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Call Center Operations Manager Jobs in Baton Rouge, LA

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Call Center Operations Manager information

See Baton Rouge, LA salary details

$30.2K

$70.8K

$130.1K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Baton Rouge, LA is $70,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $87,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Baton Rouge, LA? For Call Center Operations Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Baton Rouge, LA look for? The top searched job categories for Call Center Operations Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Center Operations Manager jobs? Cities near Baton Rouge, LA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,757 per year, or $34 per hour.

Donation Center Operations Manager

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana

Baton Rouge, LA • On-site

Full-time

Dental, Vision, Life, PTO

Re-posted 16 days ago

Job description

The OpportunityAs Donation Center Operations Manager, you’ll turn community generosity into reliable, trackable support for our mission. You will build and run centralized systems for in-kind intake, documentation, inventory visibility, reporting, and internal distribution across programs.Key responsibilities include:- Oversee daily donation center operations and workflow- Implement standardized processes for receiving, sorting, tracking, and distributing goods- Maintain accurate donor receipts, records, and reports using digital tools- Coordinate distribution with shelter, housing, dining, and essential needs teams- Ensure safe, organized storage and movement of donated itemsRequired qualifications/skills:- Bachelor's degree in Business Administration, nonprofit management, operations, logistics, or related field preferred; equivalent experience consisdered- 3–5 years in operations/logistics/warehouse/retail/nonprofit operations (or related)- Strong technology proficiency; inventory software experience preferred- Valid driver’s license; ServSafe Food Handler within 90 days- Ability to lift 50 lbs and work in an active, public-facing environmentApply to help steward resources with integrity and make a difference every day.A Day of FlowYour morning starts with opening the center, checking the schedule, and reviewing what programs need most. Donors arrive steadily; you greet them warmly, capture key details, and keep items moving from drop-off to clearly labeled zones. Midday is a mix of quick system updates, coordinating pickups or internal deliveries, and answering questions from staff and volunteers. As the day progresses, you spot bottlenecks, adjust the layout, and keep inventory visibility clean so teams can plan confidently. You wrap up by reconciling counts, filing receipts, and leaving the space reset for tomorrow’s community impact.Your Total RewardsMedical, dental, and vision insurance; life insurance; Health Savings Account (HSA); Paid Time Off; paid meals; and employee discounts.