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Call Center Manager Jobs in Baton Rouge, LA (NOW HIRING)

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Call Center Agent Catch Vibe Voice is a dynamic, people-focused company committed to delivering ... Strong organizational and time-management skills. * Ability to remain calm and solution-oriented in ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our team in ... Strong organizational and time-management skills. * Ability to remain calm and solution-oriented in ...

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our team in ... Strong organizational and time-management skills. * Ability to remain calm and solution-oriented in ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our team in ... Strong organizational and time-management skills. * Ability to remain calm and solution-oriented in ...

MSGCU

PartTime Call Center

Gonzales, LA · On-site

$13.75 - $17.25/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

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See Baton Rouge, LA salary details

$25.8K

$55.9K

$95.8K

How much do call center manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for call center manager in Baton Rouge, LA is $55,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Baton Rouge, LA?

The most popular types of Call Center jobs in Baton Rouge, LA are:

What are popular job titles related to Call Center Manager jobs in Baton Rouge, LA?

For Call Center Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Call Center Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Call Center Manager jobs?

Cities near Baton Rouge, LA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,303 per year, or $29.5 per hour.

Call Center Agent

Catch Vibe Voice

Baton Rouge, LA • On-site

$35K - $39K/yr

Other

Re-posted 23 days ago

Job description

Call Center Agent

Catch Vibe Voice is a dynamic, people-focused company committed to delivering professional and engaging customer experiences. We believe that every conversation is an opportunity to build trust, solve problems, and create a positive impression.

Our team values clear communication, collaboration, professionalism, and continuous growth. We are looking for motivated individuals who are ready to develop their skills and become an important part of our growing team.

Job Description

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our team in Baton Rouge, LA.

In this role, you will communicate directly with customers, answer questions, provide accurate information, assist with inquiries, and help create a smooth and positive customer experience.

The ideal candidate is confident communicating with others, attentive to detail, organized, and comfortable working in a fast-paced team environment. This is an excellent opportunity for someone looking to strengthen their communication and customer service skills while building a long-term career.

Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Respond to customer questions and provide clear and accurate information.
  • Assist customers with general inquiries, requests, and basic issue resolution.
  • Maintain a positive and professional attitude throughout every interaction.
  • Accurately document customer conversations and relevant information.
  • Follow established communication procedures and company guidelines.
  • Identify customer needs and provide appropriate solutions or next steps.
  • Collaborate with team members and supervisors to resolve customer concerns.
  • Meet individual and team performance expectations.
  • Maintain accurate and organized customer records.
  • Participate in training and professional development opportunities.
  • Contribute to a supportive, productive, and customer-focused work environment.
Qualifications
  • Strong verbal communication and active listening skills.
  • Professional and confident phone presence.
  • Customer-focused mindset with a positive attitude.
  • Ability to communicate clearly and professionally.
  • Strong organizational and time-management skills.
  • Ability to remain calm and solution-oriented in challenging situations.
  • Comfortable working with computers and learning new systems.
  • Ability to multitask while maintaining attention to detail.
  • Reliable, dependable, and able to work effectively as part of a team.
  • Willingness to learn and continuously improve.
Additional Information
  • Competitive salary of $35,000 – $39,000 per year.
  • Full-time employment.
  • Career growth and advancement opportunities.
  • Professional training and skill development.
  • Opportunities to strengthen communication, customer service, and problem-solving skills.
  • Supportive and collaborative team environment.
  • Hands-on experience in customer communication and service operations.
  • Opportunities to take on additional responsibilities as you grow within the company.
  • Structured environment designed to support professional development

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