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Call Center Operations Manager Jobs in Boca Raton, FL

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Call Center Operations Manager information

See Boca Raton, FL salary details

$29.9K

$69.9K

$128.6K

How much do call center operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center operations manager in Boca Raton, FL is $69,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $86,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Boca Raton, FL?

For Call Center Operations Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Operations Manager jobs?

Cities near Boca Raton, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,927 per year, or $33.6 per hour.

Call Center Sales Manager

Consolidated Credit

Fort Lauderdale, FL • On-site

$70 - $110/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Venture Tech Solutions has partnered with a fast‑growing leader in the financial services sector to find an exceptional, high‑energy BilingualCall Center Sales Manager. Based entirely in‑office at our client's corporate location in Plantation, FL, this pivotal role is designed for a strategic, hands‑on leader who knows how to scale production, build high‑performing outbound/inbound phone teams, and foster a competitive, motivating team culture.

If you thrive in a fast‑paced environment, possess sharp sales instincts, and love developing raw talent into top‑tier producers, we want to hear from you.

What You Will Do
  • Drive Sales Performance: Oversee daily sales operations, monitor live queues, and execute strategic sales plays to hit and exceed monthly, quarterly, and annual revenue targets.
  • Talent Acquisition & Pipeline: Lead the end‑to‑end recruitment process for new phone agents, identifying high‑potential talent to match the client's aggressive growth trajectory.
  • Onboarding & Continuous Training: Design and execute dynamic training programs covering advanced closing techniques, script mastery, rebuttal handling, and product compliance.
  • Coaching & Mentorship: Conduct consistent side‑by‑side coaching, call calibrations, and performance reviews to move underperforming reps to quota and keep top earners motivated.
  • Data‑Driven Leadership: Utilize call center CRM metrics and KPIs (talk time, conversion rates, wrap‑up time) to identify bottlenecks and optimize the sales funnel.
What We Are Looking For
  • Education: Bachelor's Degree is required.
  • Leadership Experience: Minimum of 5+ years of direct sales management experience, specifically leading teams within a high‑volume call center environment.
  • Industry Background: Direct experience in Financial Services (e.g., lending, debt resolution, insurance, banking, or wealth management) is highly preferred.
  • Language Skills: Bilingual (English/Spanish) verbal and written communication skills are required to support diverse team dynamics and customer demographics.
  • Location: Ability to work 100% in‑office daily at the corporate headquarters in Plantation, FL. This position requires some nights and Saturdays.
  • Proven Track Record: Demonstrated ability to build a sales training program from the ground up and hit high‑volume hiring targets.
What's in It For You
  • Competitive base salary coupled with a lucrative uncapped monthly override/bonus structure tied to team performance.
  • Comprehensive benefits package including Health, Dental, and Vision insurance.
  • 401(k) with company match and generous Paid Time Off (PTO).
  • Clear upward mobility within a rapidly expanding financial firm.

Keywords: Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Sales, Call Center, Inside Sales, Contact Center,Spanish, Bilingual, Spanish By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.

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