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Call Center Manager Jobs in Baton Rouge, LA (NOW HIRING)

MSGCU

PartTime Call Center

Gonzales, LA · On-site

$13.75 - $17.25/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

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Call Center Manager information

See Baton Rouge, LA salary details

$23.1K

$50.1K

$85.9K

How much do call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center manager in Baton Rouge, LA is $50,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $58,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Baton Rouge, LA? The most popular types of Call Center jobs in Baton Rouge, LA are:
What are popular job titles related to Call Center Manager jobs in Baton Rouge, LA? For Call Center Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Baton Rouge, LA look for? The top searched job categories for Call Center Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Center Manager jobs? Cities near Baton Rouge, LA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,080 per year, or $24.1 per hour.

Call Center Operator - Call Center - PRN

Womans Hospital Foundation

Baton Rouge, LA

$16 - $20.03/hr

Part-time

Posted 3 days ago

New

Job description

The call center operator will answer incoming calls to PBX and physicians answering service and processes them accordingly. Monitor alarms and handle emergency codes for hospital. Prioritize calls for physicians and patients. This role is on-site at Woman's Hospital. Remote work is not available.

Requirements:

  • High school diploma or equivalent.
  • Two years telecom, answering service, or call center experience. 
  • Two years customer service-related experience and basic PC knowledge.

Responsibilities:

  • Answers all calls in a friendly manner using the proper greeting as trained per type of incoming call.
  • Determine the caller’s need and offer the best solution to help the caller.
  • Calls will be transferred, information given or a message will be taken electronically in accordance with the specific training given.
  • Upon notification of an emergency situation, the operator will contact the code teams and follow code procedures.
  • Contact physicians to relay messages electronically in accordance with procedures trained.
  • Each message is treated as a legal document with recordings and audits every 12 hours.  Fast typing is required to get complete and accurate information.
  • Contact and relay messages to physicians using the correct procedure in accordance with individual doctor instructions.
  • Use the electronic system to communicate pertinent physician information including temporary instructions, doctor's locations etc.
  • Work well with team mates and communicate information to co-workers.
  • Complete the message information immediately after conveying messages to physicians. Ensure all messages are delivered to physicians in a defined time period or escalate.
  • New staff member will be required to work each shift for a few days during the first few weeks to understand how all shifts work and the impact they make on the whole  team.
  • Hurricanes, inclement weather situations and staff shortages due to sickness, training or vacations may offer extra work if available.
  • New staff member will know their schedule 6 weeks in advance and will never work the same holiday 2 years in a row unless requested.
  • Be on time or early, put a smile in your voice for every call, be detailed, get along with the team members and you will be an asset to this great team.

Schedule:

PRN 

Pay Range:

Hourly/Non-Exempt

$16.00 - $20.03; based on work experience

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.

We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patients—and to one another—every day.

For more information or to contact our recruiting team, email us at hrjobs@womans.org.

Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

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