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Call Center Director Jobs in Baton Rouge, LA (NOW HIRING)

PartTime Call Center

Gonzales, LA ยท On-site

$13.75 - $17.25/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

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... a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar ...

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Call Center Director information

See Baton Rouge, LA salary details

$38.5K

$90.1K

$140K

How much do call center director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center director in Baton Rouge, LA is $90,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $105,000.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
What are the most commonly searched types of Call Center jobs in Baton Rouge, LA? The most popular types of Call Center jobs in Baton Rouge, LA are:
What are popular job titles related to Call Center Director jobs in Baton Rouge, LA? For Call Center Director jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Baton Rouge, LA look for? The top searched job categories for Call Center Director jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Center Director jobs? Cities near Baton Rouge, LA with the most Call Center Director job openings:
Infographic showing various Call Center Director job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Temporary. Highlights an 100% In-person job distribution, with an average salary of $90,132 per year, or $43.3 per hour.

PartTime Call Center

MSGCU

Gonzales, LA โ€ข On-site

$13.75 - $17.25/hr

Other

Posted 3 days ago

New


Job description

Job Summary

Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly distribute samples and maintain timely communications with office staff.Responsible for inspection and sampling work performed in the field, completion of all necessary paperwork, correct distribution of samples and timely communications with office staff.

Primary Duties and Responsibilities

  • Complete all necessary safety and orientation training required to allow access to customer facilities
  • Shadow assigned senior inspector or training person on jobs and learn basic inspection and sampling requirements
  • Read, become familiar with and follow at all times, all American Petroleum Institute (API) and IFIA procedures as well as customer and company policies and requirements
  • As assigned by training person, perform basic inspection and sampling work in the field according to industry and customer requirements, to include: physical measurement of product, obtaining temperatures of product, sampling of product and calculations of volume.
  • Carry out all assigned tasks in accordance with the latest industry standards and practices and in accordance with the specific instructions provided by supervisor. Maintain required communications with office staff and keep them fully updated of any changes to the initial plan.
  • Responsible for the correct preparation and distribution of all field reports to vessels, terminals, and the office as assigned by training person
  • Responsible for the proper identification and timely transportation of the samples obtained in the course of their activities
  • Other similar tasks as assigned by supervisor

Required Skills

Skills/Qualifications

  • High school diploma and/or related experience in the industry.
  • Ability to read, write and communicate in English.
  • Basic math skills including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Familiarity with basic computer skills in word processing and spreadsheet programs.
  • Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be used on the job for both personal and sample transportation in all ambient weather conditions. Must possess a valid current driving license and meet the requirements of AmSpec Safe Driving Policy.
  • Must be ready to accept job assignments at any time, 24 x 7, including scheduled days off. Overtime must be worked as required to meet the needs of the branch office. Must be willing to work shifts if required by location.
  • Must be able to work in refineries, terminals, and on-board marine vessels as necessary.
  • Must respond to communications from the office and be available at all times.
  • Attendance at monthly safety meetings is required.
  • TWIC Card may be required to access terminals, refineries, rail yards, platforms, launch areas, and other third party host sites.

Working Conditions
The employee may be exposed to fumes, airborne particles, and toxic or caustic chemicals. AmSpec provides product
information, training and personal protective equipment to protect employees from exposure to potentially harmful levels
of those materials. The employee will be required to work outdoors in all levels of adverse weather conditions. Work may
be required to be performed in refineries, tank farms, terminals and on board barges, ships, railcars and tank trucks. The
noise level in the work environment may be high at times. Local and on occasion long distance travel may be required.

Physical Requirements

  • Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing).
  • Comply with the requirements of AmSpec D&A Policy.
  • Pass an annual Pulmonary Fitness Test.
  • Pass a physical examination by a physician designated by AmSpec, both before employment and at any time during employment upon request of AmSpec Services to confirm the Surveyorโ€™s ability to perform the essential job functions of the position.
  • Qualify annually for a Respirator Fit Test.
  • Qualify annually, based on the results of an OSHA- designated blood test, for work in areas containing certain levels of Hydrocarbon Vapors.
  • Be able to safely perform inspection work while wearing required safety equipment, regardless of ambient weather conditions.
  • Ability to stand for extended periods; use hands to handle, or feel objects, tools, or controls; talk or hear; and to smell.
  • Ability to walk, sit, stoop, kneel, crouch, crawl and reach with hands and arms frequently.
  • Ability to climb storage tank ladders and stairs, typically up to 100 feet high while carrying 45 lb. of samples and/or inspection- related gear or equipment. Ability to climb vessel gangways, ladders, Jacobโ€™s ladders, and stairs.
  • Ability to work in the presence of odors, typical of petroleum or petrochemicals, without allergic reactions or nausea when such odors are within OSHA-designated permissible exposure limits (PELs).
  • Ability to work in confined spaces (as defined by OSHA), wearing appropriate respiratory and skin protection equipment.

Required Experience