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Call Center Operations Manager Jobs in Baton Rouge, LA

PCMS

EVS Operations Manager

Baton Rouge, LA · On-site

EVS Operations Manager Location: Baton Rouge, LA Schedule: Evening schedule; open availability ... Coordinate staffing coverage for call-outs, vacancies, and other operational needs * Monitor ...

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PCMS

EVS Operations Manager

Baton Rouge, LA · On-site

EVS Operations Manager Location: Baton Rouge, LA Schedule: Evening schedule; open availability ... Coordinate staffing coverage for call-outs, vacancies, and other operational needs * Monitor ...

New

Amazon

Sr. Operations Manager

Baton Rouge, LA · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

CleanHarbors

InSite Operations Mgr II

Brusly, LA · On-site

InSite Operations Manager II Clean Harbors is seeking an InSite Operations Manager II to lead ... To request reasonable accommodation, contact ect@cleanharbors.com or call 1-844-922-5547. Clean ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Baton Rouge, LA

Call Center Operations Manager information

See Baton Rouge, LA salary details

$30.2K

$70.8K

$130.1K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Baton Rouge, LA is $70,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $87,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Baton Rouge, LA? For Call Center Operations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Baton Rouge, LA look for? The top searched job categories for Call Center Operations Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Center Operations Manager jobs? Cities near Baton Rouge, LA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,757 per year, or $34 per hour.

Center Manager

The UPS Store #5036,3367,2070

Baton Rouge, LA

Full-time

Re-posted 21 days ago

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

  • Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Schedules work assignments and facilitates weekly or monthly staff meetings
  • Monitors, evaluates and maximizes customer service delivery and customer satisfaction
  • Develops and implements the store marketing program
  • Manages Center financials and prepares/provides reporting
  • Manages inventory
  • Reviews daily employee timesheets and submits for payroll processing
  • Oversees Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS

  • Advanced education degree, coursework, or tech school desired
  • Previous store management experience required, including personnel and financial management experience
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Bona fide management/leadership skills
  • Willing to accept full accountability for Center operations

Apply