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Call Center Operations Manager Jobs in Boca Raton, FL

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15.25 - $19/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Meet daily, weekly, and monthly department goals set forth by management * Take part in training ...

Sage Dental

Dental Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Meet daily, weekly, and monthly department goals set forth by management * Take part in training ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$14.75 - $18.50/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Meet daily, weekly, and monthly department goals set forth by management * Take part in training ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15 - $18.75/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Meet daily, weekly, and monthly department goals set forth by management * Take part in training ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15.25 - $19/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Meet daily, weekly, and monthly department goals set forth by management * Take part in training ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Boca Raton, FL

Call Center Operations Manager information

See Boca Raton, FL salary details

$29.9K

$69.9K

$128.6K

How much do call center operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center operations manager in Boca Raton, FL is $69,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $86,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Boca Raton, FL?

For Call Center Operations Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Operations Manager jobs?

Cities near Boca Raton, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,927 per year, or $33.6 per hour.

BDC Call Center Agent

Mercedes-Benz of Palm Beach

West Palm Beach, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

BDC Call Center Agent

New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. 

BDC Call Center Agent - Benefits

  • $16 base per hour, plus bonus!
  • Family Owned and Operated
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager to schedule service appointments
  • Complete outbound phone calls as assigned by the BDC Manager
  • Answer inbound phone calls
  • Stay informed about service updates, recalls and service requirements
  • Maintain a business casual appearance
     

BDC Customer Care Specialist - Requirements

  • 5-day work week, only one Saturday every three weeks!
  • Mathematical skills to calculate figures and amounts such as discounts and pricing
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
  • Clean driving record & valid driver’s license
  • Great customer service skills & motivation to be successful
  • Able to multitask
  • Able to communicate persuasively with customers to set appointments
  • Excellent computer skills required
  • Excellent phone presence
  • Automotive experience helpful but not required
  • Great communication skills
  • 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.