ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Baton Rouge, LA

prometric

Test Center Administrator (FT)

Baton Rouge, LA

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Baton Rouge, LA TEST CENTER ADDRESS: 4354 S ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

prometric

Test Center Administrator (FT)

Baton Rouge, LA

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Baton Rouge, LA TEST CENTER ADDRESS: 4354 S ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

prometric

Test Center Administrator (FT)

Baton Rouge, LA · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Baton Rouge, LA TEST CENTER ADDRESS: 4354 S ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

Prometric

Test Center Administrator (FT)

Baton Rouge, LA · On-site

$15/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Baton Rouge, LA TEST CENTER ADDRESS: 4354 S ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Baton Rouge, LA

Call Center Operations Manager information

See Baton Rouge, LA salary details

$30.2K

$70.8K

$130.1K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Baton Rouge, LA is $70,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $87,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Baton Rouge, LA? For Call Center Operations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Baton Rouge, LA look for? The top searched job categories for Call Center Operations Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Center Operations Manager jobs? Cities near Baton Rouge, LA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,757 per year, or $34 per hour.

Dining Services Operations Manager

St. James Place Retirement Community

Baton Rouge, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work. Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service? St. James Place is the right opportunity for you.
Dining Services Operations Manager
This position oversees dining services operations in the St. James Place Square and assists with the proper execution of dining services operations and events across campus. The Operations Manager provides effective leadership and supervision to the dining staff and ensures resident satisfaction with an excellent dining experience.
Qualifications
  • High School Diploma or GED minimum; higher education in food service management preferred.
  • 5 or more years of proven professional experience with dining service and supervision.
  • ServSafe Certification.
  • Proficient computer skills; ability to utilize MS Office applications and additional software as it applies to the position.

Essential Functions
Operations
  • Oversees Dining Services operations in the SJP Square and assists with the proper execution of dining services operations and events across campus as needed. Assists the Dining Services Department to ensure smooth service and operational efficiency of the front and back-of-the-house operations
  • Ensures high standards of food quality and service.
  • Engages with guests, resolves complaints, and maintains high satisfaction and loyalty levels.
  • Monitors inventory levels, orders food and supplies, and maintains relationships with vendors to ensure quality and cost-effectiveness.
  • Assists in budget preparation, adheres to budget standards, and implements cost control measures.
  • Ensures compliance with all health, safety, and sanitation regulations.

Leadership
  • Provides effective supervision, motivation, and leadership to team members.
  • Provides effective training to team in areas of oversight and delegates duties as necessary.
  • Ensures accountability of team and applies effective coaching and counseling as needed.
  • Conducts timely performance reviews for team members.
  • Edits and approves team time and attendance; schedules team members to ensure adequate coverage.
  • Conducts effective interviews and ensures adequate staffing.
  • Ensures that required paperwork is submitted timely to HR.
  • Works in conjunction with the Director of Dining Services on development and revision of policies and procedures related to areas of oversight.

Work Hours
  • Must be available to work evenings, weekends, and various holidays and irregular hours when needed.
  • Required to participate in the departmental on-call schedule.
  • May be designated essential personnel in the event of emergency situations, including hurricanes, evacuation, fire, flood, etc., and be required to remain on campus. for the duration of the emergency.

Benefits
Health Insurance
Dental Insurance
Vision Insurance
Short-term Disability
Company Paid Life Insurance
Discounted Fitness Center Membership
Employee Assistance Program
403(b) Retirement Plan and company match
EEO Statement: St. James Place is an Equal Opportunity Employer and will recruit, hire, promote, and train for all jobs without regard to race, color, religion, sex, origin, age, disability, or Veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply