ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Baton Rouge, LA

Avenues Recovery

Operations Manager

Baton Rouge, LA · On-site

Who We AreAvenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Now Hiring an Operations Manager for our Detox and Residential treatment facility, located in Baton ...

Avenues Recovery

Operations Manager

Baton Rouge, LA · On-site

Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Now Hiring an Operations Manager for our Detox and Residential treatment facility , located in ...

Avenues Recovery

Operations Manager

Baton Rouge, LA · On-site

Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Now Hiring an Operations Manager for our Detox and Residential treatment facility , located in ...

Avenues Recovery

Operations Manager

Baton Rouge, LA · On-site

Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Now Hiring an Operations Manager for our Detox and Residential treatment facility , located in ...

PCMS

EVS Operations Manager

Baton Rouge, LA · On-site

EVS Operations Manager Location: Baton Rouge, LA Schedule: Evening schedule; open availability ... Coordinate staffing coverage for call-outs, vacancies, and other operational needs * Monitor ...

MISTRAS Group

EVS Operations Manager

Baton Rouge, LA · On-site

$60 - $80/hr

EVS Operations Manager Location: Baton Rouge, LA Schedule: Evening schedule; open availability ... Coordinate staffing coverage for call-outs, vacancies, and other operational needs * Monitor ...

Amazon

Sr. Operations Manager

Baton Rouge, LA · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

previous pagenext page

Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Baton Rouge, LA

Call Center Operations Manager information

See Baton Rouge, LA salary details

$30.2K

$70.8K

$130.1K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Baton Rouge, LA is $70,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $87,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Baton Rouge, LA?

For Call Center Operations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Call Center Operations Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Call Center Operations Manager jobs?

Cities near Baton Rouge, LA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,765 per year, or $34 per hour.

Call Center Representative (Healthcare) - Baton Rouge, LA - Remote

Gainwell Technologies

Baton Rouge, LA • Remote

$29K - $41K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

130th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Representative (Healthcare) - Baton Rouge, LA - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

We're seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Call Center Representative. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.

This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.

Your role in our mission

  • Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3-5 minutes.

  • Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members.

  • Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity.

  • Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals.

  • Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information.

What we're looking for
  • High School Diploma or equivalent (GED)
  • 1-2 years of experience in customer service or a call center environment; healthcare experience preferred
  • Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
  • Experience working with Medicaid programs preferred
  • Familiarity with medical claims processing or review preferred
What you should expect in this role
  • Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.
  • Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
  • Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.
  • Internet Requirements (for remote work):
    • A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
    • Higher speeds are recommended to ensure optimal performance.
    • To test your internet speed, go to Google and search: "Internet Speed Test."

"This posting is intended for pipelining. We will accept applications on an ongoing basis."

#LI-REMOTE #LI-PP1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply