Breakroom Quiz

428th of 732 rated retailers

Job description


VETERANS ENCOURAGED TO APPLY
2:00pm-12:30am/Monday-Friday
Join our Staples World Class Supply Chain Team and deliver essential products to our customers.
What you'll be doing:
The Fulfillment Center Team Manager partners with the other managers to accomplish three goals; to delight customers with outstanding service that exceeds their expectations, to drive cost out of the organization by creating a process and executing a plan which creates efficiency so the team can stay on task and to honor our associates ensuring that their experience tomorrow is even better than today.
In this role, you will manage and motivate hourly associates to achieve performance goals, productivity, accuracy and quality control standards. You will lead your team in ensuring the daily, weekly and monthly planning of your departments. You will collaborate with the Fulfillment Center Operations Manager to operate within all guidelines and partner for success.
Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture.
In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.
What you bring to the table:
  • An ability to manage through change and strive for continuous improvement by analyzing and making recommendations to established departmental processes and procedures
  • An ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes
  • An understanding of and ability to use Fulfilment/Distribution technology (i.e. WMS where appropriate, hardware and software components)
  • An ability to adopt our safety procedures quickly and ensure safe work practices which create a safety culture in the warehouse
  • An ability to demonstrate analytical thinking and problem-solving
  • An inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees
  • A commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor

What's needed- Basic Qualifications
  • A high school diploma or general education degree (GED)
  • Minimum 3 yrs experience in a comparable role
  • Basic English language skills (both verbal and written)
  • Must pass a criminal background check and a drug screen
  • An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Offer:
  • Inclusive culture with associate-led Business Resource Groups and resources
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail
  • Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What Staples employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply