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Call Center Operations Manager Jobs in Covington, LA

Insperity

Call Center Manager

New Orleans, LA · On-site

$60K - $70K/yr

As Call Center Manager , you'll lead the day-to-day operations and continuous improvement of the E-Contact Center, ensuring customers receive timely, accurate, secure, and professional support across ...

New

Insperity

Call Center Manager

New Orleans, LA · On-site

$60K - $70K/yr

As Call Center Manager , you'll lead the day-to-day operations and continuous improvement of the E-Contact Center, ensuring customers receive timely, accurate, secure, and professional support across ...

New

Insperity

E-Contact Center Specialist

New Orleans, LA · On-site

$79K - $79K/yr

If you're passionate about customer experience, call center operations, and growing your career in ... M platforms, and digital banking applications in a fast-paced contact center environment. About ...

Access Health Louisiana

Operations Manager

Hammond, LA · On-site

Access Health Louisiana (AHL) seeks an experienced and highly organized Operations Manager to oversee the day-to-day administrative and operational functions of the Tangipahoa Community Health Center.

Bridgestone

Operations Manager

New Orleans, LA · On-site

$122K - $195K/yr

This position is located at Bridgestone's Bio-Rubber Process Research Center (BPRC) in Southeast ... Be responsible for safe operations of the plant Manage the process team (Sr. process engineer ...

Cooper Septic Service

Office Operations Manager

Slidell, LA · On-site

$16 - $22/hr

... Call ProFamiliarity with a methodical business management system such as Entrepreneurial Operating System (EOS)HOW DO WE CARE FOR OUR TEAM?Our well-deserved reputation of excellence is due in part to ...

Koniag, Inc.

Program Manager

Stennis Space Center, MS · On-site

$160K - $170K/yr

Oversee day-to-day data center operations, including compute, storage, networking, cooling, power, and physical security infrastructure * Manage program budgets, track expenditures, and provide ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Covington, LA

Call Center Operations Manager information

See Covington, LA salary details

$27.1K

$63.4K

$116.6K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Covington, LA is $63,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Covington, LA look for?

The top searched job categories for Call Center Operations Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Call Center Operations Manager jobs?

Cities near Covington, LA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Covington, LA as of August 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,389 per year, or $30.5 per hour.

Call Center Manager

Insperity

New Orleans, LA • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Insperity rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

223rd of 500 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
In-Office
Name
Call Center Manager
Job ID
22161
City
New Orleans
Published date
04-Sep-2026
State
Louisiana
Country
United States
Description & Requirements
Call Center Manager
At Liberty Bank & Trust, banking is rooted in opportunity, community, and exceptional customer service. As Call Center Manager, you'll lead the day-to-day operations and continuous improvement of the E-Contact Center, ensuring customers receive timely, accurate, secure, and professional support across telephone and digital channels. You'll oversee staffing, service levels, quality assurance, employee development, escalated customer concerns, reporting, and compliance while partnering with teams across Retail, Deposit Operations, Digital Banking, Fraud, IT, Compliance, and more to create a seamless customer experience.
Essential Duties and Responsibilities
  • Lead, supervise, coach, and develop Customer Care Representatives, Digital Banking Specialists, and other assigned E-Contact Center personnel; manage staffing, schedules, performance expectations, training, coaching, and employee development.
  • Direct daily inbound and outbound contact center operations, managing call queues, workflows, staffing assignments, service-level standards, and contingency procedures to support efficient and seamless service delivery.
  • Ensure every interaction reflects Liberty Bank & Trust's standards for courtesy, empathy, accuracy, ownership, confidentiality, and timely resolution; handle complex or escalated customer concerns and coordinate appropriate resolutions.
  • Establish, monitor, and report key performance indicators, including call volume, average speed of answer, abandonment rate, average handle time, first-contact resolution, service level, quality scores, customer satisfaction, schedule adherence, and referral activity.
  • Ensure staff is proficient in Five9, Fiserv Premier and related platforms, online and mobile banking, Access Manager, debit card systems, imaging and customer relationship tools, and other applications assigned to the department.
  • Ensure departmental activities comply with applicable banking laws and regulations, Bank policies, privacy requirements, information-security standards, and customer authentication procedures; coordinate with Fraud, Deposit Operations, Compliance, BSA, Information Security, and other areas regarding trends, alerts, complaints, and control improvements.
  • Develop, maintain, and enforce current departmental procedures, scripts, job aids, escalation paths, and service standards; evaluate processes and recommend automation, workflow, staffing, or technology improvements that strengthen service, efficiency, security, and control.

Supervisory Responsibilities
Directly supervises assigned E-Contact Center personnel. Responsibilities include workforce planning, scheduling, interviewing, hiring, onboarding, training, assigning and directing work, monitoring quality, coaching, evaluating performance, recognizing employees, administering corrective action, addressing complaints, and resolving workplace and operational issues in accordance with Bank policy and applicable law
Best-in-Class Benefits and Culture:
We value our employees' time and efforts. Our commitment to your success is enhanced by a competitive compensation of $60,000 - $70,000 depending on experience, and an extensive benefits package including:
  • Comprehensive health coverage: Medical, dental, and vision insurance provided
  • Robust retirement planning: 401(k) plan available with employer matching
  • Financial security: Life and disability insurance for added protection
  • Flexible financial options: Health savings and flexible spending accounts offered

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive/succeed as the Call Center Manager, you should have:
  • Bachelor's degree in business, finance, management, or a related field preferred, with an equivalent combination of education and relevant experience considered.
  • Minimum of five years of progressively responsible banking, financial services, contact center, or customer service experience, including at least two years in a supervisory or management role.
  • Experience in retail banking, deposit products, digital banking, debit cards, fraud prevention, complaint resolution, and contact center operations strongly preferred.
  • Working knowledge of banking products, customer service practices, digital delivery channels, operational controls, privacy, security, and applicable consumer compliance requirements.
  • Strong leadership, coaching, decision-making, problem-solving, conflict-resolution, organizational, and change-management skills, with the ability to manage multiple priorities and remain composed during escalations.
  • Excellent written and verbal communication skills, with the ability to communicate clearly with customers, employees, and senior management and maintain strict confidentiality.
  • Ability to analyze performance data, identify trends and root causes, prepare reports, and implement practical improvements; proficiency with Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint, with experience using Five9, Fiserv Premier, and digital banking platforms preferred.

Your leadership can make every customer connection count. Step into a role where you'll lead the team, elevate the experience, and help shape the future of banking at Liberty Bank & Trust. Apply today!
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

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